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Kelowna Chevrolet - Service Centre

Kelowna, BC

4.5
168 Reviews

168 Reviews of Kelowna Chevrolet - Service Centre

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May 07, 2020

Due to everything going on and having a young child I didn't want to have to go the dealership, but needed my tires swapped out. Scott arranged to pick up and drop off my vehicle. The service was perfect More

by Selina
Recommend Dealer
Yes
Employees Worked With
Scott Maciag
Jul 27, 2020 -

Kelowna Chevrolet responded

Thank you for the excellent feedback, Selina! Scott and the entire Service Team are incredibly focused on the safety and satisfaction of their customers. Thank you for your trust and business! Have the best day :D

May 01, 2020

Oil change gone bad! Had an appointment for a oil change on a ZR2 Colorado. Everything went good until I drove off, then the vehicle smoked, when took off from the light, More

by phippen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
April 14, 2020

Don't listen too well The last scheduled service for my Volt was not done because all that was noted for the visit was a rattle in the door that I also wanted looking at. More

by dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken White
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Singh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Neely
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Cook
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020 -

Kelowna Chevrolet responded

Hello Dave, we're very sorry to hear that your experience with us has been anything less than excellent. There have been many changes within the dealership with staffing and procedures, due to the current pandemic and we've clearly failed to give you the attention you deserve. For that we are truly apologetic. Thank you very much for taking the time to provide us your feedback. We are always striving to be better and that wouldn't be possible without customer feedback. We'd love an opportunity to try to make this right for you. Please email us at csauve@kelownachev.com. I would also like to double check that your account information has been updated accordingly and you don't receive any more marketing regarding a truck you never owned. Thank you once again. Health and Happiness to you <3 The Kelowna Chev Team

January 30, 2020

Poorest Service Ever Received and Overpriced This "Consultant" advised roughly 1-hour to complete a recall N192261050 "reprogram the brake system software" and diagnose back-up beeper failure. R More

by bmitchell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek Powley
October 11, 2019

Excellent, attentive and helpful. Fixed a difficult electronic problem in a perfect and timely fashion, accommodating my special needs as I came from out of 4 hours town to have this d More

by klepape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Rivnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Campbel, Derek Powley, Albert Ee
September 03, 2019

Over the TOP Needed my tires installed they they SOLD me "TIRES @COST" and they were BOOKED ... And they fit me in !!! Thank you Gang!!!! Rob@ Hotwire Electric Lt More

by Hotwire Electric Ltd.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Rivnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Campbell, Dan Currie, Ian Speckman
Sep 18, 2019 -

Kelowna Chevrolet responded

Thank you Rob for the excellent review! It's always a pleasure to work with you :D Have the best day! -The Kelowna Chev Team

August 28, 2019

Mix-up solved timely and effectively Jordan was great to work with in the service department. Understanding to my point of view and able to remedy the situation quickly. He took the time More

by seirra2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Klaprat
Sep 18, 2019 -

Kelowna Chevrolet responded

Thank you very much for the stars and feedback! We're so glad that the situation was resolved quickly and efficiently. Jordan is a fantastic Service Advisor and we're super grateful to have him as a part of the Kelowna Chev Team. Have the best day! -The Kelowna Chev Team

February 28, 2019

Bummer to blast I came in to have my car looked at in the service Center. Matt; who was helping me, introduced me to "Rae rae" to look over options as my car may need More

by Daddy Po
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Frith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Rivnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leah Babington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raelaine Doherty
February 08, 2019

Good service department, Not so good parts department Bruce in the parts department took his time in answering my query...almost 3 weeks to the day, and then to tell me he couldn't help me. On the othe More

by jameslumley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Gunn, Bruce Waldron
November 24, 2018

Oil Change #1 - This truck is my wife truck, why do you continue to ask me about the truck, email me for a review, and call my office when the service is done? More

by jl5vkhkc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Kaplat
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