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167 Reviews of Kelowna Chevrolet - Service Centre
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May 01, 2020
Oil change gone bad! Had an appointment for a oil change on a ZR2 Colorado. Everything went good until I drove off, then the vehicle smoked, when took off from the light, Had an appointment for a oil change on a ZR2 Colorado. Everything went good until I drove off, then the vehicle smoked, when took off from the light, the smoke was the size of a house. Pulled over, oil leaking all out of the air cleaner. Turned out they didn’t drain the old oil out and just filled up with 6 litres of new oil. Filled everything full of oil, air cleaner and in takes. Luckily I didn’t go far or could have blown seals out.They did tow vehicle back and where apologetic, but took about 5 hrs of my time to sort out.Not very professional and won’t go back. More
by phippen
Employees Worked With
April 14, 2020
Don't listen too well The last scheduled service for my Volt was not done because all that was noted for the visit was a rattle in the door that I also wanted looking at. The last scheduled service for my Volt was not done because all that was noted for the visit was a rattle in the door that I also wanted looking at. After almost 2 hours, I was informed my car was ready, they couldn't find the almost constant rattle - again - and had spent most of the time checking for a recall issue of a chaffing cable that I was not informed about. To my amazement the scheduled maintenance was not even done!!! The last (1 hr) maintenance took 3 hours due to schedule bungling. During the last 2 years I had repeatedly been getting emails with the dealer trying to sell me a new truck. I hate trucks, and have told them on a few occasions, even replying to emails about this. Apparently I was in their database as having bought a truck??? When I bought the vehicle the finance lady was very aggressive trying to up sell insurance/warranties to me, almost to the point of lying. It really turned me off. More
by dave
January 30, 2020
Poorest Service Ever Received and Overpriced This "Consultant" advised roughly 1-hour to complete a recall N192261050 "reprogram the brake system software" and diagnose back-up beeper failure. R This "Consultant" advised roughly 1-hour to complete a recall N192261050 "reprogram the brake system software" and diagnose back-up beeper failure. Received vehicle back 5-hours later and overcharged $340.13 for replacement of beeper. This consultant is very evasive when asked direct questions and disregarding toward customer. More
by bmitchell
Employees Worked With
Derek Powley
October 11, 2019
Excellent, attentive and helpful. Fixed a difficult electronic problem in a perfect and timely fashion, accommodating my special needs as I came from out of 4 hours town to have this d Fixed a difficult electronic problem in a perfect and timely fashion, accommodating my special needs as I came from out of 4 hours town to have this done. Tanks again to Allan, Matt and Derek. And Albert, the best shuttle pilot in the galaxy! More
by klepape
September 03, 2019
Over the TOP Needed my tires installed they they SOLD me "TIRES @COST" and they were BOOKED ... And they fit me in !!! Thank you Gang!!!! Rob@ Hotwire Electric Lt Needed my tires installed they they SOLD me "TIRES @COST" and they were BOOKED ... And they fit me in !!! Thank you Gang!!!! Rob@ Hotwire Electric Ltd. More
by Hotwire Electric Ltd.
August 28, 2019
Mix-up solved timely and effectively Jordan was great to work with in the service department. Understanding to my point of view and able to remedy the situation quickly. He took the time Jordan was great to work with in the service department. Understanding to my point of view and able to remedy the situation quickly. He took the time and understood where the error happened and how it happened. More
by seirra2017
Employees Worked With
Jordan Klaprat
February 28, 2019
Bummer to blast I came in to have my car looked at in the service Center. Matt; who was helping me, introduced me to "Rae rae" to look over options as my car may need I came in to have my car looked at in the service Center. Matt; who was helping me, introduced me to "Rae rae" to look over options as my car may need more repairs than I was willing to spend. She was super easy going and understanding of my mind set. I was worried to say the least about my car and didn't also tho k I could afford anything else. Long story short, she kept me positive, even when my fears were confirmed about my car being too much for me to spend fixing. Her and the team in there; cant forget billie lol, kept my wife and I and two small kids happy and sane while we found a great new; to us, car that we knew we could afford. Great service and care to me and my family. You have my utmost respect and appreciation. Thank you is really an understatement. More
by Daddy Po
February 08, 2019
Good service department, Not so good parts department Bruce in the parts department took his time in answering my query...almost 3 weeks to the day, and then to tell me he couldn't help me. On the othe Bruce in the parts department took his time in answering my query...almost 3 weeks to the day, and then to tell me he couldn't help me. On the other hand, the 2 gents that looked after me in the Service department responded within 24 hours. More
by jameslumley
November 24, 2018
Oil Change #1 - This truck is my wife truck, why do you continue to ask me about the truck, email me for a review, and call my office when the service is done? #1 - This truck is my wife truck, why do you continue to ask me about the truck, email me for a review, and call my office when the service is done? #2 - I have told your service department all of the above and nothing has changed? #3 - When my wife picked up HER truck yesterday the seat was moved, the radio station was changed, and the radio was turned up. Other then that we are happy with the dealership. More
by jl5vkhkc
Employees Worked With
Jordan Kaplat
October 23, 2018
Oil change done. Fuel filter was not!! I asked to get oil change and fuel filter. Oil change completed fuel filter was not. Every 2 oil change fuel filter should change also. Mechanic or se I asked to get oil change and fuel filter. Oil change completed fuel filter was not. Every 2 oil change fuel filter should change also. Mechanic or service advisor did not say or up sell the filter. Service advisor said oh it will be 1/2 hour labour and parts but I couldn’t wait. I had another appointment. Now I have to go back pay more labor and time to get what I originally asked to be done. More
by Trevor
Employees Worked With
Jim loader
