Kelowna Chevrolet - Service Centre

Took our Camaro in for it's first service ,, I did need the car back as quickly as possible. Matt in the service department looked after me and I was back on the road in forty five minutes. Thank you Mat the car back as quickly as possible. Matt in the service department looked after me and I was back on the road in forty five minutes. Thank you Matt !! excellent customer service, a breath of fresh air, the service department deserves the full five stars ,, thanks. More

I've been very frustrated with their lack of communication with me and their lack of communication between departments. On 2 seperate occasions. It was in for the work that was to take all day. communication with me and their lack of communication between departments. On 2 seperate occasions. It was in for the work that was to take all day. Front and back breaks (recall issue), an alignment issue, a grinding when turning left and a clunk in the back end when stopping and rough idling. I was not told I was not scheduled in until I picked up the truck at the end of the day, after I was the one that reached out to them to see if it was done. It's very inconvenient to arrange my schedule to have them keep the truck all day then find out both times NOTHING was done with it. I feel that I was not treated with respect by Derrik. A simple phone call explaining that they messed up and didn't order parts and can't find the solutions to the issues would have gone along way. But instead he argued with me and gave me lame excuses after another with a condescending attitude. . One of the sales reps heard the entire conversation and was appalled at how I was treated and the situation I've been facing. He followed me out to the parking lot and took the time to listen to me as I was almost in tears. He said they would do his best to personally get to the bottom of this and do his best to make it up to us. I felt listened to and validated. Still don't know how to proceed at this point but as a woman I will never take the truck into them again, my husband will do it. More

Jordan is my favorite guy! Very helpful! He will really help you whatever your concern is, and if you need something or asked him something to be fixed he will make sure to do it right away and will update help you whatever your concern is, and if you need something or asked him something to be fixed he will make sure to do it right away and will update you on everything. No need for follow ups! Perfect customer service he have! More

Don't listen. Told Scott specifically I needed a service During my previous (almost 2 hr) visit instead of doing the regular servicing that I had booked they spent all the time checking to see if work needed During my previous (almost 2 hr) visit instead of doing the regular servicing that I had booked they spent all the time checking to see if work needed doing for a recall. At the end having found out the service was not done I went to SCOTT to ensure that they would get it done on my next visit to perform the recall work. Having been given an appointment to get a recall done on my 2018 Volt now that the parts came in, I reminded them that originally needed a service, which they had ignored and to make sure it was booked. Upon taking the car in I checked to make sure it would get done. THEY HAD NO RECORD OF IT. TOO CONCERNED ABOUT MAKING MONEY OFF A JUICY 12hr RECALL JOB !!!!!!! The VOLT is excellent. Their computer systems, and some of its operators stink. Dave Shaw More