Kelowna Chevrolet - Service Centre

Emilie was pleasant when I checked in how ever that is about all I can say that is positive about my interaction with her. I have always valued the text messages I receive letting me know the status of my about all I can say that is positive about my interaction with her. I have always valued the text messages I receive letting me know the status of my service, I also like that once the my service is complete I can ask to be picked up immediately after its finished so I can be picked up and pick up my truck in a reasonable amount of time. So to my surprise after being ignored for an hour on my request to be picked up by Emilie I subsequently had to call the dealership to inquire if my ride had been sent, they didn't know I needed one and politely apologized and sent it. 10 minutes after I received a text from Emilie that the text are automated and she was on break (I sent the text for pick-up 1 1/2 hrs earlier) and she apologized again. She waisted 2 hrs of my day that "I'm sorry" will not give me back. My suggestion to anyone reading this is even if it's an oil change plan for it to be 4 1/2hrs or more of your day! That seems to be the new trend in the service department. More

We had a sit down because my last two experiences where bad, you told me you would do your best to turn that around. When I came back to pick up my truck from my oil change (4 1/2 hrs later) you came out t bad, you told me you would do your best to turn that around. When I came back to pick up my truck from my oil change (4 1/2 hrs later) you came out to see how my experience I politely pointed out not well and instead of dealing with it you 'B'lined it to your office and didn't come out, you did however uncomfortable stair at me while I left. No complaint about the work your shop did of for that matter has ever done but your customer service (if you can call it that) needs work if you ever want to get it back to amazing like it was 2 yrs ago. Here is some free advice (wether you want it or not) from a person who has relied on a gold standard of customer service to make a living most of his life...hiding in your office doesn't make the problem go away, just customers! More

Elizabeth is hands down one of the best employees at Kelowna Chevrolet. She is friendly, caring, and helpful. I feel she is way overqualified to be a shuttle driver (but she loves her job). Unfortuna Kelowna Chevrolet. She is friendly, caring, and helpful. I feel she is way overqualified to be a shuttle driver (but she loves her job). Unfortunately, I can't say the same for the management team at Kelowna Chevrolet. My experience with them has been horrible. Many mistakes were made, from issues with how my extended warranty was added to my purchase contract, to dozens of service/parts-related issues, and damage caused to both my vehicles while they were in for service on multiple occasions. In the past 10 months, I bought two trucks from Kelowna Chevrolet and after my experience, I would never recommend anyone step foot in their service department or on their sales floor. They work hard to get your sale but after that, everything goes downhill. The first truck I bought late last year was a certified pre-owned Z71 Silverado that was one year old. I had nothing but issues with this truck from the moment I drove it off the lot. It was in the shop for over two months out of the total five months that I owned it. Because of all the issues with this particular truck, I had no choice but to trade it in to get rid of the headache. Then I purchased a brand new 2024 High Country Silverado that gave me many of the same issues as the previous truck I traded in. Not to mention, I lost nearly $11,000 on trading in the first truck which was a lemon, to then have more issues with the brand new, more expensive truck. The general manager Jason W has been mostly uninterested to help make things right. He was more interested in making money and getting the next sale from me. I had to go over his head to the ownership group that owns Kelowna Chevrolet to get some results. Last week I went into the service department at Kelowna Chevrolet for more warranty repairs, two of which this dealership had supposedly fixed in subsequent visits months before. On this last visit to the dealership, there was paint damage to the rear passenger door of my truck. I noticed this damage the next day at which point I called the service manager who looked at the photos they had taken the day before when I dropped off my truck. I was told that the truck came into the service department with no damage to the rear passenger door, l then asked the service manager to look at their CCTV footage to see if the damage was there when I left their dealership. I was told that they would not check this footage and that management had canceled all current work orders, including parts on order, and didn't want me to return to their dealership again. I was told that my issues had been too great for them to handle. From my experience, Kelowna Chevrolet's management team is dishonest, unprofessional, and unwilling to help their customers make things right. Fortunately for me, I went to my regular car wash that day after I picked up the truck from Kelowna Chevrolet and I now have photos showing the damage to my rear passenger door when I arrived at the car wash. I shared this information with the service manager Cody J, but was told it doesn't change anything. Kelowna Chevrolet would fix the damage to my passenger door, but I would no longer be welcome at their dealership (as if I were the one that caused this damage to the passenger door of my truck). This entire ordeal and months of service-related headaches have left me speechless and frustrated. Now I have to start the warranty repair process with another dealership and go through the whole process of explaining what Kelowna Chevrolet repaired but didn’t fix the problems with the truck. Don’t waste your time and money at this dealership. Go anywhere but Kelowna Chevrolet! More

Disappointing experience. Charged for a service that wasn't performed. Multiple attempts to resolve the issue went unanswered. Poor customer service and potentially questionab Charged for a service that wasn't performed. Multiple attempts to resolve the issue went unanswered. Poor customer service and potentially questionable business practices. Cannot recommend based on this experience. More