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Kelowna Chevrolet

Kelowna, BC

4.5
854 Reviews
Let the auto professionals at Kelowna Chevrolet Inc. handle your car, truck or SUV. Our experts are located in Kelowna, BC, and are easily accessible from HWY-97. Our dealership offers sales, service, and parts for all the chevy models. We welcome not only those looking for a Chevrolet dealer near Kelowna, BC, but also any driver from Vernon and Penticton area. We put our customers first, so you know you'll drive away happy.
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2350 Highway 97 N

Kelowna, BC

V1X 4H8

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Showing 854 reviews

July 09, 2020

Hassle free vehicle purchase The smoothest vehicle purchase I have ever had...thanks to Alvin, Ian and Dave. Customer care is at the top of Kelowna Chevrolet's list. It was releva More

by Sandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Braumberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Dunlop, Ian Speckman
Jul 16, 2020 -

Kelowna Chevrolet responded

This review warms our hearts Sandra! Thank you so much, and congratulations on your dream car! We are so grateful to have played a part in making that happen :D

July 09, 2020

Helpful dealership! Emily helped me when I could find no one across a very far distance to do so! Recommended for genuine service! Thank you More

by ashchevy
Recommend Dealer
Yes
Employees Worked With
Emilie Winter
Jul 16, 2020 -

Kelowna Chevrolet responded

Thank you so much, Ash! You made Emilie's day :) We're very lucky to have her on our team!

July 08, 2020

Great service to my demands I like to get work done over the phone upfront and arrive at the Dealership with them prepared to show me options, test drive etc. Nick helped us out More

by vern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leah Babington, Nick Mcintyre
Jul 16, 2020 -

Kelowna Chevrolet responded

Vern, thank you very much for taking the time to leave us such a wonderful review. Congratulations on the purchase of your new vehicle! Have an excellent day :D

June 20, 2020

I cannot thank Brian and Dave enough. Everyone was fantastic through this process. We were able to get the truck we wanted at the price we needed. The whole team at Kelowna Chevrolet is fantastic and More

by paululmer
Recommend Dealer
Yes
Employees Worked With
Dave Dunlop, Brian Matassa
Jul 27, 2020 -

Kelowna Chevrolet responded

Thanks so much, Paul! We're so pleased that you had a great experience. Enjoy your new vehicle :D

June 17, 2020

It was a pleasure doing business at Kelowna Chevrolet. Salesman- Brian Matassa was excellent from initial contact to signing the final deal. Thank you Brian! More

by Craig
Recommend Dealer
Yes
Employees Worked With
Brian Matassa
Jul 27, 2020 -

Kelowna Chevrolet responded

Thank you for the feedback Craig! We're very fortunate to have Brian a part of our team :) Congratulations on your new ride and have a fantastic week!

June 15, 2020

Hello. We received really great customer service from Brian and the staff and it was a seamless process which made it very easy. Thank you More

by kim_momney
Recommend Dealer
Yes
Employees Worked With
Brian Matassa
Jul 27, 2020 -

Kelowna Chevrolet responded

"Easy" is what we love to hear! Thank you so much Kim for the wonderful feedback. Have the best day :D

June 14, 2020

Greeat! Very professional! Got what I was looking for! Would recommend to all my friends! Best spot in town for a car! Would buy another if I needed one! More

by darrian_fung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Matassa
Jul 27, 2020 -

Kelowna Chevrolet responded

Darrian, thanks so much for your business and the excellent review. We look forward to taking care of you again :) Have the best day!

May 30, 2020

Bought a Lexus The service at Kelowna Chevrolet Was exceptional. They even offered to deliver the vehicle down to Vancouver if i wasn't able to find a way to Kelow More

by Carterjb1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brent Frith, Billy Speckman
Jul 27, 2020 -

Kelowna Chevrolet responded

Congratulations on your Lexus and thank you so much for taking the time to leave us such a great review! We're so happy that you're happy :D Have the best day!

May 08, 2020

Due to everything going on and having a young child I didn't want to have to go the dealership, but needed my tires swapped out. Scott arranged to pick up and drop off my vehicle. The service was perfect More

by Selina
Recommend Dealer
Yes
Employees Worked With
Scott Maciag
Jul 27, 2020 -

Kelowna Chevrolet responded

Thank you for the excellent feedback, Selina! Scott and the entire Service Team are incredibly focused on the safety and satisfaction of their customers. Thank you for your trust and business! Have the best day :D

May 07, 2020

Don't listen. Told Scott specifically I needed a service During my previous (almost 2 hr) visit instead of doing the regular servicing that I had booked they spent all the time checking to see if work needed More

by dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Maciag
May 08, 2020 -

Kelowna Chevrolet responded

Good Evening Dave, I 100% understand your frustration, I was actually calling to assist the service advisors with their special order parts that had arrived, every customer experience is important to myself and the dealership. I remember our conversation very vividly and swore that I put your oil change on the open repair order. . If I made the mistake on this I very much apologize for the fact you've been let down twice by our dealership and would love to make this right for you. I would like to give you a dealership credit towards parts and service for the error and promise to ensure your next visit meets your expectations! Please let me know if we can resolve this issue as I would really like you to be a long time customer of Kelowna Chev. Regards, Scott Maciag

May 08, 2020 -

dave responded

I am an engineer and programmer. I think their is something seriously wrong with your computer systems. Your sales and servicing databases do not seem in sync, When I tried book a service some time ago your receptionist did not even seem to be able to find my phone number. Somewhere you had me down as having bought a big truck and kept getting 'buy another truck' emails. I don't think you are every going to resolve your information issues until you fix your fragmented systems. I will take you up on your offer of a credit as I think I have paid for it in irritation. I bet you $10 that you can find no record of a note in your database about it when I come in next. Dave Shaw

May 08, 2020 -

Kelowna Chevrolet responded

Good Morning Dave, I agree that our sales & services databases seem not to sync, it is something that I have seen in the past as it is two different providers so there can be loop holes at times. With you being an engineer and programmer I'm sure you understand that and have seen that before. Once again I do apologize for the confusion and irritation. I will put a $100 credit on your file, and I'll take the bet that it will be on file next time you come in!! If I could please ask for you to update your rating of myself and the dealership if you feel I have been able to satisfy your disappointment. If there is anything else you require in the future please let me know and I'll be sure you're taken care of. Regards, Scott Maciag

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