Kelowna Chevrolet
Kelowna, BC
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 6:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 6:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 771 reviews
Very helpful staff and friendly buying my car there was painless as you can get very easy Kelowna Chevrolet is the way to go painless as you can get very easy Kelowna Chevrolet is the way to go More
2019 Colorado ZR2 trading it in for a 2022 Colorado ZR2 then trading that in on a 2024 Silverado zR2 I have now gone from Very loyal customer buying three Vehicles In five years to Someone will not be set then trading that in on a 2024 Silverado zR2 I have now gone from Very loyal customer buying three Vehicles In five years to Someone will not be setting foot on that lot again to buy another vehicle. I know that’s a Nothing to you, Jason, but you had your chance to step up and you chose to pass it along to me. You know what I’m talking about. More
Elizabeth is hands down one of the best employees at Kelowna Chevrolet. She is friendly, caring, and helpful. I feel she is way overqualified to be a shuttle driver (but she loves her job). Unfortuna Kelowna Chevrolet. She is friendly, caring, and helpful. I feel she is way overqualified to be a shuttle driver (but she loves her job). Unfortunately, I can't say the same for the management team at Kelowna Chevrolet. My experience with them has been horrible. Many mistakes were made, from issues with how my extended warranty was added to my purchase contract, to dozens of service/parts-related issues, and damage caused to both my vehicles while they were in for service on multiple occasions. In the past 10 months, I bought two trucks from Kelowna Chevrolet and after my experience, I would never recommend anyone step foot in their service department or on their sales floor. They work hard to get your sale but after that, everything goes downhill. The first truck I bought late last year was a certified pre-owned Z71 Silverado that was one year old. I had nothing but issues with this truck from the moment I drove it off the lot. It was in the shop for over two months out of the total five months that I owned it. Because of all the issues with this particular truck, I had no choice but to trade it in to get rid of the headache. Then I purchased a brand new 2024 High Country Silverado that gave me many of the same issues as the previous truck I traded in. Not to mention, I lost nearly $11,000 on trading in the first truck which was a lemon, to then have more issues with the brand new, more expensive truck. The general manager Jason W has been mostly uninterested to help make things right. He was more interested in making money and getting the next sale from me. I had to go over his head to the ownership group that owns Kelowna Chevrolet to get some results. Last week I went into the service department at Kelowna Chevrolet for more warranty repairs, two of which this dealership had supposedly fixed in subsequent visits months before. On this last visit to the dealership, there was paint damage to the rear passenger door of my truck. I noticed this damage the next day at which point I called the service manager who looked at the photos they had taken the day before when I dropped off my truck. I was told that the truck came into the service department with no damage to the rear passenger door, l then asked the service manager to look at their CCTV footage to see if the damage was there when I left their dealership. I was told that they would not check this footage and that management had canceled all current work orders, including parts on order, and didn't want me to return to their dealership again. I was told that my issues had been too great for them to handle. From my experience, Kelowna Chevrolet's management team is dishonest, unprofessional, and unwilling to help their customers make things right. Fortunately for me, I went to my regular car wash that day after I picked up the truck from Kelowna Chevrolet and I now have photos showing the damage to my rear passenger door when I arrived at the car wash. I shared this information with the service manager Cody J, but was told it doesn't change anything. Kelowna Chevrolet would fix the damage to my passenger door, but I would no longer be welcome at their dealership (as if I were the one that caused this damage to the passenger door of my truck). This entire ordeal and months of service-related headaches have left me speechless and frustrated. Now I have to start the warranty repair process with another dealership and go through the whole process of explaining what Kelowna Chevrolet repaired but didn’t fix the problems with the truck. Don’t waste your time and money at this dealership. Go anywhere but Kelowna Chevrolet! More
This is the very first time that I have ever left a review for anything. My wife and I purchased a new C8 Corvette Z51 convertible while on vacation driving around B.C., Alberta and Alaska note several review for anything. My wife and I purchased a new C8 Corvette Z51 convertible while on vacation driving around B.C., Alberta and Alaska note several months ago. We came across several dealerships in our travels which were all very good. What made us satisfied with the purchase of the car from the Kelowna location was based on several factors. Price as you may have guessed. FYI. We felt we did not get a screaming deal that was a once in a life time opportunity. But a price that was better than the next. In the price was swapping out some wheels that my wife liked and there were some extras that I am sure no other purchaser had ever requested from them in the past included. On our travels I could not make it on my own to see the car and pick it up so they sent a super nice lady named Joy to get me in Merritt (3-hour drive round trip for her). At this time, I have not purchased the car. After getting there and inspecting the car I noticed that only 3 of the extras that I wanted were in the car as I requested. I did not make any comments and the sales person reassured me that they would ship the other items to me at a later date. Which they did ship them down to our location in the lower mainland. Plus, while picking up the car I had several technical question about the car for track purpose that the service manager nailed them for me. About 7 weeks later my wife saw a letter on the back of the car broken that I had missed when picking up the car. They took care of that as well sending me a letter package with the word “Corvette” and said they would arrange the local dealer at our location to install it. But it was a simple fix so I took care of it myself. I hate lawyers, dealerships and car sale people. But these guys from the start with an e-mail from my phone driving along in Alberta to replacing the letter on the car weeks later are not bull xxxxters and they do what they say. So if you want to get a car buy it from them without getting a stick rammed up your you know where. Best Regards Kim More
I really enjoyed my salesman Lucas, he went above and beyond. The dealership however was not fair with my trade in value..I put over $25,000.00 maintenance into my 2003 duramax diesel, plus it had an aw beyond. The dealership however was not fair with my trade in value..I put over $25,000.00 maintenance into my 2003 duramax diesel, plus it had an awesome winch, iron cross bumper, no rust and so much more.. this dealership only gave me $2,500 trade in value!!! Horrible. I live 11 hours away. I got home and saw the same truck sold for $16,000.00. Book value is $11,000.00..this dealership wouldn't even provide me with 50% off voucher for 1st time oil change at my local dealership, nor returning my phone calls. I'm trying to let them know that my used 2018 chevy trax that I just paid this dealership $24,000.00 for is acually falling apart after driving it for 3 weeks... More
There was an error in $ amount with the agreed trade in value. This was eventually corrected by Leah Babington. TYVM. The manager did not act swiftly on correcting this error which lead to much anxiety. value. This was eventually corrected by Leah Babington. TYVM. The manager did not act swiftly on correcting this error which lead to much anxiety. I am enjoying my new 2024 Trailblazer. More
If there was an Olympic sport for car shopping, I'd be the gold medalist in saying 'no' to everything. Chris Gagel, the ridiculously good-looking salesman who somehow managed to convince me, the world's p the gold medalist in saying 'no' to everything. Chris Gagel, the ridiculously good-looking salesman who somehow managed to convince me, the world's pickiest buyer—to drive off the lot with a smile and a brand new 2025 Chevy Equinox. Only took turning his ideas down for a week. I walked in with a list of demands longer than a Walmart receipt, and an attitude that screamed “I don’t want to be here.” Chris met each one of my rejections with a grin that could melt a snowman in July and an unwavering determination to find the perfect car… or truck… or whatever I was feeling in that moment. After rejecting what felt like the entire inventory, and some creative suggestions that Chris thought were the best ideas ever, he FINALLY had an idea he thought would knock my socks off. I thought his grand idea was a rude joke to try get me out of there. I may as well have just become an employee at that point. I can’t believe I was out-charmed by a salesman…Thanks, Chris! And very honourable mention to Trevor Neely for his efforts as well! More
We purchased a vehicle in 2019 from Alvin by phone! !! (We lived in Winnipeg). He was a man of his word and when I arrived, he picked me up at the airport and had my 2010 Camaro (Transformer edition) ga !! (We lived in Winnipeg). He was a man of his word and when I arrived, he picked me up at the airport and had my 2010 Camaro (Transformer edition) gassed up, clean, and ready for it’s journey home!!! He was an absolute pleasure to deal with! More
Disappointing experience. Charged for a service that wasn't performed. Multiple attempts to resolve the issue went unanswered. Poor customer service and potentially questionab Charged for a service that wasn't performed. Multiple attempts to resolve the issue went unanswered. Poor customer service and potentially questionable business practices. Cannot recommend based on this experience. More
Robin was great to deal with. We bought a new Equinox e.v. which had a small scratch on the back on the back. It ended up being repainted. The repair job and car rental were taken We bought a new Equinox e.v. which had a small scratch on the back on the back. It ended up being repainted. The repair job and car rental were taken care of promptly. He was always available to answer any questions and got things done right away.I would not hesitate to deal with Robin again. Paul Bulbeck More