John Bear Buick GMC
St Catharines, ON
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41 Reviews of John Bear Buick GMC
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Awful experience with Sarah small @Johnbear Saint Catharines! She was puzzled about some of the most basic information we asked for on 3 separate vehicles we were interested in! Couldn’t trust someon Catharines! She was puzzled about some of the most basic information we asked for on 3 separate vehicles we were interested in! Couldn’t trust someone who didn’t even look us straight in the eye! My husband and I were literally left in the cold while she consulted with John Bear’s knowledgable sales people. Her lingering halitosis was the final straw! Yuck! What a long and exasperating experience! If you are going to buy a car from here I would consider speaking with other experienced and friendly sales team @John Bear, particularly Kathleen, Shirley the ones who seem to know your stuff! Not Sarah Smell! More
I would like to say thank you to Matt at John Bear! We knew going into this transaction that it wouldn’t be the same as previous years ie going to a dealership and being able to drive away with your ne We knew going into this transaction that it wouldn’t be the same as previous years ie going to a dealership and being able to drive away with your new vehicle that day bc of “covid” all of that got messed up BUT I ordered my 2023 GMC Acadia in May and I just picked it up last weekend! Matt’s customer service was top notch, he always kept me updated with any info regarding my vehicle, he checked in from time to time & he made me feel like I wasn’t just buying from a salesperson! He’s personable and a great person. I’m very thankful to have had an amazing sales rep! Matt I will defiantly refer you & John Bear to anyone who asks about my new vehicle!! Thank you again & thank you to the John Bear team! I’m looking forward to a long & happy relationship 🚙⭐️ #acadia #johnbear #fantasticsalesperson More
Went into John Bear for a used vehicle and was poorly served by Sarah Small. She tried pushing to sell a new vehicle yet was not very knowledgeable regarding questions in reference to my car related inqu served by Sarah Small. She tried pushing to sell a new vehicle yet was not very knowledgeable regarding questions in reference to my car related inquiries on lot. It was quite frustrating! Didn’t appreciate her offensive breath! Waste of time, took my business to another professional dealership! More
Absolutely disgusted with the treatment I received at this dealership, it is concerning how little customer retention tactics are practiced in this dealership, they speak to you like you're an idiot and this dealership, it is concerning how little customer retention tactics are practiced in this dealership, they speak to you like you're an idiot and will try to replace anything on your vehicle to make an extra buck. I replaced $4,000 worth of parts just to not have the problem fixed, and when asked for a deal or break on the cost because of no results I was quite literally laughed at and told to find another dealership. Dealership. I reached out to GM Canada and was told basically the same thing, we don't want your business More
Very disappointed with the sales follow up after purchasing a GMC certified used vehicle in January 2022. I have called and emailed to try to get information as to why the cell phone auto charging purchasing a GMC certified used vehicle in January 2022. I have called and emailed to try to get information as to why the cell phone auto charging was not working, after being promised they were investigating i have heard nothing to date . Clearly once the is made all the service promises mean very little it would seem. If I had bought a cheap or old Vehicle I can fully understand things may not work but a $34000 ,3 year Cadillac i expect it to be operating fully.the spare key fob which i received a week after the sale frankly looks like its been in a war zone . So buyer beware i personally will never recomment this dealership based on my experience nkr will i use this dealership for any future service or repairs More
Stay away from this place. Unprofessional service department. Went in for an issue with the transmission and was told I towed too much. I own a 2019 Sierra thst came factory with a class 3 trailer hi department. Went in for an issue with the transmission and was told I towed too much. I own a 2019 Sierra thst came factory with a class 3 trailer hitch and brake controller More
Disappointing, went in for a oil change that cost North of $300 apparently the lady on cash is an expert on charging for services not necessary.horrifying if you like getting duped please visit John bear of $300 apparently the lady on cash is an expert on charging for services not necessary.horrifying if you like getting duped please visit John bear More