Jim Pattison Toyota Duncan

Purchase of new car I had a wonderful experience purchasing a new car. Nick Blackwell and the manager were great. Nick Blackwell spent alot of time with me explaining t I had a wonderful experience purchasing a new car. Nick Blackwell and the manager were great. Nick Blackwell spent alot of time with me explaining the gadgets. He did a good job. I'd recommend him and the dealership if you are purchasing a new car. More

A friend to your car With empathy and courtesy I was welcomed to Jim Pattison Toyota Duncan service department by Lin. She was helpful, got me an appointment quickly and With empathy and courtesy I was welcomed to Jim Pattison Toyota Duncan service department by Lin. She was helpful, got me an appointment quickly and helped me get back to work with little delay. Thanks Jim Pattison Toyota Duncan and the service team you are a real friend to my car. Mark Turner Duncan, BC More

Empathy, customer service, an effort to get issues resolved. After several attempts to have some mechanical/warranty issues resolved at Nanaimo Toyota I took my 2016 Tacoma to Duncan and the drive was worth it. After several attempts to have some mechanical/warranty issues resolved at Nanaimo Toyota I took my 2016 Tacoma to Duncan and the drive was worth it. Clare and Mike were challenged by the fact that through no fault of their own they were dealing with a very frustrated customer due to Nanaimo's inability to deal with a simple and routine task...................diagnose the problem and look for a resolve. After being turned away 5 times (over a period of 6 months) in Nanaimo Duncan Toyota (Mike and Clare) had me booked into a rental and had ordered replacement parts with an hour. The replacement parts didn't resolve the issue and the challenges in figuring out what is actually wrong with the vehicle continue to this day. After 2 months of frustration the mechanics at Duncan Toyota have exhausted all efforts to find a resolve with no success so Mike Crashaw and Toyota Canada came to an agreement to share the loss and order me a brand new 2017 Tacoma, same model and colour. Mechanical and computer concerns can be ongoing and problematic and that's the world we now live in but the folks at Duncan Toyota from the service counter and the mechanics to the manager and the Finance Department make you feel like you matter and this customer left feeling satisfied that everyone at Duncan Toyota offers key attributes that make you want to return....................effort,empathy and customer service. Thanks for trying, thanks for your patience and thanks for my new truck !!! More

Friendly, thorough, pro-active and trustworthy . I have remained a loyal Toyota owner since the early 1970's and have dealt with this dealership since 1984 . They have consistently delivered quality I have remained a loyal Toyota owner since the early 1970's and have dealt with this dealership since 1984 . They have consistently delivered quality service in a professional and helpful manner . The front staff of the service department and the mechanics are the best I have dealt with in 50 years of car ownership. More

used car Very satisfied with the service. . They were willing to deal with me. Enjoyed dealing with Kenny. . Port Alberni needs to follow this example. Thank Very satisfied with the service. . They were willing to deal with me. Enjoyed dealing with Kenny. . Port Alberni needs to follow this example. Thank you More

Excellent Service, Great Customer Interaction Clare was extremely friendly and helpful! Thank you for the excellent service!! I will definitely be coming back and recommending Toyota Duncan bec Clare was extremely friendly and helpful! Thank you for the excellent service!! I will definitely be coming back and recommending Toyota Duncan because of Clare!! More

Excellent service & customer relations Clare was extremely helpful and accommodating to meet our needs, from explaining the repairs needed to arranging alternate transportation for us. The Clare was extremely helpful and accommodating to meet our needs, from explaining the repairs needed to arranging alternate transportation for us. The mechanic was awesome in getting the repairs completed in a timely fashion. Thank you for an excellent experience & will definitely be recommending Duncan Toyota Service Department! More

Good Customer Relations Clare, our service advisor was most congenial and knowledgeable. He arranged for transport into Duncan and return. All the paperwork was ready to go w Clare, our service advisor was most congenial and knowledgeable. He arranged for transport into Duncan and return. All the paperwork was ready to go when we arrived. We had to forego the usual complimentary carwash in order to catch a ferry home. Clare offered a rain check the next time we were in Duncan. Good Quality Service. Will keep me coming back. More

Appointment for regular scheduled maintenance. Very accommodating to personal needs. Excellent customer service. Personnel took the time to explain what had been done and why, Car was washed and Very accommodating to personal needs. Excellent customer service. Personnel took the time to explain what had been done and why, Car was washed and vaccumed. What a pleasure! More

Excellent, caring attitude Clare was very helpful in setting up a subsequent appointment. He gave me lots of information regarding my truck and it was thoroughly cleaned by Dale Clare was very helpful in setting up a subsequent appointment. He gave me lots of information regarding my truck and it was thoroughly cleaned by Dale. Thanks guys. More