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Jim Pattison Subaru on Regent

Winnipeg, MB

4.2
61 Reviews

1496 Regent Avenue West

Winnipeg, MB

R2C 3A8

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61 Reviews of Jim Pattison Subaru on Regent

April 29, 2023

Second car bought from Patrick and It’s always a lovely experience dealing with him. Thank you for your kindness and honesty. He goes above and beyond for his customers. If you’re going to visit Subaru on More

by ef
Recommend Dealer
Yes
Employees Worked With
Patrick
May 31, 2023 -

Jim Pattison Subaru on Regent responded

Hello, thank you for your continued support and kind words about Patrick. Happy motoring, Kirk Cancilla, General Manager

January 03, 2023

I bought a used Crosstrek from Jim Pattison on Regent a couple of months ago. Usman was a great product advisor - no pressure tactics, but took the time to give detailed answers to all my questions (I had More

by Sharon
Recommend Dealer
Yes
Employees Worked With
Usman Orunsolu; Chantelle Fedorkiw
Jan 10, 2023 -

Jim Pattison Subaru on Regent responded

Hello Sharon, congratulations on your new Crosstrek purchase and thank you for the kind words about Usman. Happy motoring, Kirk Cancilla, General Manager

October 23, 2022

Don’t waste your time putting a deposit on a Subaru. I ordered a new model and was told if they would cancel my order they’d let me know within a few weeks. The dealership ended up canceling my order th More

by Bob Sully
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick VB
Nov 02, 2022 -

Jim Pattison Subaru on Regent responded

Hello Bob, thank you for your review. Given the extremely low supply of new inventory due to logistical issues and high customer demand for our Subarus, we do not cancel orders as that is not in the best interest of our customers or of our dealership. However, our allocation of product from the manufacturer does occasionally get affected if they are not able to produce it. Please reach out to me personally and I will see how I can help, and we can order you a vehicle. Best regards, Kirk Cancilla, General Manager (kcancilla@jpautogroup.com)

August 17, 2022

Kudos to Kirk Cancilla (General Manager) and John Ramos (Sales Manager). I was dealing on trading my '18 Forester on a '22 Forester .There was a communication issue between the salesperson and me, and for More

by Terry C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Cancilla, John Ramos
Nov 01, 2022 -

Jim Pattison Subaru on Regent responded

Hello Terry, thank you so much for the positive feedback, and I am glad I could help out. Our goal is customer service and we strive for perfection. Thank you for your patience. Have an amazing day! Kirk Cancilla, General Manager

June 17, 2022

CJOB does not come in clearly on the radio of my 2019 Outback and never has. As the warranty is near expiry I took it in and asked to have it repaired. After a 4 hour service they said they re-set the ra More

by Ian
Recommend Dealer
No
Employees Worked With
Service manager
Jun 20, 2022 -

Jim Pattison Subaru on Regent responded

Hello Ian, thank you for taking the time to leave a review. The radio is working to the manufacturer’s specifications. If there is anything else we can do at any time, please reach out. Stay safe, Kirk Cancilla, General Manager

May 19, 2022

Brought my 2011 Outback in for service regarding a shaking in the front end. After three failed attempts to fix it, costing approximately $2,500.00, I was then told it needed a new transmission which More

by Willco
Recommend Dealer
No
Employees Worked With
Chris Lane
May 31, 2022 -

Jim Pattison Subaru on Regent responded

Hello, thank you for writing a review and I am sorry that you feel that way. It took me sometime to find your file as your name was not provided in the review. Please be advised, we had to perform a number of safety related items to address your original concern which was that your vehicle’s front end wobbled. I am glad seven oaks transmission was able to help out. If you require any servicing needs or would like to further chat please reach out. Kirk Cancilla, General Manager

September 15, 2021

Car was dirty,bad tires,only wanted to make the deal. Didn’t reveal all that was wrong with it and couldn’t even return my calls. Will not deal with them again. More

by Gerrey19
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie Thunem
Sep 17, 2021 -

Jim Pattison Subaru on Regent responded

Hello Gerrey, I believe that you may have left a review for the wrong dealership as you are not in our customer database. At Jim Pattison Subaru on Regent, we make sure all vehicles are Manitoba safety certified before they are put up for sale. Please feel free to reach out anytime. Kirk Cancilla, General Manager (204-944-6699)

Sep 17, 2021 -

Gerrey19 responded

Why does that not surprise me! My loss. I won’t be dealing with your company again.

August 09, 2021

Not impressed (screw in tire), never told road hazard warranty was an extra charge when I bought the car and the extended warranty 2 months ago. Text the salesman, no reply. All I got from service depar More

by Harry.haaksma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Thunem
Aug 18, 2021 -

Jim Pattison Subaru on Regent responded

Hello Harry, I am sorry you feel that way. After seeing your online review, we reread your paperwork and you signed off on all the documentation and declined all of the extra products that were offered to you. If you have any questions, please reach out anytime. Kirk Cancilla, General Manager

Aug 18, 2021 -

Harry.haaksma responded

I hope you don’t use the word Sorry all the time. All I know is Please instruct your salesmen and finance people to take the time and help the next person buying a car from you every thing that is covered and not covered by your dealership or warranty. I am a first time buyer of a Subaru, paid cash and bought extended warranty cash, I thought you would have taken care of me better . Not thrilled but I’m over it Thank you : H.Haaksma

July 27, 2021

Outstanding customer service. Shout out to Mark Banaag and John Ramos! Thank you for making us feel welcomed. All of our questions weren’t left unanswered. Thanks to Kirk, too, for responding to e-mails More

by MD
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Banaag, John Ramos
Aug 18, 2021 -

Jim Pattison Subaru on Regent responded

Hello MD, thank you for the great review. We appreciate your business and kind words. Stay safe. Kirk Cancilla, General Manager

June 18, 2021

Patrick found exactly what I wanted, at the price point I needed in a few hours! This is the third time he has been able to find me a great vehicle for my family! He listens, and is able to figure out wh More

by Joyce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick VanStraten
Jun 24, 2021 -

Jim Pattison Subaru on Regent responded

Hello Joyce, thank you for the great 5-star review. We truly appreciate the review and business. Stay safe. Kirk Cancilla, General Manager

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