Jim Pattison Subaru on Regent

Don’t waste your time putting a deposit on a Subaru. I ordered a new model and was told if they would cancel my order they’d let me know within a few weeks. The dealership ended up canceling my order th I ordered a new model and was told if they would cancel my order they’d let me know within a few weeks. The dealership ended up canceling my order three months later and tried to get me to order a more expensive car with a additional 4 month wait time at full price. The dealership was very unapologetic and I had to call four times the dealership four time for to get my deposit back. I still have trouble understanding if I canceled the order they keep my deposit but if they cancel it it’s no problem. Very one sided. I ended up shopping out of province for a new Subaru and had a very pleasant experience. Don’t waste your time at Jim Pattison. More

Kudos to Kirk Cancilla (General Manager) and John Ramos (Sales Manager). I was dealing on trading my '18 Forester on a '22 Forester .There was a communication issue between the salesperson and me, and for (Sales Manager). I was dealing on trading my '18 Forester on a '22 Forester .There was a communication issue between the salesperson and me, and for a short period of time I was very disappointed. I sent an email to Kirk on a Saturday expressing my frustration. He replied to me in 10 minutes, and he wasn't even in the city that day. Within a few minutes we had everything worked out to my complete satisfaction. Last week I inquired to John about the status of my new order. I was told '22 orders are now full, and I was totally satisfied with the working out of a '23 reservation on a Sport instead of a Touring. Again, just a few minutes of cordial dialogue eliminated my angst of losing the deal. I can highly recommend JP Subaru on Regent. They know how important customer retention and satisfaction is. I have been buying vehicles for over 50 years, and can honestly say that JP Subaru has provided the best customer satisfaction experience I have ever encountered. Terry C More

CJOB does not come in clearly on the radio of my 2019 Outback and never has. As the warranty is near expiry I took it in and asked to have it repaired. After a 4 hour service they said they re-set the ra Outback and never has. As the warranty is near expiry I took it in and asked to have it repaired. After a 4 hour service they said they re-set the radio and it would work. I did not drive a block without noticing it was not fixed. After several stories they advise it is a "latent defect" and Subaru will not fix the problem because it happens on a lot of the same cars and they do not know how. I bought a car with a expensive radio and did not know the manufacturer and dealer would leave me with a product that does not work because they do not know how to fix it? Remember this before you buy a Subaru! More

Brought my 2011 Outback in for service regarding a shaking in the front end. After three failed attempts to fix it, costing approximately $2,500.00, I was then told it needed a new transmission which shaking in the front end. After three failed attempts to fix it, costing approximately $2,500.00, I was then told it needed a new transmission which would cost approximately $15,000. When I pointed out that it was more than the car was worth they then told me they could put in a used one for approximately $5,000. Having lost confidence in their ability to correctly diagnose the problem I decided to obtain a second opinion and took it to Seven Oaks Transmission. Turns out it wasn’t the transmission after all but rather a CV axle, which they were able to diagnose and fix while I waited. Sent a letter to the General Manager over a month ago expressing my disappointment with the service that I received, no reply to date. More

Car was dirty,bad tires,only wanted to make the deal. Didn’t reveal all that was wrong with it and couldn’t even return my calls. Will not deal with them again. Didn’t reveal all that was wrong with it and couldn’t even return my calls. Will not deal with them again. More

Not impressed (screw in tire), never told road hazard warranty was an extra charge when I bought the car and the extended warranty 2 months ago. Text the salesman, no reply. All I got from service depar warranty was an extra charge when I bought the car and the extended warranty 2 months ago. Text the salesman, no reply. All I got from service department and the finance person was sorry. Apparently sorry covers the $51.00 I paid for the repair. Teach your salesman and you finance people to inform people Every thing that is Not included when you buy a new car. As for sanitizing the car I was never told if they even did it. More

Outstanding customer service. Shout out to Mark Banaag and John Ramos! Thank you for making us feel welcomed. All of our questions weren’t left unanswered. Thanks to Kirk, too, for responding to e-mails and John Ramos! Thank you for making us feel welcomed. All of our questions weren’t left unanswered. Thanks to Kirk, too, for responding to e-mails promptly. More

Patrick found exactly what I wanted, at the price point I needed in a few hours! This is the third time he has been able to find me a great vehicle for my family! He listens, and is able to figure out wh needed in a few hours! This is the third time he has been able to find me a great vehicle for my family! He listens, and is able to figure out what I need. Thanks More

Shauna was a pleasure to deal with. She was genuinely caring and helped us find the right Subaru model for our needs. The entire experience was top notch! caring and helped us find the right Subaru model for our needs. The entire experience was top notch! More

Fantastic team working here. When purchasing a new vehicle they went above and beyond to deliver it the 4 hours I had hoped. After shopping around they were without a soubt the best price, even after vehicle they went above and beyond to deliver it the 4 hours I had hoped. After shopping around they were without a soubt the best price, even after taking into consideration how far away they were. Huge shout-out to Shauna, truly an incrdible person to work with! More