Jim Pattison Lexus Victoria

Great service, great cars I needed to find another car. All I had to do was walk down the street to the Toyota Lot. This was going to be fun. No pressure this time. I waved I needed to find another car. All I had to do was walk down the street to the Toyota Lot. This was going to be fun. No pressure this time. I waved hello to the people on the lot, and replied, “Just looking today,” as I started towards the Lexus dealership. As I was leaving, an easy-going, friendly person, Franklin Foo, immediately began to help me with practical solutions about cars. It had been many years since I purchased a vehicle, and was very unsure of even what I wanted to pay. Franklin showed much patience and integrity in answering all my questions. After talking with him, I was much closer to an understanding of what style of car might fit my everyday needs tailored to what I could afford. His great sense of humour helped when taking a first test drive. At all times, I felt respected and comfortable asking my “silly” questions. Thanks to Franklin’s expertise in product knowledge and excellent customer service, I left the lot knowing I need not look any further in searching for a car. I knew I could depend on him to help me find a suitable vehicle at the right price. It was not long after, and a few text messages later, I was going for a test drive in my new car. Thanks again, Franklin for doing all the hard work for me, and to the Lexus team for ease of final negotiations. I love my car. More

bad at returning phone calls Over the last month , emailed twice re software upgrade for my 2019 NX300H, called twice re getting detailing appointment, called once re software upg Over the last month , emailed twice re software upgrade for my 2019 NX300H, called twice re getting detailing appointment, called once re software upgrade. Not once has anyone followed up in returning my questions. More

Nothing But the Best Due to some pre-existing health issues I had some trepidation about the whole process of "shopping" for a car; afraid that I would find it totally ove Due to some pre-existing health issues I had some trepidation about the whole process of "shopping" for a car; afraid that I would find it totally overwhelming. My Product Advisor, Franklin Foo, is personable, courteous, and respectful and all this helped to put me at ease. He is especially knowledgeable about the products, and was so patent in answering my many questions. I want to express my gratitude to Franklin for his time and effort to ensure that I was not overwhelmed and that I was comfortable with my final decision and choice of vehicle. This was made much easier knowing that I have Franklin's assurance that if ever I need his assistance in the future he'd will be there to help facilitate a resolution. I'm so thrilled with my new car, but I'm even happier with my entire experience with the dealership, and, especially, Franklin. Thank you to Quinten MacLennan, Saless/Financial Services Manager, for going over and giving me the time to digest the after-sales warranties, etc. Submitted by Sherri L. More

I used to like this dealership but lately I called last week for a service quote, the lady who answered my call said it will be sent before the end of the end. A week after, no email, and ever I called last week for a service quote, the lady who answered my call said it will be sent before the end of the end. A week after, no email, and every time I called they ask me to leave my phone number because the service team is helping another customer... maybe they are really busy... (2083-93) Victoria BC More

Excellent Service, No Pressure Purchased a used Ram 1500 and the experience was excellent. We dealt with Chris Allen and were treated great start to finish even with our 3 year old Purchased a used Ram 1500 and the experience was excellent. We dealt with Chris Allen and were treated great start to finish even with our 3 year old running all around reception. We also appreciated the multiple post-purchase follow ups to make sure everything was ok . We never felt pressured at any time which was a big plus for us. More

Easy Looking for pre owned Lexus in November 2017. .Noticed 2 month old pre owned 2017 Forester on google at dealership where we had previously purchase Looking for pre owned Lexus in November 2017. .Noticed 2 month old pre owned 2017 Forester on google at dealership where we had previously purchased new Lexus. Chris Allen was our sales person. Could not have asked for someone politer or more accommodating . As the Forester just came on the lot he worked hard to quickly find out everything he could about it and answered all questions. We took the car home and purchased it the next day. The whole process was smooth...easy. Chris followed up with several phone calls to ensure we were satisfied. We have already recommened Chris to anyone who is looking to buy a Lexus or a pre owned vehicle at Lexus/Toyota . More