Jim Keay Ford Lincoln

Worst dealership in Ottawa Never taking my car there again. They over charged me for a repair that they did not complete. My vehicle still has the same problem they said they re Never taking my car there again. They over charged me for a repair that they did not complete. My vehicle still has the same problem they said they repaired and took no accountability for their work. on top of that the service manager Matt Yakabuski was condescending! You can guarantee I will never take my car there; nor will anyone I know. More

well worth the drive Kurtis was a pleasure to deal with,, professional. knowledgeable, worked to get me what I wanted. It was well worth the effort to deal with the dea Kurtis was a pleasure to deal with,, professional. knowledgeable, worked to get me what I wanted. It was well worth the effort to deal with the dealership and would recommend to my friends, GJ More

Service Great dealership, would definetly recommend to friends and family. I travel across the city just to go to this dealer to have the best service done to Great dealership, would definetly recommend to friends and family. I travel across the city just to go to this dealer to have the best service done to my car. More

Jim Keay Ford - excels again!!! In 2009 I bought a 2006 Ford Focus and I swear it was the most reliable car ... Fast forward to 2015, I contacted Gilles asking if my son could talk t In 2009 I bought a 2006 Ford Focus and I swear it was the most reliable car ... Fast forward to 2015, I contacted Gilles asking if my son could talk to him about buying a car ... What to look out for, etc. Gilles was more than happy to assist. The used inventory had a car I was interested in as well. Gilles recommended Sarah Major and the deal was so easy to negotiate. My son bought my car, I bought the car from used inventory. It didn't matter that in total we only spent just over $10K, we were treated so well. Not only a great dealership, but a great employer, Gilles, Sarah, Peter and Sean are quality people and I will spread the word that Jim Keay is THE TOP dealership. THANK YOU More

Amazing experience I had an amazing experience with the Jim Keay Ford Dealership. I am from Cornwall and did most of the work over the phone with my sales rep. He went I had an amazing experience with the Jim Keay Ford Dealership. I am from Cornwall and did most of the work over the phone with my sales rep. He went above and beyond to get me in the car I wanted and at the price I wanted ! He was so friendly and genuine and he worked his butt off to get this deal done i would definitely deal with Jim Keay in the future and Carmelo in particular! 5 stars! More

Customer Service of Mark Buik - Quick Lane Jim Keay Ford "Very" satisfied with the excellent service provided by the Service staff when I got my 2013 Edge serviced today. The service provided by Mark Buik "Very" satisfied with the excellent service provided by the Service staff when I got my 2013 Edge serviced today. The service provided by Mark Buik was outstanding - he thoroughly explained all the service that my Edge required, plus he ensured me that the work would be completed in short order and in a professional manner. Mark's pleasant personality made me feel very comfortable and gave me confidence that the required work would in fact be finished to my complete satisfaction. In summary, completely happy with my visit to Jim Keay's service department, mainly due to the professional presentation by Mark Buik!!!!! More

This is the 6th Ford product purchased at Jim Keay Ford All told, this is the sixth vehicle purchased at Jim Keay Ford by my immediate family. This time when I went to look for a new vehicle I zeroed in to All told, this is the sixth vehicle purchased at Jim Keay Ford by my immediate family. This time when I went to look for a new vehicle I zeroed in to Jim Keay Ford because of the satisifing experiences myself and my immediate family have had in the past. Mr Rod McLeod, was a big determining factor in my decision. He went above and beyond to satisfy my needs. He is a very patient salesperson ensuring every aspect of purchasing or leasing a vehicle is made perfectly clear. He showed me vehicles that specifically met my requirements. As a past Ford Escape owner I was convinced I wanted another Escape. I did not realize however, just how much the Escape has changed during the last few years. I got a huge awakening when I drove the new improved model, good performance, excellent details in body and engine. My personal thanks to Mr Rod McLeod for making this experience one that won't soon be forgotten. As a matter of fact everyone at Jim Keay Ford treated me respectfully and portrayed the air of consummate professionals. Very good business interaction and customer service. Definitely keeps the hassle of obtaining a new car to a minimum. Thank- you Mr Rod McLeod, and all the staff of Jim Keay Ford. W.J. (Bill) Montague More

Ask for Carproof - misleading - BUYER BEWARE Sarah was very friendly and I don't blame her for my experience, but demo is listed with 15km on the website. Actually had 19 000kms - redflag #1. Tes Sarah was very friendly and I don't blame her for my experience, but demo is listed with 15km on the website. Actually had 19 000kms - redflag #1. Test drove car, battery was dead...strange...red flag #2 Then begin to negotiate on price - only to be told in the very late stages that the car has had a $6000 accident. Red flag #3 Left me with a very bad taste - I walked away. Moral of the story - don't trust the kms. listed on the website and ask for a Carproof first. Buyer beware.... More

Great experience I just purchased my first car through Kurtis, and must say the experience was great! He knows what he is talking about, he is polite, and he is not a I just purchased my first car through Kurtis, and must say the experience was great! He knows what he is talking about, he is polite, and he is not a pushy sales person which is rare to find. He got me a great deal, saved me money and recommended for Ford to buy my Fathers truck and toss it to the junk yard. Saved me about $400.00. Thank you so much Kurtis for the great experience, keep it up! Stacey More

Superior customer service A year ago we purchased a used F-150 and we received excellent service from Kurtis. We wanted to trade it in and went back to Kurtis, again an excelle A year ago we purchased a used F-150 and we received excellent service from Kurtis. We wanted to trade it in and went back to Kurtis, again an excellent service. He was available, proposed interesting options, all this lead to a lease of a new F-150. More