Janex Auto Sales

Easy, Pleasant Purchasing Experience I purchased a 2016 VW Tiguan from Janex in late 2019. Jan made the process extremely easy. He stayed after hours to allow us to test drive the vehic I purchased a 2016 VW Tiguan from Janex in late 2019. Jan made the process extremely easy. He stayed after hours to allow us to test drive the vehicle and to negotiate the sale - the amount he paid for my trade in was very fair. He promised to have the vehicle cleaned and the safety inspection completed by the following Saturday and delivered on time. When I arrived to pick up the car, I was pleased to discover that an oil change had been done and new brakes installed as part of the safety inspection (approximate value of $1,000 at no extra charge to me). Jan contacted Hunt Club VW to confirm the factory warranty that remained on the vehicle and also let me know it had been serviced regularly at Myers VW (which I confirmed). I am very pleased with this vehicle and the service I received at Janex. Ironically enough, I purchased my previous vehicle from a certified Toyota dealership eight years earlier, thinking that purchasing from a Toyota dealership would somehow provide additional guarantee on the shape of the car I was buying. That was a mistake. The sales person was misleading on several counts and talked down to me because I am female. Even though the vehicle never had major issues, I was unsatisfied with it because the heat shield was defective and this issue was not addressed at the time of sale, even though I'd pointed it out. I highly recommend Janex and will be back when it is time for another vehicle. More

Do not buy a car from this dealer ...they have a warrant called peopleschice avoid at all costs it's a ripoff I took it from them it i made a claimed they refuse it stay away from janex please called peopleschice avoid at all costs it's a ripoff I took it from them it i made a claimed they refuse it stay away from janex please More

Worst Customer Service Possible Save yourself some time, money and dignity and shop somewhere else. Bought a car for my brother and paid the asking price for Winter tires. Other than Save yourself some time, money and dignity and shop somewhere else. Bought a car for my brother and paid the asking price for Winter tires. Other than that they installed the cheapest quality winter tires (Kaspen Tires), according to them they lost the all season tires which were installed on the car. Kept making different excuses and promises for few days and then straight forward denial and then stopped responding at all. Worst customer service experience witnessed so far in Canada. More

My 5th car from Janex I just purchased my fifth car from Janex. Not sure what people are complaining about but I've always had an awesome experience with them. From the beg I just purchased my fifth car from Janex. Not sure what people are complaining about but I've always had an awesome experience with them. From the beginning, I am told if there is anything wrong with the car and was always pointed to the cars that are in exceptional condition. You people need to understand that these are used cars, not new. It is possible to have issues with them. If you want a problem-free car, just buy a new one. After all, it is your fault choosing the cheap-xxx car, not the dealer's fault. As with everything, you get what you paid for. In conclusion, I research the car, talk to the dealer about the condition of the vehicle and I buy the right vehicle. My new car is 2016 Lexus NX and over the last 15 years, I bought Audi A8, Audi A6 Allroad, Jetta TDI, Lexus IS250 from them. More

Great place to shop for a used vehicle. Even though we did not purchase a vehicle at Janex, we had a great experience with our sales person George Hindeile. We will be back again. Even though we did not purchase a vehicle at Janex, we had a great experience with our sales person George Hindeile. We will be back again. More

Great experience Got a fantastic Mazda2 at a great price, very helpful sales and service staff, the owner also is very nice. He went through the vehicles history with Got a fantastic Mazda2 at a great price, very helpful sales and service staff, the owner also is very nice. He went through the vehicles history with me. I will return to this dealer for sure. Mike W More

BUYERS BEWARE AVOID AT ALL COST They promise you the world, and imply that they go above the industry standard....far from the truth. After I put my initial d AVOID AT ALL COST They promise you the world, and imply that they go above the industry standard....far from the truth. After I put my initial deposit, we had set a delivery date to coincide with the sale of my vehicle. Come delivery day, the car was not prepared, and they blamed me for asking them to fix a dent. They knew about this dent the time I had given the deposit, yet there was no follow up on their part. Come delivery day, I had asked them for the inspection report (they claim 200 point inspection), and what was done to the car for safety. They did not have it, but had a total as to what was done. I asked them to send me a copy of the report, and nothing has been sent yet even after following up with an employee. When doing the walk around on the vehicle, the headlight was out. This should have been done in the "inspection and safety". I had to bring it to their garage to have it replaced. The dent they had "fixed" looks worse than before, with inconsistent paint. The "detail" of the vehicle was brutal, and left dirty rag marks all over the dash. Within a month the flange in the exhaust came off already. I tried to call them twice, they answered and hung up without even speaking. The car claims to have no accidents, but I'm having my doubts at this point. This is the worst service you can get in Ottawa. They're out to rob you of your time and money. UPDATE Car was serviced by a reliable professional mechanic. The car didn't have the oil changed, was low on coolant, and low on power steering. In addition to this, the car was involved in an accident, opposite as to what was advertised by Janex. Had they done a "200 point inspection" they would have known. DO NOT BUY A VECHICLE FROM JANEX. More

Good service - Pleasant staff I bought a 2016 BMW X3 from the dealership. This is the first time purchasing a higher end vehicle from a small dealership. With a few hiccups along t I bought a 2016 BMW X3 from the dealership. This is the first time purchasing a higher end vehicle from a small dealership. With a few hiccups along the way, all the issues were resolved and dealt with. I dealt with Jan the co-owner of the dealership and Paul the initial sales person who ended up going away on vacation after the first visit. I drove 2 vehicles on two different dates. Very happy with the purchase. More

Customer commitment was my experience We purchased a Subaru from Janex recently and were pleasantly surprised by the professionalism, honesty and customer commitment Janex provided. In fac We purchased a Subaru from Janex recently and were pleasantly surprised by the professionalism, honesty and customer commitment Janex provided. In fact, our business with Janex far exceed my experience with new car dealers, Bravo Janex! More

Stay away , my worst experience ever. After 47 days of purchasing my vehicle still waiting to fix things they were supposed to do it before the delivery. , my worst experience ever. After 47 days of purchasing my vehicle still waiting to fix things they were supposed to do it before the delivery. More