Jaguar Land Rover Metro West

Metro West Dealer Feedback.I must confess I have had a Metro West Dealer Feedback. I must confess I have had a very terrible experience with the dealer. They are not at all proactive and has been a terr Metro West Dealer Feedback. I must confess I have had a very terrible experience with the dealer. They are not at all proactive and has been a terrible experience. Havent even refunded the deposit amount as it was a zero down payment. The customer has to call to enquire about the refund when they should have come forward and provided information. At the time of delivery the car software is not connected and updated to the server, so cannot download the app and use its features. have asked me to revisit the showroom. Shouldnt it be their duty to go to customer and resolve it? Also when the car is being delivered they say to come and collect the keychain the next week. Isnt it their duty to have it arranged at the time of delivery? Terrible customer experience. Atleast would have lost 3 clients who were planning to purchase the vehicle. More

We visited twice, they are not letting you to test drive until you sit for pricing, what a waste of time. When we drove the vehicle it was so disgusting, smoking smell and ash everywhere (I am so allergic t until you sit for pricing, what a waste of time. When we drove the vehicle it was so disgusting, smoking smell and ash everywhere (I am so allergic to smoking). They dont help in giving you choices and let you feel like are going to steal the car when you ask for a drive test. More

Chadi was great to work with. He helped me out and answered all my questions and helped me get into the right vehicle in the right price. answered all my questions and helped me get into the right vehicle in the right price. More

Great Experience I have leased two Range Rovers from this dealership, dealing with Idris and Craig. They were responsive, pro-active and the experience was professiona I have leased two Range Rovers from this dealership, dealing with Idris and Craig. They were responsive, pro-active and the experience was professional, customer-oriented and seamless. I recommend them without hesitation. More

Tried Giving Us a Damaged Product, Terrible Service CON ARTISTS, BEWARE AND PLEASE STAY AWAY. Being a return customer a family member expected exceptional customer service. They tried delivering a dama CON ARTISTS, BEWARE AND PLEASE STAY AWAY. Being a return customer a family member expected exceptional customer service. They tried delivering a damaged vehicle at night so we would not see. The most disappointing was that not only was Craig involved but as were other sales members on the floor insisting they would save us time by not allowing us to inspect the vehicle inside. Now the damages were not minor they were very visible and significant. More

Fantastic service at Land Rover Metro West Dennis helped us out with an amazing deal on a Range Rover Sport. The process was quick and hassle free, loved the team at Land Rover Metro West. I wo Dennis helped us out with an amazing deal on a Range Rover Sport. The process was quick and hassle free, loved the team at Land Rover Metro West. I would highly recommend this dealer to others. More

GREAT EXPERIENCE DOMENIC BERTUCCI IS A VERY FRIENDLY, PROFESSIONAL AND KNOWLEDGEABLE . HE MADE ME FEEL VERY COMFORTABLE ON PURCHASING MY FIRST RANGE ROVER SPORT . DOMENIC BERTUCCI IS A VERY FRIENDLY, PROFESSIONAL AND KNOWLEDGEABLE . HE MADE ME FEEL VERY COMFORTABLE ON PURCHASING MY FIRST RANGE ROVER SPORT . SO COMFORTABLE THAT I PURCHASED MY SECOND RANGE ROVER SPORT AND WOULD HIGHLY RECOMMEND MY FRIENDS TO DOMENIC. More

Treating you like family! As everyone is aware there are many dealerships to choose from and the competition is fierce but I can tell you that if you are interested in a new Ja As everyone is aware there are many dealerships to choose from and the competition is fierce but I can tell you that if you are interested in a new Jaguar or Range rover product you need to visit Metro West before you make a decision and specifically ask for Domenic Bertucci. One of the most important aspects to a purchase especially a large one is the respect, honesty and overall experience you receive! My families experience with Domenic has been very positive; he treats you like family! making sure he looks after you and does everything he can to make it an enjoyable experience. We had a minor hiccup when we originally had our Fpace S and he was quick to resolve it and follow up. We have a much closer dealership to our house but we service and go see Domenic any chance we can. Thanks and looking forward to our next purchase! John More

Worst experience ever....Don't service your car here. My Range Rover Evoke locked down on Friday evening with the error parking brakes failed (It is a 2019 model, got it 2 months back). The Road side assi My Range Rover Evoke locked down on Friday evening with the error parking brakes failed (It is a 2019 model, got it 2 months back). The Road side assistance helped me in in getting the car towed to the nearest Service Center(Jaguar Land Rover Metro West). I did not receive any call until Monday afternoon. The Service Manager said they dont know what the issue is and will call back by today evening or tomorrow. Didn't receive any call. I called them on Tuesday evening and left a voice mail as no one picked up the phone. called them on Wednesday as well and no one picked up in the service department. So call the reception and had to escalate the issue to a Manager and he arranged a call back. The service team called after an hour saying the Service Manager who was working on my car is in training so he will call you back on Thursday and also confirmed that they still dont know what is the issue with the vehicle. No one bothered to ask or offer another car until the issue is fixed. On Thursday I got a call from my My dealer who spoke to the service manager at metro west and he was informed there was no issue with the vehicle. Then the question comes if there was no issue why did vehicle stopped working on Friday and why it was not returned on Monday if there was no issue identified. More

Great experience to buy 2019 F Pace I dealt with Anna and Idris Malik who made sure I get a super VIP service. I bought the Jaguar in November, 2019 and I love it. This is my third Jagua I dealt with Anna and Idris Malik who made sure I get a super VIP service. I bought the Jaguar in November, 2019 and I love it. This is my third Jaguar and first SUV. I also got a good offer for trading my 2009 MDX. I highly recommend this dealership to buy Jaguar, Range Rover, Land Rover and Volvo’s. More