Jaguar Land Rover Edmonton

An electrical fault light came on on my dashboard. I phoned to book a service appointment. They told me I didn't have to worry. It is probably the battery. I can drive for another three weeks until th I phoned to book a service appointment. They told me I didn't have to worry. It is probably the battery. I can drive for another three weeks until they can assist me. Two hours later, I got a gearbox failure light, and the car shut off and came to a stop in the middle of rush hour traffic. I got it towed to the dealership. They did not have a courtesy vehicle and arranged a rental for me from Hertz. They got me the cheapest car on the lot even though my vehicle cost me more than $100k. During the following three weeks, no one ever phoned me to update me on the status of my vehicle. I had to phone repeatedly and often couldn't even reach my service advisor and he would not return my calls. My rental car battery died, and I had to get it towed. I ended up buying a Fort truck out of frustration and need of a reliable vehicle. I will never buy a Land Rover in this country again. The dealership is destroying an iconic brand. More

Sales team at jaguar was excellent. we purchased a f-pace svr . would highly recommend this dealership we purchased a f-pace svr . would highly recommend this dealership More

I am very happy with my new Range Rover the staff was very friendly, no rush no pressure it was a great experience and I would definitely recommend this dealership very friendly, no rush no pressure it was a great experience and I would definitely recommend this dealership More

Just purchased a used Audi with 45k and they put cheap brakes and rotors on and immediately the car screeches when coming to a stop. I left numerous calls over the past month with no follow ups until yest brakes and rotors on and immediately the car screeches when coming to a stop. I left numerous calls over the past month with no follow ups until yesterday and today when they mentioned they are not taking care of the problem and that they could buy it back (at a reduced price) and find me another vehicle on their lot! LOL More

In May 2019 I leased a 2019 Landrover Discovery Sport from Jaguar Landrover Edmonton. Several issues occurred with the management of the lease and the transition did not occur with ease. I was charged a from Jaguar Landrover Edmonton. Several issues occurred with the management of the lease and the transition did not occur with ease. I was charged a few thousand dollars more than the accepted offer but the dealership was reluctant to take responsibility or explain the difference. I was excited about driving the vehicle so I let these things go. Unfortunately in June 2019 I started having issues with the vehicle so I instead travelled to Jaguar Landrover Calgary to rectify my issues there to hopefully gain a different experience. Some issues were resolved (bearings, water pump) after extensive persistence on my part but there was a reoccurring issue with the transmission. I took the vehicle in 5 times and nothing was resolved. I involved Jaguar Landrover North America on three separate occasions for assistance when the vehicle got worse, and other events occurred. The vehicle became less reliable to drive and on July 29, 2020 I experienced severe jerking, struggles to change gears, mis-shifting, and slipping of the gears. It was of great concern. The vehicle was towed back to Jaguar Landrover Edmonton and I was told there was “nothing wrong with the vehicle” by the General Manager. Another manager told me “that is how discovery sports drive.” I know others that drive discovery sports and they have had zero issues. @Landrover North America told me “the vehicle was repaired” but all that was done is the factory settings were reset. They didn’t look at the transmission nor did a Foreman drive the vehicle. I was told by others outside the dealership and the manufacturer that it was a transmission problem. I wonder, do they want to duplicate the issue? I asked for a new vehicle because of all the issues but instead Jaguar Landrover Edmonton and Jaguar Landrover North America threatened to tell the bank I abandoned the vehicle if I did not pick it up. The General Manager in Edmonton told me “I am not losing money on that vehicle. It is a bad investment.” Yet they leased me the vehicle. The vehicle had been previously purchased by another and returned with 400km. My lawyer sent a demand letter to Jaguar Landrover Edmonton and Landrover North America to try and find a resolution but they ignored the Letter. They just kept passing blame onto each other. Lawyers told me it could cost me thousands of dollars to make them accountable but my lease would be close to done before that likely happened. @Alberta Motor Vehicle Industry Council (AMVIC) could not help me due to a “gap in the legislation.” I have not driven the vehicle since the incident occurred in July 2020 but I am still making full payments. It has been in my garage since it was towed back from Edmonton but it was returned with a broken mirror. After reviewing my options, I decided to reach out to the VP at Go Auto Luxury Platform who owns the Edmonton and Calgary dealerships to try find a Win Win solution. After several emails and a telephone conversation he agreed in several emails to lease me a new vehicle for list price and no penalty for returning my other vehicle. He sent me all the details and price of the car. I confirmed there were no other amounts I would need to pay. I travelled to Edmonton from Red Deer to test drive the vehicle to ensure it was what they say it was. When I agreed to the vehicle the price of the vehicle showed up approximately $5, 500 more than list price. If I didn’t notice it then they would have gotten away with charging me more again. The VP at Go Auto later told me it was the “short fall” in my current lease, which is a penalty. I offered to meet him halfway and pay half of the penalty (short fall) but he will not negotiate further and unless I pay the penalty, have larger lease payments, and sign a new lease for another 42 months, I am stuck with a vehicle that looks pretty in my garage. I am told it still has too much left on the lease to do anything about it. Landrover North America stopped corresponding with me and do not take responsibility for the vehicle and Jaguar Landrover Edmonton and GoAuto have also not returned my emails. I feel unsafe driving the vehicle and I certainly will not place my grandbaby in the vehicle and take the chance of something happening. I am hoping they will honour their agreements. In advocating for myself in the past five months I have been gaslighted, lied to, threatened, and now ignored. I am a social worker and now I only hope I can advocate for others so this does not happen to them. More

Purchase of a new Jaguar F-Pace We have ordered new vehicles for many years, with various dealerships, and the overall experience here was the best one yet. Ordering and purchasing a We have ordered new vehicles for many years, with various dealerships, and the overall experience here was the best one yet. Ordering and purchasing a new F-Pace through Jaguar Edmonton was easy and enjoyable. Everyone was a pleasure to deal with, and was always available to answer any questions or concerns. The atmosphere at the dealership is relaxed, yet professional, and we were always treated with respect. We would highly recommend them. Thanks very much, love the new F-Pace! More

Nic and Tanner are your best bet at Jaguar Edmonton You just simply Cant get any better customer service than I did at Jaguar of Edmonton, Both Nic and Tanner did everything they could to help me with m You just simply Cant get any better customer service than I did at Jaguar of Edmonton, Both Nic and Tanner did everything they could to help me with my purchase. They Helped and Hustled and Catered to my needs with a purchase of a used Car at their dealership.I have been to other Dealers but these two impressed the xxxx out of me. Thanks so much Nic and Tanner.... Well Done Gents... More