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Island Ford Superstore

Duncan, BC

4.7
1,151 Reviews
Island Ford Superstore is your centrally located Vancouver Island Ford Dealer. Our 22,000 square foot state of the art location in Duncan, BC has recently changed its name to Island Ford from Flagship Ford. We are situated approximately 30 minutes north of Victoria, BC and only 30 minutes south of Nanaimo, in the Cowichan valley. Looking for a Ford Dealer in Parksville, Courtney, Comox or the Campbell River area? Give us a call or come down and visit us, we know the trip will be worth your while.
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6456 Norcross Rd

Duncan, BC

V9L 6C5

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Showing 1,151 reviews

December 17, 2015

Negative, very stressful, pretend to care Took my car hoping to trade it in for something better. I was offered a small amount for my trade in but instead offered me some discounts but in the More

by Mistie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Chris Tarala, Derren Jesson
Dec 17, 2015 -

Island Ford Superstore responded

Hi Mistie, We very sorry you felt like you've had a negative experience with our dealership and staff. If you could please give me a call directly at 250-748-5555 I would like to better understand what we could have done better help you or if there's anything we can do know to assist you. Regards, Justin Pambrun General Manager

December 16, 2015

Excellent Experience Just picked up my Ford Edge - treated very well at Island Ford - no pressure sales and very informed salesperson - will go back for future purchase. More

by fordgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Tarala
December 16, 2015

Excellent costomer service I've dealt with the dealership for about 10 years generally dealing in lease vehicles and have had very good success. My leasing representative has be More

by DH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Susie Irvine
December 16, 2015

A very good salesman!! So ya, Matt is very good at what he does. I went in to have a faulty wiper blade replaced on our 2014 Edge and long story short we now have a 2015 F-1 More

by steve.lawson.777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan Spicer, Chris Tarala, Matthew McIntosh, Isabelle Beauchamp
December 16, 2015

I love my new car!! Kyle Martin went above and beyond in helping me make this happen. From emailing the applications, keeping in contact through text, email and telephone More

by Victoria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2015

great service friendly people This is the 6th vehicle I have purchased through this dealer and the great service and advice is what keeps me coming back. This time I delt with Sand More

by Scott henning
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Janette Pauling
December 14, 2015

Great customer service We have purchased 2 trucks from Matt. The dealership has great customer service and have been very accommodating going above and beyond. Would reco More

by Kim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
December 13, 2015

Great support Bought my 2013 Ford F-150 here and it has been great. Few little issues I was wondering about. they got on it right away and have been very helpful More

by LucasCC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
December 12, 2015

Amazing Sales lady When we were looking for a new truck, Sandra took control, showed us the inventory and explained each truck to us. Island Ford did not have a King Ran More

by Grant Proudlove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Janette Pauling
December 11, 2015

Dave's earned my loyalty! Having dealt with Dave for many years, it's clear that his integrity stands out as the enduring quality that has resulted in a lifetime worth of loyal More

by AK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Susie Irvine
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