
Island Ford Superstore
Duncan, BC
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Comfortable and friendly service Ryan provenchal was not the typical "pushy car salesman" , he strives to meet customer needs and respects what you require. He listened to my concerns Ryan provenchal was not the typical "pushy car salesman" , he strives to meet customer needs and respects what you require. He listened to my concerns and was instrumental in making sure my purchase was within my price point. He was very informative with all the new features of my newly purchased vehicle. This is my 3rd Ford Escape that I have purchased at the Duncan location. I love the comfortable and friendly service of all the staff and would surely recommend them. More

3 trucks later and still happy with the service Sandra sold me my first truck F-150 2008, my second truck F-150 2013 and now the F-350 2015 in 2016, WOW, just looking for the best buy when looking i Sandra sold me my first truck F-150 2008, my second truck F-150 2013 and now the F-350 2015 in 2016, WOW, just looking for the best buy when looking in 2008 and Sandra was new and it was a breath of fresh air to deal with her, being new she was honest in her answers which ment a lot to me at the time, and it was a pleasure to deal with her. In 2013, again I delt with Sandra as I felt comfortable working with her, she found what I was looking for and was able to sit me into the seat for the ride I was looking for! 2015, I was called by another sales person about coming onto the site and getting a price for a trade in and I mentioned that I had dealings with Sandra before and would like to continue, he said no problem, I will let her know! Jordon? Jason? I thought to myself again wow! the ford crew are working as a team to make sure my intrest and my wants come first, Thanks Ford and thanks Sandra. 25 words are not enough to sum up what Sandra and the Ford crew have done when it comes to the purcase of my trucks from your site in Duncan More
Ford Flex repair The staff here go above and beyond for their customers. I had a repair issue with my Ford Flex which was dealt with promptly, efficiently by all staff The staff here go above and beyond for their customers. I had a repair issue with my Ford Flex which was dealt with promptly, efficiently by all staff members concerned. I highly recommend this dealership for both sales and aftercare. More

The first truck was the best truck We explained our wants and wishes to Sandra and gave a budget range. The first truck she showed us met every requirement and then some. After many hou We explained our wants and wishes to Sandra and gave a budget range. The first truck she showed us met every requirement and then some. After many hours at other dealers what a pleasure it was to be listened to! More

Ford is more than tough From the moment we walked through the doors, we were comfortable and well taken care of! In fact our salesman came in on a day he wasn't expected to b From the moment we walked through the doors, we were comfortable and well taken care of! In fact our salesman came in on a day he wasn't expected to be in; while he was on his way in, another kind gentleman took care of us while he rushed to the dealership. Thank you guy's! We have a family of 6, 2 of which are 2 year's old and 6 months old. Everyone was very patient and even helped us entertain both of them. On top of all of this, Ivan LISTENED and made our wishes happen! My only regret is not going there sooner! Thank you again! More

excellent great friendly service... had the vehicle i was looking for and even held it for me until i could come and look at it before someone else bought it... great friendly service... had the vehicle i was looking for and even held it for me until i could come and look at it before someone else bought it.... thanks again More
doesn't honour lifetime oilchange So I drive 35 minutes for an oil change. I have coupons from when I bought my vehicle that say for the life of my vehicle I can have an oil change for So I drive 35 minutes for an oil change. I have coupons from when I bought my vehicle that say for the life of my vehicle I can have an oil change for around $30.00. I show up and show my coupon to the fellow at the desk... "No longer valid sir"..." We no longer accept Oil Change coupons from Ken Evans Dealership." Stunned and amazed!!! The last time I went there no one told me that my coupons would no longer be accepted (they honoured it last change no problem). I get calls from Jordan the sales guy a couple of times over the past few months wanting me to trade in and upgrade my vehicle... do they think to tell me that my coupons are no longer valid? No. Now this is not the first time that these folks have let me down... It started about the third time I went in for an oil change.... They'd moved from their original place of business and didn't say a word to me... I let them know that I went to the old place to get an oil change... there wasn't a note saying we've moved to such and such a place in town... I had to track them down.... I get into the dealership finally and mention this to a staff member and they don't even apologize... I track down the service manager at that time and she tries turning the tables on me basically saying it's my own fault for not calling in the first place... no apology. So today i traveled 35 minutes there and 35 minutes back to my place... no oil change... no satisfaction... no apology... Definitely not impressed, never was, and never will be. Really a shame because I was treated well by the Ken Evans team. I definitely do not recommend this Ford Dealership. And you know I will never be back. More
Outstanding , Friendly, Fast service. The staff had great team work! I got the best deal as well as exactly what I was looking for! I highly recommend this dealer , Friendly, Fast service. The staff had great team work! I got the best deal as well as exactly what I was looking for! I highly recommend this dealership and I will return to Island Ford for any future vehicles. I felt like I won the lotto with the excellent interest rate I walked away with! I am above and beyond happy! Thank you Island Ford and your wonderful team!!!!! More

2015 F150 fx4 Great truck, great staff! They bent over backwards to make it happen. Bryan even threw in a beer fridge! Shoutout to ivan and chris the best salesman Great truck, great staff! They bent over backwards to make it happen. Bryan even threw in a beer fridge! Shoutout to ivan and chris the best salesman and financial guy in the game. I would recommend stopping by Island Ford and seeing ivan and bryan for a great deal on a great vehicle! More
Ivan helped me out in a really bad situation My credit was absolutely terrible and Ivan and Island ford helped me out. Ivan showed so much heart and compassion, and made the sales experience grea My credit was absolutely terrible and Ivan and Island ford helped me out. Ivan showed so much heart and compassion, and made the sales experience great. Had some trouble with finance but it was minimal in comparison to my experience with Ivan. got me into a 2010 Ford Escape and I have never been happier! More