Island Ford Superstore

Frendly staff, convenient, but very poor service experience My truck had spongy breaks since one of the rear cylinders had failed a few months back. I had done the rear breaks myself, including both cylinders, My truck had spongy breaks since one of the rear cylinders had failed a few months back. I had done the rear breaks myself, including both cylinders, but since the system had been drained of fluid it needed to be power bled to remove all the air pockets. I couldn't do this myself so brought it to Island Ford. I explained the problem, and said I suspected they only needed to be bled. It took them 3 hours, and cost me $350... for a bleed job. Rather than just bleed the breaks and maybe test the cylinder and be done in an hour, they decided to dismantle and inspect the rear drums so that they could tell me there was rust... a 14 year old truck has rust, real revelation. What's more, they didn't even bleed them right. I know this because my front left bleeder nut was rounded off and seized when I brought the truck to them. I checked it after they "thoroughly bled the system" to find the nut still there and still seized... so they charged me $350 to 3/4 bleed the system. Pros: Quick Lane service is very convenient, staff is friendly Cons: Everything I just mentioned Island Ford, I am very unsatisfied More

Dealership has a great sales flow and support mechanism From start to finish there was a supportive and constructive flow which showed a 'well organized machine' in place. A great comfort to know for when i From start to finish there was a supportive and constructive flow which showed a 'well organized machine' in place. A great comfort to know for when it comes time for service work and further sales. Staff were professional, courteous and seemed to have that family style care so often overlooked in the sales/service industry. Jordan did a great job in guiding me through the purchase process, fitting me with a 2010 Ford F150 that suited my purposes perfectly I would not hesitate to recommend Island Ford to any of my friends or family for any vehicle purchase More

Great experience buying a new car We just bought a 2016 Ford Explorer from Ryan and I would encourage anyone interested in buying a vehicle to go see Ryan. He and the rest of the team We just bought a 2016 Ford Explorer from Ryan and I would encourage anyone interested in buying a vehicle to go see Ryan. He and the rest of the team were totally awesome! More

Awesome Kyle our salesmen and Matt in finance went over and beyond to get into our fusion. We love the car. It's all we wanted. Chris thank you and Brian as w Kyle our salesmen and Matt in finance went over and beyond to get into our fusion. We love the car. It's all we wanted. Chris thank you and Brian as well. More

Overwhelming gratitude at the hard work they did for us! They have really shown their hard work and that the right the customer service representation makes the world of difference to us. GUYS you Totally RO They have really shown their hard work and that the right the customer service representation makes the world of difference to us. GUYS you Totally ROCK this. More

4th vehicle from this great place Great experience as always. Helpful, amazing staff in every department all the time. Always leave with a smile on our faces. Send everyone we know Great experience as always. Helpful, amazing staff in every department all the time. Always leave with a smile on our faces. Send everyone we know that is looking for a vehicle here. Always tell everyone how great the staff here is because we truly mean it. Ken and Bonnie Ball More

Mario Andretti's pit crew ! I recently started to have some issues with my 2004 150 . It had been a great truck but it was time to move on. I took one lap of the lot with Dave an I recently started to have some issues with my 2004 150 . It had been a great truck but it was time to move on. I took one lap of the lot with Dave and said " I'll take that one " I didn't even ask the price . I know that Dave was going to beat up management for me so I just let him do his job ! I came back to the dealership a day later . Edie had the paperwork ready to go . Signed plated and out the door in 45 mins ! Mario Andretti's pit crew never moved that fast ! Great product , great people ! I can't even tell you how great it is to deal with Dave . Just go find out for yourself ! More

Outstanding! My second truck that I bought from Dave Faithfull. Better truck with the same great help. I would recommend this place to all my friends. My second truck that I bought from Dave Faithfull. Better truck with the same great help. I would recommend this place to all my friends. More

Island Ford Just acquired a 2016 F150 for my wife (to replace the 2011 F150 that she had been driving) and the experience was phenomenal from start to finish. No Just acquired a 2016 F150 for my wife (to replace the 2011 F150 that she had been driving) and the experience was phenomenal from start to finish. Not saying it because of the pizza either! More

Easy going & pleasurable experience Thank you Kyle for being so patient and not pushing us into a vehicle we didn't want. You had great patience and you were generous with your time. I Thank you Kyle for being so patient and not pushing us into a vehicle we didn't want. You had great patience and you were generous with your time. I especially appreciated that you didn't hound us, as we have experienced. I love our new to us Ford Escape and will see you in a week for fuel fill! Lisa Horvath More