Island Ford Superstore

The best Dealership on the Vancouver Island After finally getting our VW settlement we made our way to Island Ford and from the very beginning were met with warm smiles. Sandra Jurcic listened t After finally getting our VW settlement we made our way to Island Ford and from the very beginning were met with warm smiles. Sandra Jurcic listened to our wish list and showed us a car we had not even heard of. It was the perfect car for us in every way and they made it work for our settlement amount. They went above and beyond to get us into the right car and made what was a stressful situation a breeze. More

David Faithfull...One of a Kind I was very impressed with David Faithfull’s commitment and enthusiasm with assisting my son to purchase his new F150 truck from Island Ford. Purchasin I was very impressed with David Faithfull’s commitment and enthusiasm with assisting my son to purchase his new F150 truck from Island Ford. Purchasing a new vehicle is a life changing decision and David invested the time to understand what my son was actually looking for in a vehicle. It was a fun experience as it was very apparent that they are both car buffs. David went above and beyond taking care of our family and you don’t see this type of dedication every day. I highly recommend to my friends, family and co-workers if you are thinking about purchasing a new vehicle, and if you would like to work with a honest sales associate who is down to earth, a natural at what he does and goes the extra mile, then it is certainly worth the trip to Duncan to meet with David Faithfull. More

cant think of a thing they could have done better the right car, at the right price with awesome customer service. From start to finish the service and commitment I got from Ryan was above and beyond the right car, at the right price with awesome customer service. From start to finish the service and commitment I got from Ryan was above and beyond what I've received any other time I've bought a car. More

excellent customer service Our lease for our vehicle was coming to an end, we stopped by the Ford dealership in Duncan to look at trucks we were interested in , we were greeted Our lease for our vehicle was coming to an end, we stopped by the Ford dealership in Duncan to look at trucks we were interested in , we were greeted by Sandra in the parking lot and discussed with her our options , Sandra helped us and showed us trucks we liked and explained in detail about each one. We had plans to only look that day, but we found exactly what we wanted and with Sandra"s help made it possible and that day drove off with our new truck. Thank you to all the staff that processed the loan , and adjusted our insurance . We are very satisfied customers and would recommend Sandra!! . Thanks again More

Great friendly service Very pleased with Island Ford dealership Clean warm environment . Thanks especially to Sandra Jurcic for her great service and friendly manner. Wou Very pleased with Island Ford dealership Clean warm environment . Thanks especially to Sandra Jurcic for her great service and friendly manner. Would recommend to friends. More

I dont even look elsewhere anymore! Owning a couple businesses means i am constantly looking for vehicles for the technicians. I used to spend hours and weeks online looking for deals, u Owning a couple businesses means i am constantly looking for vehicles for the technicians. I used to spend hours and weeks online looking for deals, until someone told me to try their buddy Dave. Dave was upfront and honest about what was realistic and doesn't waste your time with the back and forth crap that most dealerships put you through. He comes with a fair price and I've yet to be disappointed! And now Thanks to Dave and Edie, deals are done in minutes AND.... i don't have to spend hours online or in a sales persons office while they are trying some new "selling skill" they just learned. More

Super fasr service Our company in victoria needed work trucks right away and dave was up for the challenge. Withon 3 days he had found and secured exactly what we wanted Our company in victoria needed work trucks right away and dave was up for the challenge. Withon 3 days he had found and secured exactly what we wanted under budget and in the short time frame he was given. He is very personable and knows is stuff when it comes to ford vehicles. We will be definitly be using him for future leases. He also got us great deals on accessories. More

super dave Our Explorer needed a tailgate motor and we needed it fixed super rush ( 2 boys in baseball , we need the tailgate to open) there was going to be a de Our Explorer needed a tailgate motor and we needed it fixed super rush ( 2 boys in baseball , we need the tailgate to open) there was going to be a delay in getting time to fix it, but Dave came to our rescue. Not only did he sneak it in to get fixed over a couple of days but he also loaned us his own vehicle while ours was getting fixed. Once again Dave went above and beyond for his customers. More

Buying a used F 150 I purchased a used F150 from island ford,Ryan was very helpful, and promt in returning my emails. I would reccomend island ford to others looking for I purchased a used F150 from island ford,Ryan was very helpful, and promt in returning my emails. I would reccomend island ford to others looking for a new vehicle. More

Professional, Courteous, Capable I was not in the marked for a new vehicle, rather a used vehicle, and came in and spoke to Ryan. We checked out multiple pre-owned vehicles, including I was not in the marked for a new vehicle, rather a used vehicle, and came in and spoke to Ryan. We checked out multiple pre-owned vehicles, including one that I liked, and then Ryan and my spouse and I sat down, and spoke numbe,rs. Not only what I would get for a trade-in on my already paid-off 2015 vehicle, but what the used vehicle would cost, and the interest/financing involved. Ryan was very knowledgeable, and quite up-front about pros and cons of purchasing the used vehicle, even going so far as to inquire what the needs of the household were, as well as the needs/wants of the driver(s) in the house. In the end, it was apparent that it was more realistic to purchase a new vehicle, with applicable warranties and better financing. Had we not come to that decision on our own, I am still confident that Ryan would have been more than helpful in assisting us in purchasing the used vehicle. He was on top of things, and wanted to make sure what we got in our purchase was truly what we needed and wanted. After deciding to buy our truck, then it was a sit down with the efficient and effervescent Edie, who was very prompt, and professional, and made sure to explain the full process to us. In the end, the best interest rates were separated by 0.01%, and Edie made sure we got the best one, period. Buying a new vehicle is stressful, but knowing that you are going to get exactly what you wanted, and are given the opportunity to have your say, rather that be forced into a sale you are unsure of, makes a substantial difference. To know that Island Ford's personnel would rather have you getting exactly what you want, rather than something on the lot that 'might' fit your needs and budget sets the bar higher, without a doubt. Ryan and Edie, thank you very much for your time, and your efforts. I will recommend you to whomever is in the market for a new vehicle, because I know that even if they don't buy from you, they will be better informed, and have a better understanding for when they eventually do purchase a vehicle. As well, Deanna & Shayla in Service worked hard to accommodate us in getting our vehicle in to have the protection package completed. They were assisted by Devann, after getting the package completed, in having our vehicle ready for us to pickup after hours. It took extra effort to do so, as my spouse and I are both shift-workers, but the ladies assisted us ably. The only disappointment is, that even after a sizable trade-in, how expensive vehicles seem to becoming nowadays. Otherwise, I could say this experience was perfect. That being said, professionalism includes putting the client first, not the sale. I feel that Island Ford met this challenge head-on, and succeeded. It was a pleasure and privilege to deal with you all, and thank you for the opportunity to work with you.. More