Island Ford Superstore

My first new vehicle! I finally own a new vehicle. Dave, through recommendations from friends, made the entire process enjoyable. Dave made sure I drove off the lot with I finally own a new vehicle. Dave, through recommendations from friends, made the entire process enjoyable. Dave made sure I drove off the lot with exactly what I wanted - much appreciated. Thank you to Edie as well for making the final financial decisions clear, straightforward, and with no pressure. More

Dave Faithfull and Edie Lange I have purchased 4 trucks from Dave over the years. He has always been laid back and let you make your own decisions. He remember what you like and I have purchased 4 trucks from Dave over the years. He has always been laid back and let you make your own decisions. He remember what you like and will do whatever to ensure you get what you are looking for. He is one of the nicest people I have dealt with over the years. I have included Edie as well as she is laid back and will not push extra things you do not need. My last purchase was for work I had texted Dave about a month prior and all the sudden there he was with what I needed and the price was unbeatable. Again Edie had everything ready to go and signed. They are the best Les More

friendly and kind This was our second truck purchase from Sandra, we came back because we trusted her expertise. She made us feel welcome and was very sincere. We appre This was our second truck purchase from Sandra, we came back because we trusted her expertise. She made us feel welcome and was very sincere. We appreciated her efforts and all the work she put into the purchase of our new truck. Thank you Sandra More

Awesome experience Dave worked with me to find 'the right' F150. He is easy to work with and took the stress out of the experience, and worked hard to make sure I was Dave worked with me to find 'the right' F150. He is easy to work with and took the stress out of the experience, and worked hard to make sure I was happy through the entire experience. More

F150 Lariat find and Mr. Dave "Ford" Faithfull I told my wife...yes....brave I know...that she needed a new vehicle. I found a nice 2016 Explorer that I thought she would love. Well, I was wrong... I told my wife...yes....brave I know...that she needed a new vehicle. I found a nice 2016 Explorer that I thought she would love. Well, I was wrong...she said she had turned into a truck girl. I let Dave know ahead of time that we were coming in and he had to deal with Elaine. He did...and with the first truck he showed us. Elaine loved it and we drove it home. Why did it happen so fast? Dave knows his customers .....and should know us after dealing with him for over 27 years. Thank you Dave and all your hard work getting our Lariat, it is a joy to drive !! One piece of advice...when you go and deal with Dave, don't try and keep up with him as he moves around the dealership. You can't. Many thanks Dave from Elaine and I! More

Great dealing with Dave!!! My parents bought a truck off Dave over 7 years ago, so when they heard i was looking for a new truck, they highly recommended Dave. After meeting wit My parents bought a truck off Dave over 7 years ago, so when they heard i was looking for a new truck, they highly recommended Dave. After meeting with David, i was very impressed with how he treated us. He was very genuine, caring and very helpful with what i was looking for. Often times David was more excited than i was. The whole experience of working with Dave was an absolute joy and I recommend him to anyone who is looking for a new or used vehicle. David helped me find my dream truck and i cannot thank him enough! More

Undisclosed problem We had bought our Enclave and was told when we took for a test drive it there was a problem with the air conditioning and would be fixed the next day, We had bought our Enclave and was told when we took for a test drive it there was a problem with the air conditioning and would be fixed the next day, that the computer had to re reset and the air to be recharged. A few days after having it I noticed some green liquid leaking and called I thought it was the radiator. I was told to take it to a repair shop since I was 2 hours away from the dealership for a diagnostic and gave our repair shop Island Ford number to call after it was diagnosed. Turned out the hose was blown in the air conditioner which they had to take the whole front end off to change the hose. Told by our repair shop that he tried calling was put on hold for 20 min at a time and didn't get a call back. We needed our car for a planned trip so it was fixed by our repair shop. The green liquid leaking out I was told by our repair shop that it was a dye that was probably put in to see where the problem was and the dealership got a hold of me saying that our repair shop was taking advantage of the situation. I believe that they knew what the problem was and chose not to fix it. My husband continued to call and let numerous messages with no one calling us back. We feel paying 18000.00 for a car and there ridiculous paper work fee and just being blown off is not right and horrible customer service. Then with there in-store insurance! I paid more not knowing it was a private insurance company with the insurance papers printed on ICBC paper, with ICBC I would have paid at least 50.00 less than what I had paid. At no time I was told the insurance was private, what a scam!! Still waiting for them to pay our repair shop. More

Buying a New Vehicle has to be FUN! Always a great experience with Dave. My friends , my family, my families friends share this experience.Knowing Dave for 20 years ,we would not deal wi Always a great experience with Dave. My friends , my family, my families friends share this experience.Knowing Dave for 20 years ,we would not deal with any other salesperson. The relationship we have made expanded to friends and family. Dave's philosophy is about honoring his people. He demonstrates this in every aspect of the purchasing experience, Sounds crazy after buying a new Expedition Platinum , we will be back! Thanks Dave Faithful. More

Best experience buying my first NEW truck! My 2003 diesel died and needed a new truck to go on a camping trip with my kids. I walked into ford feeling defeated as 1 had only owned my truck for My 2003 diesel died and needed a new truck to go on a camping trip with my kids. I walked into ford feeling defeated as 1 had only owned my truck for a year and was hoping find the best deal in the shortest amout of time. That's when I met Dave. Aside from being a great salesman he genuinely cared about me and what my needs were. I ended up getting a fabulous deal with the employee pricing and discounts added on. The whole experience of buying a truck from Island Ford was like none other and completely exceed all my expectations. I can't thank Dave Faithfull and the staff enough, you literally made my summer!? More

Purchase of a Grand Caravan My husband and I were very impressed with the efficiency of our purchase of the bright red 2015 Dodge Grand Caravan. I found the vehicle on Kajiji; s My husband and I were very impressed with the efficiency of our purchase of the bright red 2015 Dodge Grand Caravan. I found the vehicle on Kajiji; sent an e-mail documenting my interest and received a phone call within 10 minutes of my e-mail being sent. My husband discussed the vehicle with the Sales Manager and we made arrangement to view the van. We were very happy with its immaculate condition and low kilometers and were soon signing a purchase agreement. I would highly recommend this dealership to my friends and family. Excellent Service! More