Island Ford Superstore

Vehicle Buying Experience I want to share my truck buying experience with you all. The buying process was absolutely amazing. The sales staff, especially Amado was so easy a I want to share my truck buying experience with you all. The buying process was absolutely amazing. The sales staff, especially Amado was so easy and patient to deal with. The finance department and sales management staff went out of their way to make us comfortable and ensure a no pressure sale forum. I have to say it was probably the best buying experience I’ve had yet and I’ve probably bought 15-20 vehicles through ford. Do yourself a favour if you’re buying a new vehicle. Go see these guys, you won’t regret it. More

Car purchase I bought a new used vehicle , with Matt as my guide .Having driven old used cars for ever I was a bit intimidated by the whole process , but Matt and I bought a new used vehicle , with Matt as my guide .Having driven old used cars for ever I was a bit intimidated by the whole process , but Matt and the whole team guided me through the whole process with honesty and integrity and without being pushy or making me feel rushed. Matt was quick to respond to emails and texts and answered my questions honestly and accurately . They even stayed late so I could come after my work day ,all the way from Port Alberni ! Now that's service!! I would TOTALLY recommend this dealership and the people working in it to anyone . Oh and btw I LOVE MY NEW VEHICLE and know, having done quite a bit of research , that I got a very fair sale price !!!! More

Not impressed with sales tactics or service quality We bought a used vehicle in two years ago and had purchased the prepaid service package from them. We also bought winter tires shortly thereafter. We We bought a used vehicle in two years ago and had purchased the prepaid service package from them. We also bought winter tires shortly thereafter. We had the winter tires on for half a season (and not very many km because we only drove short distances) and the staff already were trying to sell me new winter tires, telling me I didn't have much tread left on them. I said, "excuse me? I just bought these tires a few months ago from you".... and they immediately backpedalled and awkwardly changed their tune. Those tires were essentially done at the end of one and a half seasons. I would also never purchase the prepaid service package again, as it always seems like a rush-job. I brought the vehicle in for the last service in the fall and was told that a tire rotation and balance was part of the service, but when I went to put my winter tires on I could tell this wasn't done because the tires were corroded on and I couldn't get them off (after only a couple of months). Additionally, when we were trying to buy another small car for our family, we tried to negotiate the price and they wouldn't talk in terms of the full price of the car, just trying to convince us to come up with the payment amount that was in our budget. It felt like they were trying to hide something and they came across as the stereotypical smarmy car salespeople. Never again will I make a purchase from this dealership and I will never recommend them to anyone. I'll probably also never buy a Ford again because the trust just isn't there. More

Amazing service!!! Amazing experience and a special thank you to Amado for all his help, professionalism and going above and beyond. Found everyone at this dealership a Amazing experience and a special thank you to Amado for all his help, professionalism and going above and beyond. Found everyone at this dealership amazing, friendly and all great to deal with. Thank you to all of you and loving my new ride💖 More

Very helpful and welcoming. From the start this was a great experience. Sandra was awesome and couldn't of been more helpful during the whole process. She helped get me exactly w From the start this was a great experience. Sandra was awesome and couldn't of been more helpful during the whole process. She helped get me exactly what I was looking for and was there to support every step. This is my third car with her and won't be my last. Mitzi was also great getting all the paper and financial things done in a timely fashion. The overall experince was good. More

Easy! Dealing with Dave Faithfull was one of the best experiences buying a vehicle I've ever had. From the moment we walked in, to the time we drove off the Dealing with Dave Faithfull was one of the best experiences buying a vehicle I've ever had. From the moment we walked in, to the time we drove off the lot, my wife and I didn't feel one ounce of pressure like we have previously at other dealerahips and salesman. Everything was done on our schedule, and Dave made sure we were comfortable every step of the process. I would definetly recommend Dave and his team at Island Ford to my family and friends. More

Family! Dave Faithful treats every single one of his clients like family! I have bought cars from him many times and will always suggest him for all of my fri Dave Faithful treats every single one of his clients like family! I have bought cars from him many times and will always suggest him for all of my friends, coworkers and family! More

Extremely helpful! Thanks Dave in finding us the right vehicle. You made it so much easier. Very professional and fun! We are now enjoying it! Thanks again! Thanks Dave in finding us the right vehicle. You made it so much easier. Very professional and fun! We are now enjoying it! Thanks again! More

Polite, comprehensive, professional. Even know i knew what i wanted and what i was looking for was in the Island ford inventory, i really valued the time that Amado Rodrigues offered, he Even know i knew what i wanted and what i was looking for was in the Island ford inventory, i really valued the time that Amado Rodrigues offered, he was very well spoken and professional acting and payed attention to detail, i think this young man could use more then just commission from selling cars. I also wanted to add that Mitzi Mogden, thanks again for helping me understand the finances and being open minded about my "opinions' on personal matters, best wish to her and the new baby on the way. Happy Customer:) More

Honest and Animated Service We left Island Ford saying to each other how much we liked Dave and enjoyed working with him. We received staightforward answers to all our questions We left Island Ford saying to each other how much we liked Dave and enjoyed working with him. We received staightforward answers to all our questions and efficient assistance with all aspects of our purchase. Over and above our expectations. Thanks, Dave! More