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Island Ford Superstore

Duncan, BC

4.7
1,151 Reviews
Island Ford Superstore is your centrally located Vancouver Island Ford Dealer. Our 22,000 square foot state of the art location in Duncan, BC has recently changed its name to Island Ford from Flagship Ford. We are situated approximately 30 minutes north of Victoria, BC and only 30 minutes south of Nanaimo, in the Cowichan valley. Looking for a Ford Dealer in Parksville, Courtney, Comox or the Campbell River area? Give us a call or come down and visit us, we know the trip will be worth your while.
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6456 Norcross Rd

Duncan, BC

V9L 6C5

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Showing 1,151 reviews

March 25, 2015

Amazing service from every one Never have i experienced such great staff anywhere. Everyone made us feel so welcomed and really helped us get into our new ford. I recommend anyone i More

by mltbates
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Tarala
March 22, 2015

Great People, Great Dealership I can't say enough about Island Ford. Derren was the BEST and everyone one at the entire dealership were just a pleasure to deal with. You will not More

by Gillian D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Spicer, Edie Lange, Derren Jesson
March 21, 2015

Woohoo a 2015 F150 Kyle, Bernadette and Justin took the abuse I gave out, but we got myself a Black Beauty F150 that spoke spanish when I first meet her, so had to do a More

by Ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bernadette Scudder, Matthew McIntosh
March 20, 2015

Best Car Buying Experience, Ever! If you live on the Vancouver Island and are looking for a new vehicle, taking a trip to Island Ford in Duncan is definitely worth it. My partner an More

by GeekyJules
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jordan Jones, Bernadette Scudder, Chris Tarala
March 19, 2015

Great service from Kyle, Bryan & Edie. I am happy with my 2015 Ford Expedition. The staff and mangemnt at island are very friendly and great people, I would recom More

by Wyasah Crocker
Recommend Dealer
Yes
March 18, 2015

Purchasing an Edge for Mid Island Ink Depot- Local Business Dave and Edie did all the leg work making the buying experience a clean and simple process. Everything came together making it a great experience dea More

by CHRISD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
March 18, 2015

Speechless A bad that that became AMAZING!!!! Thank you to all those that made this wonderful experience and purchase happen! I appreciate all you have done!!! Y More

by rcassorla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matthew McIntosh
March 17, 2015

Overpricing and Up-selling PREVIOUS EXPERIENCE: After 13 years of dealing with 2 Ford dealerships in Manitoba, my experience had been more then positive. A total of 5 person More

by ReallyPO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No Names
Mar 18, 2015 -

Island Ford Superstore responded

Hi ReallyPO, We can understand your frustration of the recent incidences you've had with our dealership. At the end of October the dealership's ownership and management has changed. I can attest that there has been many changes in the last 4 months as the new owner and the General Manager. Most recently we've been reviewing our competitive pricing on services that can be completed at competing service centers as well as streamlining recommended service maintenances intervals. Now this might not mean anything to you, but we do not want to be or be known as the dealership that overprices themselves out of the market just so we can keep servicing our customers long enough until their warranty expires so we can have our facility. Rather, we would to be known our life long customer that get their vehicle serviced right the first time by our Factory Trained Technicians with factory recommended Original Equipment parts at a competitive price with a great service experience. Obviously this was not your experience and if you also felt mislead, we apologize. If there's anything we can do to earn your trust and respect, please let us know as soon as possible. Concerned, Justin Pambrun General Manager 250.748.5555 jpambrun@islandford.ca

March 16, 2015

Friendly knowledgeable service I dealt with Darren in the fall in the purchase of a new f150. Great service and Darren and Island Ford were very accommadating in making the experi More

by bekay96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Derren Jesson
March 15, 2015

Fabulous and Awesome We just wanted to say the experience we had from buying our mustang from Chris was Fantastic. He is a genuine sales person and it shows. There was no More

by Lorri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bernadette Scudder, Chris Tarala, Matthew McIntosh
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