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Island Ford Superstore
Duncan, BC
1,151 Reviews
Island Ford Superstore is your centrally located Vancouver Island Ford Dealer. Our 22,000 square foot state of the art location in Duncan, BC has recently changed its name to Island Ford from Flagship Ford. We are situated approximately 30 minutes north of Victoria, BC and only 30 minutes south of Nanaimo, in the Cowichan valley.
Looking for a Ford Dealer in Parksville, Courtney, Comox or the Campbell River area? Give us a call or come down and visit us, we know the trip will be worth your while.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,151 reviews
March 25, 2015
Amazing service from every one Never have i experienced such great staff anywhere. Everyone made us feel so welcomed and really helped us get into our new ford. I recommend anyone i Never have i experienced such great staff anywhere. Everyone made us feel so welcomed and really helped us get into our new ford. I recommend anyone in the market to go check out Island Ford. They will help you find the perfect vehicle for you. Thank you Island Ford. From our family to yours. :) More
by mltbates
March 22, 2015
Great People, Great Dealership I can't say enough about Island Ford. Derren was the BEST and everyone one at the entire dealership were just a pleasure to deal with. You will not I can't say enough about Island Ford. Derren was the BEST and everyone one at the entire dealership were just a pleasure to deal with. You will not find a more helpful, honest, friendly, fair group of people anywhere. They bent over backwards to make sure I was happy and do what ever they could to make sure I was completely looked after. You'll not only be excited about getting a new vehicle but you walk out of there with just a great feeling about the overall experience. Thank you again to Derren and Dan for all your help and for making this the best day ever! More
by Gillian D
Employees Worked With
Dan Spicer, Edie Lange, Derren Jesson
March 21, 2015
Woohoo a 2015 F150 Kyle, Bernadette and Justin took the abuse I gave out, but we got myself a Black Beauty F150 that spoke spanish when I first meet her, so had to do a Kyle, Bernadette and Justin took the abuse I gave out, but we got myself a Black Beauty F150 that spoke spanish when I first meet her, so had to do a little training. Thanks gal and guys for the experience and the truck. It was a great ride. More
by Ron
Employees Worked With
Other Employees :
Bernadette Scudder, Matthew McIntosh
March 20, 2015
Best Car Buying Experience, Ever! If you live on the Vancouver Island and are looking for a new vehicle, taking a trip to Island Ford in Duncan is definitely worth it. My partner an If you live on the Vancouver Island and are looking for a new vehicle, taking a trip to Island Ford in Duncan is definitely worth it. My partner and I arrived to the lot knowing exactly what it was we wanted: A new Ford Focus. Because the Focus is so popular, the three new ones they had on the lot a week prior were already gone. So, they showed us a 2014 Ford Focus Titanium with low kilometres, all the bells and whistles, and for only a few thousands dollars more than the 2015 low-end model. It was still within out budget. Unlike other dealerships I've visited before, there was no high pressure sales and Chris and Jordan didn't try to pressure us into buying a more expensive vehicle that didn't suit our needs. They respected that we had done our research and knew exactly what we wanted, so they did their best to put us in the vehicle of our choice in the same day. The entire team at Island Superstore worked tirelessly for three and a half hours straight to get the vehicle insured, spent an hour waiting for our payment to clear (electronic communication error), and more. all with a smile on their face. BONUS: Chris and Jordan are huge geeks. So, if you want to spend time talking gaming and technology while being put in a vehicle that suits your needs and your budget, you definitely want to ask for either Jordan or Chris. They'll make the experience extra-enjoyable and fun! More
by GeekyJules
Employees Worked With
Other Employees :
Jordan Jones, Bernadette Scudder, Chris Tarala
March 19, 2015
Great service from Kyle, Bryan & Edie. I am happy with my 2015 Ford Expedition. The staff and mangemnt at island are very friendly and great people, I would recom from Kyle, Bryan & Edie. I am happy with my 2015 Ford Expedition. The staff and mangemnt at island are very friendly and great people, I would recommend island ford to anyone?? More
by Wyasah Crocker
March 18, 2015
Purchasing an Edge for Mid Island Ink Depot- Local Business Dave and Edie did all the leg work making the buying experience a clean and simple process. Everything came together making it a great experience dea Dave and Edie did all the leg work making the buying experience a clean and simple process. Everything came together making it a great experience dealing with Island Ford - Big thanks from all at Mid-Island Ink Depot. More
by CHRISD
March 18, 2015
Speechless A bad that that became AMAZING!!!! Thank you to all those that made this wonderful experience and purchase happen! I appreciate all you have done!!! Y A bad that that became AMAZING!!!! Thank you to all those that made this wonderful experience and purchase happen! I appreciate all you have done!!! Your team and hard work never gives up. ALWAYS ALWAYS looking out for your customers(family). More
by rcassorla
March 17, 2015
Overpricing and Up-selling PREVIOUS EXPERIENCE: After 13 years of dealing with 2 Ford dealerships in Manitoba, my experience had been more then positive. A total of 5 person PREVIOUS EXPERIENCE: After 13 years of dealing with 2 Ford dealerships in Manitoba, my experience had been more then positive. A total of 5 personal vehicles and a multitude of business vehicles afforded me the opportunity to believe that having my vehicles serviced at a Ford dealership would be fair, honest and reasonably priced. As well, the service done would be properly done. CURRENT EXPERIENCE: Following my relocation to the Duncan area (2013), and the need to have my 2009 F150 inspected and serviced, I looked forward to a positive experience at my (new) neighbourhood Ford dealership. A March 2014 service resulted in the recommendation to replace the pressure hose on the power steering unit due to a "leak". Part quoted $180 - Labour $316 = $560 with taxes. Aghast at the price I went to Canadian Tire to get a quote. Part $140 - Labour $120 = approx. $400 with taxes. Canadian Tire ADVISED THAT THE PART WAS MADE BY AND ONLY AVAILABLE FROM ONE MANUFACTURER. Part number provided. An independent parts supplier had the same part, same manufacturer delivered to my residence for $75 - taxes included. This past week while booking a 100,000km service I was advised that all fluids (brake, engine and transmission) would have to be changed, along with spark plugs, tune up and multipoint inspection. Quote provided - $1,500.00. Aghast at the price, I contacted my former Manitoba dealership to get a quote from them for the same service as described. 100,000km service - all fluids, plugs, inspection and tune up - $500. A call to the Victoria Ford dealership provided a quote of $1,000 for the same service with the comment that the "special spark plugs for your vehicle" - installed would be $250 - "which is a significant portion of the cost". Going back to the previously mentioned supplier - the spark plugs (same make and part number) are $100 total. An hour to install with a shop rate of $65 = $190 parts/labour and taxes included. CONCLUSION: The power steering hose was not required since it was determined there was NO LEAK, NO LOSS OF FLUID, NO NEED TO REPAIR. Had I called, been advised, and authorized the repair, I would have been ripped for an unneeded repair bill of $560. Averaging the quotes between my former Manitoba dealership and the Victoria dealership for the 100,000km service - Island Ford is DOUBLE THE PRICE. In addition, after reviewing owners maintenance manual - spark plugs are to be changed at the 144,000km service - NOT 100,000kms. Based on the above evidence, I can only recommend - particularly after your vehicle has exceeded the warranty period/mileage - AVOID TAKING YOUR VEHICLE TO ISLAND FORD. There is no need for you to pay for their new building. More
by ReallyPO
Employees Worked With
No Names
March 16, 2015
Friendly knowledgeable service I dealt with Darren in the fall in the purchase of a new f150. Great service and Darren and Island Ford were very accommadating in making the experi I dealt with Darren in the fall in the purchase of a new f150. Great service and Darren and Island Ford were very accommadating in making the experience quick and painless. Would reccommend Island Ford to anyone interested in purchasing a Ford vehicle. Brian Kennedy More
by bekay96
March 15, 2015
Fabulous and Awesome We just wanted to say the experience we had from buying our mustang from Chris was Fantastic. He is a genuine sales person and it shows. There was no We just wanted to say the experience we had from buying our mustang from Chris was Fantastic. He is a genuine sales person and it shows. There was no being pushed into any thing, he was there more as a friend helping another friend out. All the staff at Island Ford were incredible from the sales manager to the sales person to the finance department. We feel incredibly lucky to have found such a great dealership where we will continue to do business and have no problem recommending friends and family to do the same. thank you so much everyone at Island Ford for all you did to make our purchase of our vehicle and easy and enjoyable experience Lorri and Tim More
by Lorri
Employees Worked With
Other Employees :
Bernadette Scudder, Chris Tarala, Matthew McIntosh
