INFINITI Gallery

I bought what I thought were new winters in 2021 from this dealership. Turns out they were manufactured in 2018. I had numerous issues with my 2022 QX55. Had it in to there numerous times and they co this dealership. Turns out they were manufactured in 2018. I had numerous issues with my 2022 QX55. Had it in to there numerous times and they co fix it. Finally took it to another Infinite dealership and they were able to fix it. Definitely stay away More

DO NOT BUY AN INFINITI AT ROYAL OAK GARBAGE SERVICE GARBAGE VEHICLES WORST CUSTOMER SERVICE I HAVE EVER HAD. I bought my 2022 brand new off the showroom floor. Two months in my paint is flaking off. We GARBAGE VEHICLES WORST CUSTOMER SERVICE I HAVE EVER HAD. I bought my 2022 brand new off the showroom floor. Two months in my paint is flaking off. Went through 3 different service managers but they kept leaving and I would be assigned another. They would not cover the paint flaking off. Fast forward to my next service date. My QX55 says malfunction for shifting, parking, low tire. Turns out it was the battery ITS LESS THAN A YEAR OLD. I am then told they need to replace all fluids it was just in 4 months ago!! $1062.82 is the final bill xxx I go to pick it up and I forgot my wallet but I had Apple Pay so wanted to break up the payment. I was told NO I had to drive all the way back home to get my card as they would not do more than $500. Company policy as it turns out!! The worst customer service ever they even charged me for the battery disposal for a car less than a year old and washer fluid which I did not want. The Labour section was a joke and if they are paying someone $169.00 an hour it should not take 3 hours for oil and filter. More

Should have someone to answer the phone when a customer calls the dealership. Service takes longer than expected. Service representatives are very polite calls the dealership. Service takes longer than expected. Service representatives are very polite More

Incredible personal and efficient service, as before and as expected. Thank you very much Infinity Gallery. as expected. Thank you very much Infinity Gallery. More

I used to take my car there for service. I had some understanding with the previous service manager Doug Smith about a repair at no cost (parts and labor) to me. He ordered the parts but whe I had some understanding with the previous service manager Doug Smith about a repair at no cost (parts and labor) to me. He ordered the parts but when the parts came in, Doug was let go and another Service Manager Amanda took over. Then my previous arrangement with Doug went out the window. I talk to Amanda and was told she'll take care of it. I never heard anything back from her. It's been 6 months already and nothing. Never again to have my car serviced over there. People there are not true to their word especially the Service Manager named Amanda!!! More

Highly recommended and great service experience. No issues and will return for more work in the future. No issues and will return for more work in the future. More

If I could go lower I would! !! Once you buy terrible customer service and heaven forbid something goes wrong. They will not call you back or the people you spoke with the first t !! Once you buy terrible customer service and heaven forbid something goes wrong. They will not call you back or the people you spoke with the first time have conveniently quit and left no information so you need to do the process again. Warranty conveniently doesn’t cover flaking paint ALL OVER the car. Don’t pay extra for the paint protection.I had to take the photos myself as they lost the ones they took. BUYER BEWARE not a luxury car as advertised. More

Very nice dealership friendly and helpful staff,found the car I was looking for and brought it in car I was looking for and brought it in More

Kevin is very knowledgeable and was very helpful. If you are looking to get your vehicle fixed, go see Kevin. If you are looking to get your vehicle fixed, go see Kevin. More

Efficient and helpful. Emplyees were friendly and patient, Car was cleaned nicely. i value the opportunity for a waiting appointment, Emplyees were friendly and patient, Car was cleaned nicely. i value the opportunity for a waiting appointment, More