INFINITI Downtown

I've had two service experiences with Infiniti Downtown. First was for an oil change.I always check the dipstick after service. In this case the oil looked dark - didn't feel sure the oil had been changed. First was for an oil change.I always check the dipstick after service. In this case the oil looked dark - didn't feel sure the oil had been changed. Even worse, the bottom of the dipstick was coated in oily grunge;I suspect it had been left on a very dirty workbench and not cleaned before reinserting in the oil reservoir. Despite misgivings I gave them another try. After a (probably unnecessary) brake service the brakes were spongy and soft. Three return visits did not resolve the problem but did get me a lot of attitude from the service rep.They were, however, very good at padding the bill. I would avoid this dealership if for no other reason than they are not smart enough to keep a good service customer satisfied in this era when service is the main profit centre at a small sales volume dealership. More

For one year service, came up with large list of things to do - much more than previous Infiniti dealer recommended for previous car at same stage. Took an item off after I questioned need to do all the w to do - much more than previous Infiniti dealer recommended for previous car at same stage. Took an item off after I questioned need to do all the work. Missed some work, and then when I brought the car in later after they told me to do so, they seemed to have no recollection of that. Rude. More

Very expensive service, pushing every added cost in the book. I went in for an oil change and they tried to get me to do $1400 in service not in the book. Change in ownership as they do not care about lo book. I went in for an oil change and they tried to get me to do $1400 in service not in the book. Change in ownership as they do not care about long term relationships. More