Hyatt INFINITI

Above and Beyond, nothing short of Outstanding I've had quite a few issues with my '14 Q50S but the issue regarding the intouch system has come back more often than expected. It was a constant batt I've had quite a few issues with my '14 Q50S but the issue regarding the intouch system has come back more often than expected. It was a constant battle but Hyatt Infiniti has assisted me with these issues and made it a painless process every time. I recently went in again to replace the system and Kevin Lee went above and beyond to accommodate my busy schedule by booking a courtesy vehicle for me ahead of time. This and among other exemplary acts is the definition of exceptional service. I live next to an Infiniti dealership but I choose to drive to the opposite side of the city because the service team at Hyatt Infiniti didn't just care about my vehicle. More

Service + Recall Brought my car in to Infiniti for the first time after receiving an e-mail for a recall for the upper steering column. Service was fast, efficient, an Brought my car in to Infiniti for the first time after receiving an e-mail for a recall for the upper steering column. Service was fast, efficient, and well done. Kevin did a wonderful job taking care of me as a customer. I look forward to coming back for my next service. Thank you Infiniti More

Great customer service I came into Hyatt Infiniti for my 54,000km service. Nader, my service advisor, made me feel very comfortable and the overall process was painless. Wil I came into Hyatt Infiniti for my 54,000km service. Nader, my service advisor, made me feel very comfortable and the overall process was painless. Will definitely continue to have my Infiniti serviced at Hyatt. More

Amazing expirience This Infiniti was my first. I'm so extremely satisfied with the service and dealership's effort I'd recommend them to everyone. The staff went above This Infiniti was my first. I'm so extremely satisfied with the service and dealership's effort I'd recommend them to everyone. The staff went above and beyond to ensure I was satisfied with the purchase. They arranged and paid for a rental vehicle as I was waiting for my Infiniti to arrive from Japan. I got multiple phone calls and text msgs with updates on the status of my Infiniti. Colton and Jiri were very accommodating and friendly. The service department did an incredible job accommodating and performing my first service. I'm in love with my vehicle and the service and experience at Hyatt Infiniti assured me that I have made the right choice. I highly recommend this dealership to everyone who's in for a great vehicle and amazing staff. Thank you Hyatt Infiniti for all your efforts and help. Maria. More

Over the top service Outstanding service from top to bottom at Hyatt Infiniti. I have been dealing with them for over 12 years and they consistently manage to outdo thems Outstanding service from top to bottom at Hyatt Infiniti. I have been dealing with them for over 12 years and they consistently manage to outdo themselves each time I am in. From booking with Stephen Holgate to the care and attention received from Davin Lindholm I know I am always going to have a trouble free visit.It is service like this that will keep me in the Infiniti family for life! More

Kevin Lee is very professional. I am a JX35 owner and every time I come in for service Kevin is very professional, friendly, polite, and helpful. I always find myself leaving satisfi I am a JX35 owner and every time I come in for service Kevin is very professional, friendly, polite, and helpful. I always find myself leaving satisfied with every visit. I definitely give them 5/5 stars ***** More

Go the extra mile to satisfy their customers I recently purchased a used vehicle at Hyatt Infiniti and found the staff to be great - always helpful and very professional. Jay was always well pre I recently purchased a used vehicle at Hyatt Infiniti and found the staff to be great - always helpful and very professional. Jay was always well prepared when I came in to test drive cars and able to answer any of my questions. When I encountered a small problem with my vehicle, the sales staff, service advisors and sales managers all went above and beyond to make sure the problem was remedied and I was happy. I would definitely buy another vehicle from Hyatt Infiniti and would highly recommend them to friends and family. More

Thank You The idea of purchasing a new Infiniti seemed overwhelming at first but Phil, Hugh and Courtney all did a great job making this as quick and easy as bu The idea of purchasing a new Infiniti seemed overwhelming at first but Phil, Hugh and Courtney all did a great job making this as quick and easy as buying a gallon of milk from the grocery store. Phil is very personable, approachable and friendly. Courtney and Hugh are extremely helpful and patient. Thanks again for making my experience as a first time buyer so positive. More

Thank you Davin. I took my EX35 to Hyatt for what started as a routine repair. It's always a possibility that something will go awry. Unfortunately, this was one of th I took my EX35 to Hyatt for what started as a routine repair. It's always a possibility that something will go awry. Unfortunately, this was one of those times. There was some miscommunication and some damage to my car. I worked with Kevin (who did all he could), but I was annoyed by the situation and admittedly impatient. That is when I made the decision to talk directly to Davin and things began to look hopeful. His efficient, professional, hands-on way of taking care of issues restored my faith in the service department. If not for him, this review could have been much different. I am extremely particular about all aspects of my car, some would say that's an understatement. Fortunately Davin understood completely. Unfortunately he has no control over the things that can't be handled 'in-house', although he tries. Thanks to Adam as well for stepping in when Davin was unavailable. More

Phil pham and Kevin Lee are great guys I bought Infiniti jx35 from Hyatt infiniti.Mr Phil Pham who helped me alot to make a deal.He is very friendly guy .after 2 weeks i found a noise in m I bought Infiniti jx35 from Hyatt infiniti.Mr Phil Pham who helped me alot to make a deal.He is very friendly guy .after 2 weeks i found a noise in my dashboard and took my car to Hyatt infiniti where Kevin Lee helped me alot.both guys are professional and very cooperative......thanks for all More