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Hyatt INFINITI
Calgary, AB
682 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 18, 2026
Hyatt INFINITI provided excellent service during my recent visit. The team was professional, efficient, and kept me well informed. My vehicle was ready sooner than expected, and everything was explaine recent visit. The team was professional, efficient, and kept me well informed. My vehicle was ready sooner than expected, and everything was explained clearly. However, I’m still awaiting confirmation on the windshield and tow‑cap replacement, with no visibility into parts availability or logistics. More
by JD
Employees Worked With
Steve Sandul
February 18, 2026
I recently took my vehicle to Hyatt Infiniti for an oil change and was really impressed by how fast and efficient the entire experience was. From the moment I arrived, the staff was friendly, professional change and was really impressed by how fast and efficient the entire experience was. From the moment I arrived, the staff was friendly, professional and clearly communicated the process and how long it would take. The team went above and beyond and even washed my car. Thank you everyone, job well done! Rose Viscount More
by Rose
Employees Worked With
Randy Power and Robert Obront
February 18, 2026
Second Car purchase from Hyatt Infinity over the past 2 years. Courtney, CJ and Joao are 1st class all the way and go out of their way to help you. No lowballing on trade ins either. CJ remembered a conv years. Courtney, CJ and Joao are 1st class all the way and go out of their way to help you. No lowballing on trade ins either. CJ remembered a conversation from the fall and followed up when a great, used 2025 QX80 landed. The rest is history. More
by j.forte
Employees Worked With
Joao Freire, CJ McKenzie and Courtney Fairhall
February 05, 2026
Steve Sandul is a great pleasure to deal with. He always demonstrates outstanding customer care, attention to detail, and he is incredibly proactive. One of the best service experiences I’ve had He always demonstrates outstanding customer care, attention to detail, and he is incredibly proactive. One of the best service experiences I’ve had so far. Big thank you to the Hyatt Infiniti service team and personally to Steve Sandul. More
by Yuri Sikorsky
Employees Worked With
Steve Sandul
January 30, 2026
Brought the vehicle in for a rythmic vibration tht had just begun to happen. The service advisor and I came to the same conclusion seperately and he suggested a pl;an forward. The estimate was spot on and just begun to happen. The service advisor and I came to the same conclusion seperately and he suggested a pl;an forward. The estimate was spot on and the work waas performed quickly. More
by dave.dawson
Employees Worked With
Robert Obront
January 29, 2026
During service for a warranty issue I was told my brake fluid needed changing. When I asked if they could pull up the service records to see when it was last done I was told they couldn’t because dealershi fluid needed changing. When I asked if they could pull up the service records to see when it was last done I was told they couldn’t because dealerships compete against each other and don’t share records. (carfax doesn't have that issue). I Had the brake fluid changed, when I picked the vehicle up from the warranty work a different associate helped me. I asked him if he was able to check the service records to see when the brake fluid was last changed and he had the info in 10 seconds showing the brake fluid had been changed the year before with the KMs well below that recommended for a brake fluid change. So I paid for work that wasn’t required and my trust level is pretty low as a result. Also had to come back 3 times to get the bumper clip fixed under warranty. More
by Ctlloydis
Employees Worked With
Rob
