Hyatt INFINITI
Calgary, AB
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Steve Sandul is a great pleasure to deal with. He always demonstrates outstanding customer care, attention to detail, and he is incredibly proactive. One of the best service experiences I’ve had He always demonstrates outstanding customer care, attention to detail, and he is incredibly proactive. One of the best service experiences I’ve had so far. Big thank you to the Hyatt Infiniti service team and personally to Steve Sandul. More
Brought the vehicle in for a rythmic vibration tht had just begun to happen. The service advisor and I came to the same conclusion seperately and he suggested a pl;an forward. The estimate was spot on and just begun to happen. The service advisor and I came to the same conclusion seperately and he suggested a pl;an forward. The estimate was spot on and the work waas performed quickly. More
During service for a warranty issue I was told my brake fluid needed changing. When I asked if they could pull up the service records to see when it was last done I was told they couldn’t because dealershi fluid needed changing. When I asked if they could pull up the service records to see when it was last done I was told they couldn’t because dealerships compete against each other and don’t share records. (carfax doesn't have that issue). I Had the brake fluid changed, when I picked the vehicle up from the warranty work a different associate helped me. I asked him if he was able to check the service records to see when the brake fluid was last changed and he had the info in 10 seconds showing the brake fluid had been changed the year before with the KMs well below that recommended for a brake fluid change. So I paid for work that wasn’t required and my trust level is pretty low as a result. Also had to come back 3 times to get the bumper clip fixed under warranty. More
I have been a customer of Hyatt Infinity for 12 years. Their sales & service team is amazing and unbeatable. Pure honest customer service all around! Loving my QX60! Their sales & service team is amazing and unbeatable. Pure honest customer service all around! Loving my QX60! More

















