Honda Des Sources

I brought my Honda Odyssey to Honda de Sources for a paid diagnostic, as this is a dealership I have used in the past. The purpose of the visit was clearly explained and concerned two specific issues: • D diagnostic, as this is a dealership I have used in the past. The purpose of the visit was clearly explained and concerned two specific issues: • Difficulty starting the car on a very cold day (-16°C). Boosting with a lithium booster and another vehicle did not work. • An oil leak (oil droplets observed on the snow). I signed and paid for a diagnostic fee of $164.95 and left the vehicle for the day. Later, I received a call from the service department. I was informed that the starter and alternator passed, but that the battery failed and needed replacement. I was given the battery price and approved the repair, as I had no practical alternative. No information was provided regarding the oil leak, and the call ended without allowing questions. When I arrived to pick up the vehicle, I asked about the oil leak. The employee did not know and had to ask the technician. I was then told that the technician had “looked briefly” and found nothing unusual. This was disappointing, as I had clearly paid for a diagnostic covering both issues, yet only one was meaningfully addressed. While expressing my concern, the service manager, intervened. Instead of listening, he rudely interrupted me, ordered me to stop speaking, and addressed his employee first. When he finally spoke to me, his attitude was dismissive and arrogant. He stated that the oil leak would require another $164.95 diagnostic and a new appointment, which made no sense given the original request. When I asked how to escalate a complaint, he responded aggressively, telling me I could complain “wherever I want.” He later returned with his business card in a confrontational manner. After paying $410.24, I started the car and immediately noticed a new, abnormal noise at engine start that was not present before the visit. I reported this right away. Rather than listening, The employee dismissed my concern and suggested I had been complaining about noises since arrival, which is simply untrue. The technician then started the car and clearly heard the noise, yet both he and the employee insisted it was unrelated to the battery replacement. The manger was again present and refused to engage, stating once more that every symptom requires another $165 fee. This was, without exaggeration, the worst service experience I have ever had at a dealership. The lack of transparency, accountability, and basic respect was shocking. I do not know if this behavior is endorsed by Honda, but it reflects extremely poorly on this location. I strongly do not recommend Honda de Sources, particularly due to the behavior of the service manager and the dismissive handling of legitimate customer concerns. I did not spend my money to be insulted, ignored, and pressured into repeated fees without proper service. More

I had a very frustrating experience with Honda des Sources regarding a safety recall for my vehicle. In November 2024, I was informed about a critical steering system issue in my car, which is a serio Sources regarding a safety recall for my vehicle. In November 2024, I was informed about a critical steering system issue in my car, which is a serious safety concern. However, when I contacted the dealership, they booked me an appointment for February 2025—three months later! Despite explaining my situation and requesting a more convenient time, they showed no flexibility or willingness to accommodate my schedule. To make matters worse, they refused to provide a replacement vehicle while my car was being serviced, even though this is a safety-related recall. I had no choice but to take a half-day off from work to attend the appointment. When I arrived, I was met with cold and dismissive service. They informed me that the part needed for the repair was not available, wasting my time and leaving me without a resolution. This entire experience was incredibly disappointing and unprofessional. For a safety recall, I expected better communication, flexibility, and customer service. Unfortunately, Honda des Sources failed on all fronts. I hope they improve their processes and treat customers with more respect in the future. More

I've had my two cars serviced at Honda Des Sources for over 12 years, and it has always been a great experience. Bakr, the sales manager, has been very helpful, and Oleksiy, the service manager, is always over 12 years, and it has always been a great experience. Bakr, the sales manager, has been very helpful, and Oleksiy, the service manager, is always attentive, ensuring everything is taken care of quickly and efficiently. More

Extremely satisfied with my first and second times as a new owner of a Honda Fit . Nicolas was very helpful . I will definitively bring my car for servicing at this dealer. new owner of a Honda Fit . Nicolas was very helpful . I will definitively bring my car for servicing at this dealer. More

Excellent service, EXTREMELY HONEST AND HELPFUL. Service Consultant Nick in particular is such a gentleman and deserves recognition. In the past I have also inquired online about parts availability Service Consultant Nick in particular is such a gentleman and deserves recognition. In the past I have also inquired online about parts availability twice, and within an hour the Parts Department called me back. This dealership is highly recommended. A+ overall. More

Extremely honest and efficient service from Josef Halpern! Just traded in my old civic for a new (to me) sportier one with all the bells and whistles. He was able to find me exactly what I wanted i Halpern! Just traded in my old civic for a new (to me) sportier one with all the bells and whistles. He was able to find me exactly what I wanted in under 5 minutes and his team delivered the next business day. He is my new guy! More

This dealership has been my cars home for 12 years. I’ve had nothing but excellent service. Staff is courteous, knowledgeable and they explain with simple language. Not one time my complain was answere I’ve had nothing but excellent service. Staff is courteous, knowledgeable and they explain with simple language. Not one time my complain was answered incorrectly, nothing is preformed without my knowledge with an explanation. I do take my car in for regular maintenance, diagnostic but it’s worth every $$$$. prices are excellent compare to any garage where chances are you have to go back over and over. Thank you maintenance team for the great service over the years. See you soon for winter checkup. More

I just trade in my civic 2018 with 2021 brand new. I had very good experience with this dealer. Mr. Bassel charaf aldin was very helpful and nice guy. I only wish he could at least offer me my first oil cha very good experience with this dealer. Mr. Bassel charaf aldin was very helpful and nice guy. I only wish he could at least offer me my first oil change free for a brand new car. But overall he was very good and helpful. More

Merci Josef Halpern pour un service courtois et professionnels. Très satisfaite ,.aucune pression de vente et à l'écoute de mes besoins. Patient et a répondu a tous mes questions. professionnels. Très satisfaite ,.aucune pression de vente et à l'écoute de mes besoins. Patient et a répondu a tous mes questions. More

Dealership is good and clean. Sales staff is nice. Finance manager Ryan is terrible. Doesn’t care about you and has a complex about dealing money. Also will make off hand comments about dealership Ma Finance manager Ryan is terrible. Doesn’t care about you and has a complex about dealing money. Also will make off hand comments about dealership Management. More