High River Autoplex and RV

Did a credit app over the phone and told Daniel the Finance Director that I wanted the app submitted to ATB first, then Royal bank second. Because credit applications hurt your credit score, 2 was the Finance Director that I wanted the app submitted to ATB first, then Royal bank second. Because credit applications hurt your credit score, 2 was the maximum I would allow. The next business day I get an email that my credit file was viewed by 5 banks, none of which were ATB. I called Daniel for clarification. Not only did he not submit my app to ATB, he lied about getting a response from them. When I asked for a copy of their response, he ignored it, and suddenly had a conditional approval from Royal Bank. This guy is shady. I will never go back. Do your homework people. More

Terrible after sales service, decietful, engage in ghosting Very deceitful! The very first time we call regarding issues thy claimed our warranty was void, which it was NOT. On subsequent calls their go to was Very deceitful! The very first time we call regarding issues thy claimed our warranty was void, which it was NOT. On subsequent calls their go to was to say the warranty had expired, which it had NOT. They tried to find any loophole possible to not live up to the warranty agreement. They would not return calls or emails and have engaged in ghosting us and our concerns. This is terrible behavior. We insisted over and over to talk to a manager or owner, they would not forward our calls nor would they give us the number. We have been forced to retain legal representation and they are now ghosting them in our efforts to try find a resolve. To add insult to injury they sent us a bill for what clearly should have been covered under warranty and are now profiting from not dealing with our concerns by charging us for keeping our unit. Read all the fine print, they misrepresent their product. They sold us our brand new unit stating that we could eventually park it on a permanent RV site and live in it, not true! More

Not interested in selling SUV’s! Sales manager tells the sales rep why are you wasting your time with the SUV sale when we sell RV’s. Well if you advertise something you don’t want to Sales manager tells the sales rep why are you wasting your time with the SUV sale when we sell RV’s. Well if you advertise something you don’t want to sell don’t advertise. Poor ethics by Paul. Sales rep was good but kept saying I only sell RV’s. More

Bait and Switch This should be known, proceed with caution when interacting with High River Autoplex. Be sure to have everything spoken during the sales process in wr This should be known, proceed with caution when interacting with High River Autoplex. Be sure to have everything spoken during the sales process in writing, and signed by management. Our sales agent made guarantees to get my wife and I into a motorhome, when the time came to honour the guarantee that was made on the floor, amnesia related to our conversation at sale occurred (including email requests I had kept) resulting in thousands of dollars worth of out of pocket expenses. Whatever effort and energy was put into getting us into the right motorhome has been erased by a dishonest approach to get us to sign on the dotted line. I'm saddened and frustrated by the treatment received, but the lesson here for those interested in proceeding with this dealership, is record, document, and have signatures next to any promises made. Which, by the way, is common sense but can be forgotten when a transaction of the nature is occurring. One can get caught up in trusting who you are interacting with - which has cost us. Better yet, find a dealership that still appreciates the responsibility that comes with an honest sale, the hard earned money clients spend with them, and the integrity behind a handshake and an assurance. More

Trena Tait is Outstanding to deal with! We have always had outstanding service at High River Autoplex & RV. All the staff have been extremely accommodating and knowledgeable. In particular, We have always had outstanding service at High River Autoplex & RV. All the staff have been extremely accommodating and knowledgeable. In particular, we would like to congratulate and recognize Trena Tait for a job well done! Trena works on the Service Team and she has been extremely attentive to our needs. We own a 2019 Roadtrek 170 Versatile. Ever since we purchased our vehicle last November Trena has made us feel like one of the family. She is always friendly and pleasant to deal with and she always has a smile on her face. We enjoy coming in and seeing her because she makes us feel so welcome! Trena is proactive and she quickly lets us know when we need maintenance on our coach. She is accommodating with our tight schedules when she books us for appointments and she has gone out of her way to make sure that we always have a vehicle available when our Roadtrek is being serviced. She always makes time for us, takes her time to answer any questions we have about our coach, and she is extremely efficient and organized. She is a pleasure to deal with and her customer service skills are above and beyond amazing!! We would highly recommend Trena on the Service Team! More

new fifth wheel purchase Great and friendly experience with Finance manager Rob Wishart would recommend dealing with him to everyone very professional . Went above and beyond Great and friendly experience with Finance manager Rob Wishart would recommend dealing with him to everyone very professional . Went above and beyond helping great job ! From Randy and Dianne More

Super RV shopping experience Recently purchased a 2007 travel trailer at High river, excellent experience dealing with Nicki Dahl who made sure we were buying a unit that was towa Recently purchased a 2007 travel trailer at High river, excellent experience dealing with Nicki Dahl who made sure we were buying a unit that was towable with our minivan & that we understood how everything operated. When we did the "walk through " with Nicki we discovered she had added a couple of extras for us - a very pleasant surprise - thanks Nicki, your advice & help was excellent. We have been " camping " in one form or another for more than 50 years but good help & advice is still very useful. Don't think we've ever had a better shopping experience . Honourable mention to Rob who willingly accepted our payment with such a nice smile - a great friendly attitude too. Thank you, Bian & Kathy, happy campers still. More

New 2018 Wildwood-Forest River purchase started rough. My wife and I purchased a brand new trailer from the High River Autopelx and RV. Shortly after possession numerous significant construction issues aro My wife and I purchased a brand new trailer from the High River Autopelx and RV. Shortly after possession numerous significant construction issues arose. A few examples are; hard wall flaws, electric cabinet separating, leaking shower and rust on the entire chassis and gas lines. After several trips to High River for service, the issues at this point are hopefully addressed. I believe the issues were created right at the factory and do not pertain to High River. I have attempted to contact Forest River without success. I just wanted to thank Jerry and his service team for the efforts with our trailer. Michelle, Trena and Scott (aka Mason) were very helpful. I very much appreciated the time taken by Trena, Mason, and Clint to listen to my concerns and explain the work that was done to the trailer. The opportunity to deal first hand with the team was a very good experience. We are looking forward to the upcoming camping season. Please pass on our thanks to Michelle, Trena and Scott/Mason. Regards, Jim and Patti I just wanted to provide an update regarding the previous review. I hope that Forest River also reviews these comments. They still haven't replied. Well after several attempts to correct a leak in the front bedroom wall, it still continues. We haven't even began the upcoming camping season and the water from the roof somehow gets into the trailer, seeping down the inside bedroom wall and out through the bedroom light. While it is in storage! I hope that our trailer is a rarity! Regards, Jim B. More

Chris Minard and the focus on the customer. Over the years my wife and I have purchased 4 different RVs. Quite frankly the experience has left us wondering how most dealerships stay in business Over the years my wife and I have purchased 4 different RVs. Quite frankly the experience has left us wondering how most dealerships stay in business. We recently moved up to a Class A DP and made this purchase through High River Autoplex and RV. We dealt with a young salesperson named Chris Minard who has helped renew our faith in the industry. He was excellent to deal with and worked with us without pressure in helping us find what we were looking for. The after sale service has been fantastic and has left us feeling like our business was important to both Chris and the dealership. Keep up the good work. More

FIVE STARS for CHRIS MINARD & ROBERT WIECHERT!!!!! Sales Associate CHRIS MINARD & Financial Advisor ROBERT WIECHERT are two of the "best in the business"!!! They deserve the "rock award" because this t Sales Associate CHRIS MINARD & Financial Advisor ROBERT WIECHERT are two of the "best in the business"!!! They deserve the "rock award" because this team ROCKS!!! They are a very professional and well informed A-team who made my purchase of a Destination Home seamless!! The expression, "if you do not take care of your customer...someone else will" rings loud and clear with me at High River Autoplex & RV, thanks to these two employees!!! I strongly recommend if you are looking to buy...make the trip to High River and see CHRIS & ROBERT!! You will not be disappointed as they provide top drawer Customer Care!!! I felt I was given the utmost professional customer care at all times from the get go!! THANK YOU Chris & Robert!!! You go Above & Beyond! More