Hawkesbury Honda

Purchased a new 2023 Honda CRV Sport in July of 2023. All went well and satisfied with the transaction. Now the service??? That's a different story. In May of 2024, I noticed the paint lifting on the dr All went well and satisfied with the transaction. Now the service??? That's a different story. In May of 2024, I noticed the paint lifting on the driver's door near the door handle. Took it in for the service people to take a look at it. They took photographs and told me they would be sending them to Honda Canada for warranty approval. Between May and October, I called and attended the dealership to followup. The first time I went back, the service managet didn't recall me being there and him taking photographs. Again he went outside and took more photographs. Months go by and still nothing. This went on for 5 months. Finally I went in and showed my discontent. This time they promised they would make arrangements with a local bodyshop to make repairs. They said the whole driver door and rear passenger door would have to be repainted due to blending. The vehicle returned and right away as I drove in the parking lot I could see there was a circle of new paint where the repairs were made. It was visible as xxxx. The service manager and the dealership manager came outside at my persistence and looked at it. They both agreed that it was a shabby job and would have to be re-done. Never heard another word from them from that point on. As of writing this at the end of December 2024, still not a word. Knowing that I waited forever for the job to get done, I did not want to wait any longer, so I arranged to have the work done myself and paid for it myself. This is when I decided from now on I will be dealing with Orleans Honda. It's a bit further away, but well worth not having to deal with Hawkesbury Honda any longer. The only thing I will continue to do there is the removal and installation of my summer and winter tires as they are stored at their location. I just attended Orleans Honda today for a steering recall.....oh man what a difference!!! More

they offer extended warranty and all kind of stuff undercoat ....never remove spare for undercoat, I have some rust at one spot and they wont do anything I call head office and they were suppose to re undercoat ....never remove spare for undercoat, I have some rust at one spot and they wont do anything I call head office and they were suppose to returned my call (same thing as the dealer ) I DO NOT RECOMEND THIS PLACE AT ALL More

I have been dealing with Chris O Connor then sales Representative who sold me my 2023 Honda Civic Touring in February 16 2023. At time of closing the deal and picking up the car, I was directed to o Representative who sold me my 2023 Honda Civic Touring in February 16 2023. At time of closing the deal and picking up the car, I was directed to on Mr. Martin Cote. This person is responsible for all Financial matters related to closing costs. This is also the opportunity for this Financial manager to try and upsell other services such as the Honda Plus warranty program. I agreed to purchase this 7 year / 84000 km. warranty. After a few weeks when given the time I read thru the details of the Honda Plus Contract. It then showed to me that what ever Honda Plus was offering was also covered by my Insurance company . I called the dealership and and spoke with Martin Cote requesting he complete the Request for Cancellation Form as directed by Honda Canada / Finance. This where things became very nasty. Martin Cote became outraged at my insistence that I did not want the Honda Plus warranty. Cancellation was allowed by Honda Canada as long as it was within 60 days and the car was not a total loss. Martin Cote started to raise his voice and became abusive. He accused me of not understanding English and suggested that I go home. He questioned my parentage and used the f-word many times.. Then he started abusing me in French knowing that I did not speak French. I could understand his frustration on him losing his commission on the $1698/- cost of the Honda Plus service warranty. I could accept all that he said, but when a manger from the Dealership becomes abusive and used foul, unprofessional language, then I will not tolerate. Any issue or differences can be discussed and settled, but not questioning my parents and using F-bombs through out the discussion. And then Martin Cote had the audacity to hang up on a customer. Never again with this man or this dealership. More

I have purchased over 18 new vehicles over the years . I had good and bad customer experiences dealing with dealerships of many brands . I bought a Honda civic touring 2023 at the Gagne Honda dealership I had good and bad customer experiences dealing with dealerships of many brands . I bought a Honda civic touring 2023 at the Gagne Honda dealership in Hawkesbury Ontario this Saturday! I can describe my buying Experience as memorable ! In short Wow! Courteous ,honest and friendly staff from the sales Director Benoit to the sales person Chris and yes even my experience with the Finance Director Ionut . Chris to me is the new generation of car salesman who understand the importance of a honest and friendly no pressure interaction with the client. How refreshing! Benoit is fair and seeks a Win Win approach in the deal for both his business and the client and again with no pressure! Even if you live as fare as Ottawa Gatineau or Montreal believe me it is worth the drive or at the very least a call or an email if you are thinking on getting a new. Honda or a pre owned certified vehicle at Hawkesbury Honda, Thank you to Chris Benoit and Ionut for providing me with a memorable customer experience, You are a great team and changing the old school of car salesman CHEERS,,,,,, Claude Bujold L Ange Gardien More

Benoit Charron, the sales manager is what I would describe as unethical. I can not recommend this dealership. describe as unethical. I can not recommend this dealership. More

Honda service Awesome and friendly sales man. Provided very satisfying deal to me. I higly recommend him, Alex Maher. Nice place for smooth transactions. Glad Awesome and friendly sales man. Provided very satisfying deal to me. I higly recommend him, Alex Maher. Nice place for smooth transactions. Glad I went there! More

Échange de location J'ai reçu un appel de Nathalie m'informant des rabais offerts et de l'offre intéressant sur ma voiture. Tellement intéressant que j'ai fais l'acquisi J'ai reçu un appel de Nathalie m'informant des rabais offerts et de l'offre intéressant sur ma voiture. Tellement intéressant que j'ai fais l'acquisition d'une nouvelle CRV. More

Friendly staff!! Nice place to go for smooth transaction where people are not number! Have experience over Ottawa and Montreal and it is the same people dont push you. Nice place to go for smooth transaction where people are not number! Have experience over Ottawa and Montreal and it is the same people dont push you. More

Nathalie made the difference! We were really happy with the service there. Nathalie was great. I recommend this dealer. As a woman, I felt respected and was treated properly. We were really happy with the service there. Nathalie was great. I recommend this dealer. As a woman, I felt respected and was treated properly. More