Harris Victoria Chrysler Dodge Jeep Ram

The worst service department I have ever seen in my life. Indifferent staff, incompetent technical personnel, as slow as molasses in January and, the icing on the cake, criminally expensive! If you can, avoi Indifferent staff, incompetent technical personnel, as slow as molasses in January and, the icing on the cake, criminally expensive! If you can, avoid them like the plague that they are. More

I purchased a brand new Chrysler Pacifica back in 2022 recently I’ve had some issues with it starting replace the auxiliary battery which I totally understand. It’s two years old with using the auto start recently I’ve had some issues with it starting replace the auxiliary battery which I totally understand. It’s two years old with using the auto start and stuff it needs to be replaced. Also had to replace the battery which was from 2015. Essentially I bought a vehicle with a used seven-year-old battery in it, when I asked the service department this morning when it was a recall to look at why it wasn’t starting what they could do about the battery. I was told there’s nothing and they put Into their vehicles all the time and it’s regular practice for Chrysler. So I informed The service manager that I was going to leave a review and he said he’s no longer going to service my vehicle and to leave. The sales department and one of the sales managers offered to help me and I got pretty much the same Response I would not recommend going to Harris Dodge because they put use used parts in their brand new vehicles and hope there customers miss it and then expect you to eat the cost and not make it OK. More

I purchased a brand new Chrysler Pacifica back in 2022 recently I’ve had some issues with it starting replace the auxiliary battery which I totally understand. It’s two years old with using the auto start recently I’ve had some issues with it starting replace the auxiliary battery which I totally understand. It’s two years old with using the auto start and stuff it needs to be replaced. Also had to replace the battery which was from 2015. Essentially I bought a vehicle with a used seven-year-old battery in it, when I asked the service department this morning when it was a recall to look at why it wasn’t starting what they could do about the battery. I was told there’s nothing and they put Into their vehicles all the time and it’s regular practice for Chrysler. So I informed The service manager that I was going to leave a review and he said he’s no longer going to service my vehicle and to leave. The sales department and one of the sales managers offered to help me and I got pretty much the same Response I would not recommend going to Harris Dodge because they put use used parts in their brand new vehicles and hope there customers miss it and then expect you to eat the cost and not make it OK. More

Worst dealership ever! !! My daughter got her car in Nov with payments on a certified vehicle and her transmission goes in June and they want 9000, I tell them no way, than !! My daughter got her car in Nov with payments on a certified vehicle and her transmission goes in June and they want 9000, I tell them no way, than two days later they call back and say u seem really nice and we will help with the cost, because warranty would only cover 4000, so the remainder they will share the cost… now early July the transmission goes again than i come to find out it wasn’t a new transmission they put in her car but a used one and now they got her to sign a contract to pay the deductible of $150… my daughter is being taken advantage of!!!! And they never conveyed to me that it would be a used transmission!!!! More

Teresa Anderson , sales consultant ,she set the bar for customer experience , friendly , knowledgeable and worked with us to find the right vehicle customer experience , friendly , knowledgeable and worked with us to find the right vehicle More

Refused to honor the Mopar Peace-of-Mind service coupon. Charged $550 for an oil change and tire rotation. I walked. Other dealership still accept the coupons. Charged $550 for an oil change and tire rotation. I walked. Other dealership still accept the coupons. More

Every time I've left a vehicle for service it has taken over a week to receive my vehicle back for things that should be able to be completed in a few hours. I have to chase them down for updates as they over a week to receive my vehicle back for things that should be able to be completed in a few hours. I have to chase them down for updates as they do not reach out to communicate except via a short text that provides no details. More

Ask for Teresa Anderson, Sales Consultant. She set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Teresa was responsive, and ex She set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Teresa was responsive, and extremely knowledgeable, not only about the vehicle itself but in walking me through the entire process. She is the best! She is amazing and makes the process smooth. She goes above and beyond for her customers and tries to help as much as possible. She promptly answered every question and sent pictures and videos. I was pleased to hear about a couple of other friends who had positive experiences buying from her as well. I am definitely coming back here again next time I am in the market. Thanks Mother Teresa! You are an exceptional woman and Harris should be honoured to have such a genuine and passionate person working with them. Vala Taremi, Finance Manager was also very helpful and knowledgeable in answering all of my finance questions. Every step of the process was explained clearly and pleasantly. Thank you Vala and Teresa! More

Scammers! I wish I had looked at the reviews before taking my car here - unfortunately the very charismatic and “motherly” salesperson took complete advantage I wish I had looked at the reviews before taking my car here - unfortunately the very charismatic and “motherly” salesperson took complete advantage of me. Told me my car was worth $3,500 max because she saw I was in a desperate situation. I told her that I have two children and am in dire straights to pay my rent and bills this month. Boy was that a mistake. The next day I saw my car listed for $14,998. It is an awesome car and I really needed it but I guess I needed a home for my kids even more. What they gave me barely covers one month’s rent in Victoria. But as I said, I was desperate. Disgusting how they pretend to display real human interaction when really they do not give a “hoot” about you whatsoever. Shame on you and I hope karma returns to you the same type of empathy you have shown me if you should ever fall on hard times. Absolutely despicable. More

Absolute worst experience ever. My dodge ram with 68kms on it blew a transmission. They took 17 months to return it to me fixed. Refused to add the 17 months of passed warranty wh My dodge ram with 68kms on it blew a transmission. They took 17 months to return it to me fixed. Refused to add the 17 months of passed warranty while it sat at their shop. Service manager made a deal to do free service on another dodge product of mine, he no longer works there after 6 months and the new guy says he won’t honor our deal. Do not trust this company or the vehicles it stocks. Dodge is a joke. More