Harris Oceanside Chevrolet Buick GMC

A shout out to salesman Mike Hildebrand and general manager Chris Nicol for the lies and deceit for new truck rear window decals that were supposed to be ordered at time of purchase, and 2 months later manager Chris Nicol for the lies and deceit for new truck rear window decals that were supposed to be ordered at time of purchase, and 2 months later I was told that Chris was just putting the order in. In between the 2 months I was told many lies from the decals were ordered to the shop making a mistake on the decals and Chris wasn’t happy the way they turned out so he sent them back and me going to the shop myself 2 months from purchase and asking if they new anything of a truck decal order.I was told there wasn’t an order ever placed. The shop phoned the dealership and as that happened, I received a text message from Mike saying that Chris just ordered the decals. What a croc of s***!! I have purchased 7 new trucks in 15 years from Harris Oceanside GMC and to be treated like this from these 2 BOZO the CLOWNS!! I will get my truck serviced @ Nanaimo GMC or Port Alberni Chev from now on. Since New Management that took place early 2024 as I was told by Mike,I feel that this dealership has been such a let down.If I could give a zero star review that is what it would be.See you later Oceanside,much later.👎👎 More

I just bought a new ( used ) Car from Carter Brooks. This young man was so knowledgeable about the SUV that I bought. I would recommend him to anyone looking for a new or used vehicle. Carter was very p This young man was so knowledgeable about the SUV that I bought. I would recommend him to anyone looking for a new or used vehicle. Carter was very polite and if he didn't have an answer to your question he made sure he got it for you. The experience I had at the dealership was like family. Everyone there had a smile on their faces and greeted you when you walked in. If I was to buy another vehicle I would go back to Harris Oceanside. Thank you everyone there, Frank Aszody More

My husband and I purchased a new (used) Buick Enclave from Carter. I can't say enough of how helpful, knowledgeable and relatable Carter is. You instantly knew you were in good hands. I highly recommend from Carter. I can't say enough of how helpful, knowledgeable and relatable Carter is. You instantly knew you were in good hands. I highly recommend coming here for your next car purchase. Thank you to everyone, Cheers! More

I had an interesting, challenging and rewarding experience at Oceanside Harris this weekend. Due to a misunderstanding between a couple of employees, the deal we had agreed upon was not the one th experience at Oceanside Harris this weekend. Due to a misunderstanding between a couple of employees, the deal we had agreed upon was not the one that was presented to me by their Financial Officer. After a lot of back and forth, the General Manager and Sales Manager agreed that I should not be "penalized" for the in-house misunderstanding, and honoured the price I was expecting. This conversation could have easily gone sideways, but kudos to Chris and Leif. It is very nice to see that this dealership will ultimately stand up for what is right, and I would recommend Oceanside for their honesty and very nice way to treat customers. I will be back. More

Harris Oceanside GM scammed us out of money. I had a very disappointing experience with Harris Oceanside GM, specifically Amanda Hildebrand and her manager Leif Peek. I was interested in a ve I had a very disappointing experience with Harris Oceanside GM, specifically Amanda Hildebrand and her manager Leif Peek. I was interested in a vehicle, and since I’m in Vancouver while they’re on Vancouver Island, Amanda offered to cover my ferry ticket if I came to test drive the car. She assured me they would pay for the ticket regardless of whether we buy the car. The test drive went well, and I made an offer of $760 below asking, which I felt was reasonable. Their counter? $10 off. We couldn’t come to an agreement, so I simply asked for the ferry reimbursement as promised. I had the physical receipt and handed it to them in person, and they assured me the cheque would be mailed. It took over a month just for them to even claim they had sent it. Now two months later, I still have not received anything. I have followed up six times, asking for basic details like when it was sent and whether they had the correct address. No response. I even requested they void the cheque in case it was lost (if it was actually sent) and send the money electronically instead—still nothing. Both Amanda and Leif have been completely unresponsive. At this point, I feel completely scammed out of over $100, and their refusal to respond speaks volumes. If they can’t even uphold a simple promise like this, imagine what it would be like if you had an issue after buying a car. Be very careful with what they offer you as chances are it’s just an empty promise and they won’t follow through. More

We were so pleased with our salesman Carter Brooks who sold us a beautiful used Buick Enclave. This man was very patient , respectful , informative and helpful in what could accommodate our needs. We coul sold us a beautiful used Buick Enclave. This man was very patient , respectful , informative and helpful in what could accommodate our needs. We could not have had a better experience. Thank you so much Carter. More

Great experience with purchasing my wife's new truck very helpful and fast polite service helpful and fast polite service More

Thank you Chris Nicol for taking care of the cigarette smoke with the full interior clean, air filter and air system and ozone treatment! Thank you for doing the right thing. smoke with the full interior clean, air filter and air system and ozone treatment! Thank you for doing the right thing. More

This dealership bold face lied to me! I am being ignored. Not returning my phone call or emails. This dealership sold me the 2015 Dodge Journey Oct 2nd, 2024 knowing full well that it had I am being ignored. Not returning my phone call or emails. This dealership sold me the 2015 Dodge Journey Oct 2nd, 2024 knowing full well that it had been heavily smoked in. There is no way possible that they didn't know! The cigarette smoke damage/smell is so heavy its embarrassing, your dealership should be embarrassed that you did not disclose this to me! This was not an oops, we forgot! I started this process of wanting the issue dealt with Oct 11th (it is now Nov 13th) after recognizing that once the air fresheners were all removed how badly the SUV truly smelled of cigarette smoke. The best they will come up with is an ozone treatment only. At the beginning they insisted i come back there, i refused, i want nothing more to do with them on site as it was a 4 1/2 hour process from start to finish. After the deal was done at approximately 2:00 pm it took 2 1/2 hours of excuses from license plate screw sticking to washing. This vehicle needs a full interior detail, new air filter then an ozone treatment. They are refusing the detail, a measly additional $250 that in no way should i have to incur. As soon as i opened the door to this SUV and remarked to Courtney the sales rep and noted how badly is smelled of cigarette smoke she replied Nooooooo! She allowed me to convince myself it was the red packet air fresheners that all the cars have on the lot. I said you need new air freshener things because these are terrible! Hahaha! Jokes on me! I was your dealerships sucker of the month i guess! More

Took my son down island Truck shopping. He had spotted what looked to be a nice Ram 1500 pickup. he reached out to sales through marketplace for info on the truck . Next my son had spoke He had spotted what looked to be a nice Ram 1500 pickup. he reached out to sales through marketplace for info on the truck . Next my son had spoke with a sales advisor and he was pushing for him to come take a look . we both left work early and headed from campbell river to parksville. as we pulled up to the main entrance the truck was sitting out front running . at first glance it looked like it had not been washed in 10 years . i could already see rust starting on the fenders and lower portion of the box . before making our way to the dealer we were told the truck was from victoria and had spent "some time" in alberta . i had already seen numerous red flags but We went for a test drive my son really liked the truck and was being talked up by the salesman . i spoke my disappointment in the condition and had serious doubt's to the vehicles history and current status . Just the fact that they could not even take the time to wash what was the filthiest vehicle i have ever seen on a lot said so much about the direction this was headed . I stopped holding his hand and let him make his own deal . they came to a number he could live with and said it would go into the shop and then straight to detail . Next they asked him for a $3000 deposit on a $20,000 truck . I asked if it was refundable and the salesman said no not usually . As we asked for more clarity he went to his manager for answers . He returned and said they could do a 2000 deposit but non refundable . I told the salesman the only way we would do a deposit was if we were guaranteed a refund if the deal did not work . He returned and let us know that the refund would be fine and only because if the truck needed anything major in the inspection they could not honor the deal because they were selling the truck so cheap . We placed the deposit through there front desk with a lady from accounting. I let her know we were guaranteed a refund if the deal did not work out and we had a copy signed to protect ourselves . my son got a call the next day from sales informing him that the "out of province" inspection did not go great and the truck would need all new brakes and new upper and lower ball joints . So not only did this truck need work , it spent its entire life in alberta.Next he asked my son to pay for all the repairs and they would keep his deal in place . My son immediately declined and the deal was supposed to be refunded and cancelled as they hung up the phone . So the following day i reached out to sales asking for my refund . oh yes sir it will be taken care of right away . Laster that day i get a call from sales again trying to sell me a jeep i had looked at and combining the two vehicles so my son could geta better deal . xxx? really Not interested just want our refund . Oh yes sir i am on it . 3 days later no refund so i call accounting and demand a refund . done in 5 minutes , wow. Over a week later still dont have money back . i send accounting a message to let them know i will be coming at the end of the week to have my card physically refunded with there machine . Magically it shows up after a long weekend of being frustrated about it . We had previously tried to make a deal with an un-named chrysler dealer in campbell river and it did not go well either . Point of this long winded story is that they tried to take advantage of a nice young man looking to make a deal for himself and purchase a newer vehicle and maybe place some trust in someone and hope to be treated right . While waiting for our refund we decided it was not in our best interest to buy from another dealer after this interaction and we found a truck on marketplace. A 1 owner truck much newer loaded with every option . The seller had all maint records and a valid carfax from day 1 . She treated my son well and gave him an amazing deal on his new truck. Couldn't be more disappointed in oceanside gm in Parksville . More