Harris Mazda

Did our research and made the right choice We spent considerable time with online research before testing driving, narrowing down our preferences for compact SUVs. An article by Car and Driver We spent considerable time with online research before testing driving, narrowing down our preferences for compact SUVs. An article by Car and Driver was a big factor in putting the CX5 on the top of our list-for the AWD technology. Mazda's rating, through many sources, was consistently in first or second spot for several criteria points, including safety, technology, reliability and resale value. We eliminated the Honda CRV because of the 1.5L Turbo engine (we've owned a vehicle with the smaller engine + turbo and would not recommend it). We eliminated the Subaru Forester after anecdotal reviews about reliability. We spoke to drivers we know who own a Rav4 and a Rogue. Then we test drove our top 3: Mazda CX5 first, Toyota Rav4 then Nissan Rogue. We immediately loved the CX5-but the HUD (heads up display) was a huge bonus! For safety (mitigating distractions) HUD and display controls (for stereo etc) were major considerations. And what a quiet ride!! Even without research, you can tell this is a well thought out, well built vehicle. Our salesman was Adams - he is amazing!! He answered all our questions, able to respond easily to all our queries (we had a checklist!) and showed us features we hadn't been aware of. Overall, he spent several hours with us over two days and was always completely friendly and informative, and genuine. A real asset to Harris Mazda. But due diligence - onward to Toyota and Nissan: The RAV4, though an eye-catching exterior design and undeniable brand quality wasn't for us (though I know someone who drives one and loves it). We did not like the dash - which sticks out quite far and controls that are below the 'lip' (had to duck my head to find the seat warmer button) and controls scattered around the instrument panel. It felt 'light' to drive, not sturdy like the Mazda. The Rogue was next. My brother drives one and loves it. We liked a lot of things about the Rogue. The panoramic moonroof was beautiful - we've had one before and really liked it. The D-shaped steering wheel is a nice design feature (hint, hint to other manufacturers). The rear seats are well designed (theatre/step up seating for better passenger visibility) and excellent rear cargo configuration options. I liked the pillar location of the blind spot indicator light. The controls were well located. And the price, with year end incentives on the 2017 model, was undeniably attractive - well below the Mazda. However, the Rogue does not have a digital speedometer (if you've driven with one for years, believe me, you'll miss it), or display controls at hand level, we were more aware of the road noise and our colour choices were severely limited due to model year and...we were in love with the Mazda. After a night of thinking and comparing and a couple of phone calls back and forth the next morning, we needed to make a decision. We were completly honest with Adams, telling him we were torn between wanting the Mazda and the big price difference in the Rogue. He called us back with a better financing rate + an accessory we wanted at cost and let us think about it. We decided on the Mazda. If you think it was an easy decision - let me tell you that both my husband and I are Scottish - price matters! But ultimately the Mazda was our choice because of the advanced safety features and overall quality of the vehicle. Or, as I told Sales Manager David - it's somewhat like choosing between the cheerleader or the valedictorian (no offense)- we focused on the benefits of a long quality relationship . I won't sugar coat it, the CX5 was the most expensive (by quite a bit) of the choices we had, but we feel that it's worth it, both in the short term and in the long run. And we feel confident we'll recoup a lot of the difference at resale, because of quality and features. The purchase process went smoothly. Adams helped us set up the features of the car before we left the lot and we feel that nothing was left incomplete. At no point did we feel rushed, or pressured or like 'customers' - it was genuinely friendly and we had the full attention of each person we interacted with (we even got homemade Christmas cookies). Harris Mazda impressed us on every level and we do not hesitate to recommend them completely. More

Easy, fun & enjoyable experience The easiest vehicle purchasing experience I ever had. Tyler Lavin was thorough and easy to work with. Everything ran very smoothly throughout the whol The easiest vehicle purchasing experience I ever had. Tyler Lavin was thorough and easy to work with. Everything ran very smoothly throughout the whole transaction. All the staff were friendly and each step was seamless. I would recommend this dealership to anyone. More

Friendly, helpful Our sales lady Cassandra was great and helpful and worked out a great deal. She worked her magic and we left in our new buick. She made sure we were h Our sales lady Cassandra was great and helpful and worked out a great deal. She worked her magic and we left in our new buick. She made sure we were happy in everyday A thank you to the manager and the financial guy . We will continue to do business with you and thanks Again kassandra More

Great deal great service. Geoff and all the guys and girls at Harris Mazda were fantastic from start to finish. They take care of everything so purchase is as easy as 1,2,3. Hi Geoff and all the guys and girls at Harris Mazda were fantastic from start to finish. They take care of everything so purchase is as easy as 1,2,3. Highly recommend and would go back again if I was purchasing another vehicle. More

Kassandra was very friendly and helpful Mazda-Nanaimo is blessed to have employees who are friendly, helpful, and dedicated. It was a pleasure doing business with Kassandra and Robert. I wou Mazda-Nanaimo is blessed to have employees who are friendly, helpful, and dedicated. It was a pleasure doing business with Kassandra and Robert. I would definitely recommend my friends to go ahead and do business with them. Best of luck for you guys!! More

VIP Experience From Start to Finish! We were treated like VIPs and our car was delivered in pristine condition! The Zoom Junior lounge made the experience even enjoyable for our daughter. We were treated like VIPs and our car was delivered in pristine condition! The Zoom Junior lounge made the experience even enjoyable for our daughter. I look forward to getting my 6th Mazda in row from Harris Mazda! More

Happy customer I brought my Mazda in for service also had the winter tires put on. The service team was amazing Cindy made me feel right at home from the moment I s I brought my Mazda in for service also had the winter tires put on. The service team was amazing Cindy made me feel right at home from the moment I stepped out of my vehicle in the service drive. They had amazing coffee in the zoom lounge and I got to look at some new vehicles in the showroom while I waited for my vehicle. Everyone I spoke with during my visit were very friendly and helpful. They even washed and vacuumed my car before they gave it back to me!!! Thanks Harris Mazda More

Excellent experience! Over the last 2 weeks I have spent numerous hours at Harris Mazda researching their vehicles. Since I was not familiar with their product line I was Over the last 2 weeks I have spent numerous hours at Harris Mazda researching their vehicles. Since I was not familiar with their product line I was fortunate to have Tyler as my product specialist. He was very informative and professional. As well as patient as he dealt with all my questions. Tyler gave me lots of options and never applied any sales pressure tactics to purchase. As well, he was able to deliver on everything we discussed. During each visit I would encounter other employees and everyone of them made you feel like a part of the Mazda family. Even Piper added to that experience - who doesn't love a cuddle from a four legged fur employee! The whole team is very focused on customer service and making the experience as enjoyable as possible. Very kind people that treat you like family. Thanks to the Harris Mazda team we have a beautiful red 2017 CX-5 in the garage, Leanne More

Great service!! Went into the dealership looking for something different ended up leaving in a 2012 Toyota Tundra. Gave me exactly what I wanted for my trade in and e Went into the dealership looking for something different ended up leaving in a 2012 Toyota Tundra. Gave me exactly what I wanted for my trade in and ended up getting and awesome deal on the truck. Service was great , Even with some computer glitches I was in and out in less than 4 hrs More

A happy outcome This is my first brand new car, and I was incredibly nervous to drop that kind of cash. Geoff was awesome! He didn't pressure me into anything I didn' This is my first brand new car, and I was incredibly nervous to drop that kind of cash. Geoff was awesome! He didn't pressure me into anything I didn't want, but recommended a few things that might be worth looking at. I felt very comfortable dealing with him, and was happy to see him the three times I went to the dealership. David on the financial management team ran my credit, and proceeded to tell me that I had great credit and would be approved for the loan (at 0% with $0 down). However, when I returned (from Victoria) to pick up my car, I was told by Robert, another team member that I was not approved and that I didn't have all the required information for my loan (even though I had specifically asked what I needed the week before). Robert got me the best deal that he could, and I did appreciate his help. I wish that there was a little more transparency with the financial process. I don't mind someone telling me that they don't know if they don't have the information, instead of telling me something incorrect and having to reroute the whole deal. Robert spent a few hours with us, and explained everything I was signing. By the end I was quite satisfied with the deal we had made. Overall, I am extremely happy with my new car and will enjoy it for a long time to come! More