Harris Mazda

If you’re reading this and considering buying from Harris Mazda in Nanaimo, please read carefully. I traveled from Vancouver to purchase a brand new Mazda 3 Sport Hatchback on April 30, 2025. That was Harris Mazda in Nanaimo, please read carefully. I traveled from Vancouver to purchase a brand new Mazda 3 Sport Hatchback on April 30, 2025. That was the beginning of a two-month nightmare — not because of the car, but because of this dealership’s refusal to take responsibility for damage they handed me at delivery. I was greeted by Sales Rep Logan, who was juggling me and another customer at the same time — despite me having already finalized payment. He rushed me through the delivery process, knowing I had to catch a ferry. He never mentioned the missing accessories (mats and rain guards), nor did he point out any issues with the car’s finish. When I got home to Vancouver and finally had time to inspect the car properly, I found a white blemish on the rear spoiler and scratches on the door applique. I immediately sent photos to the dealership — same day. A professional detailer removed the hardened film residue but found scratches beneath that could not be repaired, as the spoiler is unpaintable plastic trim. Their response? General Sales Manager Ryan implied the damage may have happened after I left the lot. Not only is that false — I sent time-stamped photos that day — but it’s incredibly disrespectful. Then comes Sales Director Brandyn, who weeks later sent me this actual line in response to my request for help: “Just drive the xxxxxxx car.” You read that right. A customer who spent over $30K was dismissed, blamed, and insulted. I had to contact my local Mazda dealership in Vancouver to get a repair quote, and even that was called “outrageous” by Ryan. They refused to pay, refused to take accountability, and refused to do the right thing — even after multiple follow-ups. I also contacted Mazda Canada, spoke to a rep named Sabrina, who was empathetic — but no resolution has followed. Meanwhile, I’m making financing payments and paying insurance on a car I haven’t even fully driven — and the damage that they delivered is now permanent. Let’s be clear: this wasn’t an accident. It was a failure of inspection, a breach of trust, and a masterclass in avoidance. They will gladly take your money, but the moment something goes wrong — even on their end — they’ll disappear or shift the blame onto you. Future buyers beware: the nice sales tone disappears the moment they need to step up and own a mistake. If you value integrity, honest communication, or customer support — look elsewhere. This dealership has permanently damaged more than just my car. They’ve destroyed my trust in Mazda’s dealership network. More

Great staff environment and friendly I will never go to another dealership I'm very happy 😊 another dealership I'm very happy 😊 More

Buy your next car from Harris Mazda! After visiting dealerships and test driving numerous cars over 3 months I finally walked into Mazda and am very glad I did! Dean Fisher was an exem After visiting dealerships and test driving numerous cars over 3 months I finally walked into Mazda and am very glad I did! Dean Fisher was an exemplary salesperson who answered all my questions promptly. Test drive with Dean was relaxing, he was personable, funny and did not apply any pressure. I appreciated too that he did not talk non-stop and gave me a chance to listen to the car! Brent Beadle also deserves five stars for his calm, friendly, professional, and very helpful service. After taking possession of my new purchase I discovered that an item was missing. Within two weeks it was provided to me, thanks to Brent. I can’t say enough good things about Brent and Dean at Harris Mazda. Thank you for the great car buying experience! More

My wife & I felt very rushed during the purchase process, making it an extremely poor experience. making it an extremely poor experience. More

Just bought a new 2025 CX-5 good service re the entire experience. Charlee and Tyler were exceptionally good, experience. Charlee and Tyler were exceptionally good, More

I was interested in upgrading my 2021 Mazda 3 to a larger vehicle. The service department referred me to the sales department . I had the pleasure of dealing with the Sales Advisor, Shaleigh Spence. Shaleigh vehicle. The service department referred me to the sales department . I had the pleasure of dealing with the Sales Advisor, Shaleigh Spence. Shaleigh presented clearly and professionally what my best options were to meet my requirements. She was friendly and patient throughout the sales process and encouraged me to test drive the Mazda CX30, a successful test. . After some negotiation, including assistance from supervisor Tyler, I was able to make a very satisfactory deal. More

A positive attitude from the moment we came in the door. We were not planning on purchasing a car that day but because of the way we were treated by all the staff we ended up purchasing a car that day. Can We were not planning on purchasing a car that day but because of the way we were treated by all the staff we ended up purchasing a car that day. Can not say enough positive words about our experience other than when we are looking for our next car our first stop will be Harris Mazda. Well done by all, thankyou for your service. More

This is the 4th time o have purchased and upgraded my Toyota vehicles .. I cab fast enough good things and positive sales experience about this dealership. In particular Brent Beadle the sales manager w Toyota vehicles .. I cab fast enough good things and positive sales experience about this dealership. In particular Brent Beadle the sales manager who continuously make the whole experience easy and painless More

Couldn’t be more grateful for the Harris mazda team for getting me in a reliable vehicle that suits my lifestyle! Extra thanks to the fantastic experience provided by Jarett Vizza! getting me in a reliable vehicle that suits my lifestyle! Extra thanks to the fantastic experience provided by Jarett Vizza! More

Everyone was so kind and quick to help me with my satisfaction in mind. Tyler Polywkan Was my sales advisor and I am so grateful he was able to help me through this process and take home my gorgeous satisfaction in mind. Tyler Polywkan Was my sales advisor and I am so grateful he was able to help me through this process and take home my gorgeous new car. Will be doing service with the Harris team in the future!! More