Harris Kia - Service Centre

Service above and beyond Hello, I hope this reaches the proper channel and recognition for the efficient and caring service I received is given to those who gave it to me. I Hello, I hope this reaches the proper channel and recognition for the efficient and caring service I received is given to those who gave it to me. I had to visit your location to have my window tint removed, a recall taken care of and an oil change done today. I had come in yesterday to inquire about my tint as my out of province inspection had failed because of it. I have very recently relocated to Nanaimo from London Ontario. The tint is legal in Ontario and was applied by the KIA dealership I purchased my 2015 Soul from ad a part of my package. I was distraught. This has been a huge move for me and it has been fraught with many difficult situations. While the small issue of removing tint shouldn't have been so upsetting it was a case, for myself, of a bit of the last straw. The anxiety of the financial stress of the whole move as well as some personal situations had built to a point to that I was quite overwhelmed. Your service staff, especially Mike, was amazing. Courteous, kind and efficient he assured me that your staff would take care of it. I left yesterday so relieved because of his kindness and caring attitude that it made the world of difference to me. Upon coming in today to have the tint removed another service employee (a woman, I'm sorry I don't know her name!) informed me I had a recall and when I asked after having an oil change done at the same time, they assured me it was no problem to have everything taken care of in the space of 2 hours. A lovely man (again, I'm so sorry but I don't remember his name either!) shuttled me to the mall where I spent my time taking care of errands and he was promptly there to pick me up 2 hours later. He was so kind, he listened to me talk about my family and was nothing but professional but at the same time sympathetic, which was such a blessing to me right now. My vehicle was ready for me when we arrived back at Harris KIA. The work was done perfectly and a nice clean car awaited me. I just really wanted you to know what fabulous staff you have at Harris KIA. Efficient and yet personable, kind, fair and informative, they have been a bright spot in a difficult time for me so I hope you will express my gratitude to them. I will not take my KIA anywhere else for any thing and I will tell anyone who will listen that they should do the same, regardless of their vehicles make. I don't doubt you'll take the time and effort necessary to express my comments and your own gratitude to them for a job well done and beyond. Thank you so very much. Tracy Fairweather More

Another satisfying experience I showed up without making an appointment for snow tires and as my car was nearing its next service hours Kolbi set everything up immediately and all I showed up without making an appointment for snow tires and as my car was nearing its next service hours Kolbi set everything up immediately and all within about 10-15minutes. I've been dealing with Kolbi in the service department for the last three or four years and everytime she makes me feel more like a member of the Harris Kia family than a customer that shows up every 5000 or so kilometres. i personally thinks that she's a rock star in the service department world. I stopped by the parts department to look at some rubber matts for my car and within five minutes Doug was taking a set to the service department for installation. I can honestly say that I've never had bad experience at Harris Kia. Sincerely Troy S P.S. I would like to wish all the Harris Kia staff and there families a safe and happy holiday season and all the best in the coming new year. More

Excellent service!! Everyone at Kia took very good care of myself and my vehicle yesterday. The servicing was done in a timely manner, and so was the shuttle service. Everyone at Kia took very good care of myself and my vehicle yesterday. The servicing was done in a timely manner, and so was the shuttle service. More

Wonderful team work! Thanks I love my KIA car!Also our KIA's team are so wonderful (friendly, good service, happy....). I will love to tell all my family and friends. Thanks all I love my KIA car!Also our KIA's team are so wonderful (friendly, good service, happy....). I will love to tell all my family and friends. Thanks all your hard work. More

Outstanding Service As Usual Thanks to Kolbi Mclean and Technician Mike for their usual excellent service. They are prompt, punctual and reliable. I have not had any issues since Thanks to Kolbi Mclean and Technician Mike for their usual excellent service. They are prompt, punctual and reliable. I have not had any issues since vehicle purchase in Sept. 2013. More

GREAT SERVICE I've been dealing with Harris Kia since 2001 & have only great things to say about them! This is the second car I have bought here & their service has I've been dealing with Harris Kia since 2001 & have only great things to say about them! This is the second car I have bought here & their service has always been superb. More

Excellent service I was very pleased with the level of service during my first check up. I purchased my used BMW at Harris Kia 6 months ago, Jeremy was awesome. Yesterd I was very pleased with the level of service during my first check up. I purchased my used BMW at Harris Kia 6 months ago, Jeremy was awesome. Yesterday I had the pleasure of meeting Kolbi and Mike in the service department, the level of service was amazing, very professional and friendly. well done. More

Excellent Service from KIA As usual the service department staff made my recent visit a smooth and enjoyable experience. Kolbi and Mike are the best! They were cheerful and prof As usual the service department staff made my recent visit a smooth and enjoyable experience. Kolbi and Mike are the best! They were cheerful and professional and made me feel like I was in very competent hands. Thank-you. I'll definitely continue to bring my vehicle here for service again. More

Kolbi Rocks I had my Kia serviced last week & Kolbi in service was incredibly helpful, knowledgeable and kept me informed of all aspects of my car. I feel confide I had my Kia serviced last week & Kolbi in service was incredibly helpful, knowledgeable and kept me informed of all aspects of my car. I feel confident in the work I get done at Kia and happy Kolbi is overseeing the work on my car. She is an asset to your team. Oh and Rachel sold me my car and she is fabulous too! More

Great Service and reliablity I contacted Kolbi at Harris Kia via email and arranged for an appointment on Saturday 9:15AM When I got there she said it would be 1 1/2 hours. Abou I contacted Kolbi at Harris Kia via email and arranged for an appointment on Saturday 9:15AM When I got there she said it would be 1 1/2 hours. About 80 minutes later I got a call that all was done. Great service, on time. Got new plugs and a radiator flush and change. The car runs better and they even washed the car for me. Hard to beat the service at Harris Kia in Nanaimo. More