Harris Kia - Service Centre

Knocked it out of the Park! Again!! Had my car in for servicing yesterday. Appreciated the email reminder and the up-front estimate of costs. Once again, I was so impressed by the enthus Had my car in for servicing yesterday. Appreciated the email reminder and the up-front estimate of costs. Once again, I was so impressed by the enthusiasm and professionalism of everyone I came into contact with yesterday. This dealership knows what true customer service is all about. I don't know what I'll do if I move out of this area - I may have to barge my vehicle over to be serviced here. or maybe I can just make a trip every year to buy a new car! Thanks everyone! More

Kia Service Dept. As usual the Service Dept. is as good as it gets. Especially Kolbi. Always on time, thorough job, quality work, found a nail on my of my tires with a As usual the Service Dept. is as good as it gets. Especially Kolbi. Always on time, thorough job, quality work, found a nail on my of my tires with a slow leak before a long road trip. Thanks very much once again! More

Helpful, thorough, attentive, listeners. Always friendly, prompt and listen to concerns and make a effort to correct and/or accommodate. A courtesy shuttle is always available if needed. Weat Always friendly, prompt and listen to concerns and make a effort to correct and/or accommodate. A courtesy shuttle is always available if needed. Weather permitting, an exterior pressure wash and front seat vacuum included with cost of service. KIA Rewards can be used as cash for service. They keep accurate records of service and maintenance schedule. More

Always Awesomw I have always had an excellent experience with the friendly staff particularly in the Service department as this is where most of my interactions occu I have always had an excellent experience with the friendly staff particularly in the Service department as this is where most of my interactions occur (during regular service and tire exchange. More

Awesome Detail ! I just had my 2012 Mazda 3 detailed at Harris Kia. My car looks like it just came from the showroom :) Thanks to the Harris Kia team! I just had my 2012 Mazda 3 detailed at Harris Kia. My car looks like it just came from the showroom :) Thanks to the Harris Kia team! More

Tuneup I had a simple tune-up done yesterday, and usual everybody was very friendly, the servicing was done very fast, and we'll at a reasonable price. I had a simple tune-up done yesterday, and usual everybody was very friendly, the servicing was done very fast, and we'll at a reasonable price. More

An excellent 6000K service on my Rondo. From the call to book the service appointment to the reception where I was greted by name and asked if there were any additional things I was concerne From the call to book the service appointment to the reception where I was greted by name and asked if there were any additional things I was concerned aboutn for this service to the detail of the findings of the mechanics - I had asked that the pressure in the spare be checked - were reviewed for me when I was notified that my Rondo was washed, vacuumed and ready on time, my servive call was excellent. More

terrific service !! Kolbi always does an awesome job keeping track of all my maintenance needs !! Thanks Kolbi !! I love the calls and texts to remind me of my service sc Kolbi always does an awesome job keeping track of all my maintenance needs !! Thanks Kolbi !! I love the calls and texts to remind me of my service schedule. More

Service above and beyond Hello, I hope this reaches the proper channel and recognition for the efficient and caring service I received is given to those who gave it to me. I Hello, I hope this reaches the proper channel and recognition for the efficient and caring service I received is given to those who gave it to me. I had to visit your location to have my window tint removed, a recall taken care of and an oil change done today. I had come in yesterday to inquire about my tint as my out of province inspection had failed because of it. I have very recently relocated to Nanaimo from London Ontario. The tint is legal in Ontario and was applied by the KIA dealership I purchased my 2015 Soul from ad a part of my package. I was distraught. This has been a huge move for me and it has been fraught with many difficult situations. While the small issue of removing tint shouldn't have been so upsetting it was a case, for myself, of a bit of the last straw. The anxiety of the financial stress of the whole move as well as some personal situations had built to a point to that I was quite overwhelmed. Your service staff, especially Mike, was amazing. Courteous, kind and efficient he assured me that your staff would take care of it. I left yesterday so relieved because of his kindness and caring attitude that it made the world of difference to me. Upon coming in today to have the tint removed another service employee (a woman, I'm sorry I don't know her name!) informed me I had a recall and when I asked after having an oil change done at the same time, they assured me it was no problem to have everything taken care of in the space of 2 hours. A lovely man (again, I'm so sorry but I don't remember his name either!) shuttled me to the mall where I spent my time taking care of errands and he was promptly there to pick me up 2 hours later. He was so kind, he listened to me talk about my family and was nothing but professional but at the same time sympathetic, which was such a blessing to me right now. My vehicle was ready for me when we arrived back at Harris KIA. The work was done perfectly and a nice clean car awaited me. I just really wanted you to know what fabulous staff you have at Harris KIA. Efficient and yet personable, kind, fair and informative, they have been a bright spot in a difficult time for me so I hope you will express my gratitude to them. I will not take my KIA anywhere else for any thing and I will tell anyone who will listen that they should do the same, regardless of their vehicles make. I don't doubt you'll take the time and effort necessary to express my comments and your own gratitude to them for a job well done and beyond. Thank you so very much. Tracy Fairweather More

Another satisfying experience I showed up without making an appointment for snow tires and as my car was nearing its next service hours Kolbi set everything up immediately and all I showed up without making an appointment for snow tires and as my car was nearing its next service hours Kolbi set everything up immediately and all within about 10-15minutes. I've been dealing with Kolbi in the service department for the last three or four years and everytime she makes me feel more like a member of the Harris Kia family than a customer that shows up every 5000 or so kilometres. i personally thinks that she's a rock star in the service department world. I stopped by the parts department to look at some rubber matts for my car and within five minutes Doug was taking a set to the service department for installation. I can honestly say that I've never had bad experience at Harris Kia. Sincerely Troy S P.S. I would like to wish all the Harris Kia staff and there families a safe and happy holiday season and all the best in the coming new year. More