Harris Kia - Service Centre

Had our 2022 EV6 in for a recall on the ICCU a couple months ago. While it was in for the recall they tried several times to upsell unnecessary work to me; and had me wait in the waiting room for four months ago. While it was in for the recall they tried several times to upsell unnecessary work to me; and had me wait in the waiting room for four hours instead of saying it would be in the shop long enough for me to go home and wait for a call. Two days ago the ICCU failed and I had to have it towed in. This is the same part they were supposed to look at and repair when it was in for the recall notice. The part is not in for at least 3 days, and they refuse to offer a loaner vehicle while they wait for the part and to repair it because the part is "not on backorder". The plus side is at least we didn't buy this $60,000 lemon from them directly, and now know we never want to deal with these crooks when we buy our next vehicle. To add to it, the complimentary "wash and vacuum" they do after a service is just a rinse with a hose and a 2 second vacuum on the drivers side floor. More

I had a break controller installed on my Kia Sorento. everyone I dealt with was friendly however when it came time to pay the bill it was over a hundred higher for labour then originally quoted. I paid t everyone I dealt with was friendly however when it came time to pay the bill it was over a hundred higher for labour then originally quoted. I paid the bill. However when I had a heavy duty mechanic friend check the job they were very concerned about what they saw. they took a few photos, heat shrink wraps not shrunk, quick connects, lack of taping the tubing. When I replied to the dealership customer service email I’d received, with my concerns about the quality of service and over charges I received no response. After a weekend and 3 business days I still had no response I forwarded the email to the GM at which point a service manager replied apologizing for the fact he’d been too busy to even acknowledge he’d received the first email but was taking my concerns seriously and looking into it. A week after sending my original concerns I received a reply admitting I’d been over charged and offering to refund $60 plus tax but defending the job that had been done. Stating everything had been done according to procedure and Kia standards. that he disagreed with my friends opinion. I wont be taking my car back for any future services, everyone I show the photos to agree the job was not done well that moisture will get in and I’ll have shorts and lights / breaks that stop working. I’ve included the photos of the work that is apparently done to KIA standard so you can decide who you agree with. More

One of the better service departments I've dealt with and Michelle Harper is a great person to deal with. Always a smile and a happy greeting. Michelle Harper is a great person to deal with. Always a smile and a happy greeting. More

The past month, Michelle Harper has been a light guiding me through such a stressful time. Not only keeping me informed about what was going on with warranty questions, taking care of all of my worries abou me through such a stressful time. Not only keeping me informed about what was going on with warranty questions, taking care of all of my worries about the hows and whens regarding fixing up my Kia soul (affectionately called yoda), but for being a comforting genuine person. In the midst of all the stress of my car stuff and a family emergency, she was a constant source of "I've got this for you" and she did. When I felt like I was taking care of everyone, Michelle made me feel like someone was taking care of me. That isn't just a reflection of her job, that is a reflection of the stellar person she is. I will always be grateful for her. More

I haven't had the pleasure of purchasing a car from this dealership but I watched Kyle interact and serve my customers (in a prior life) with the utmost professionalism. dealership but I watched Kyle interact and serve my customers (in a prior life) with the utmost professionalism. More

Michelle was very personable, fun, professional and could definitely deliver bad news like a champ! could definitely deliver bad news like a champ! More

Michelle Harper was a very friendly face checking my car in And smiling again checking me out thank you in And smiling again checking me out thank you More

I have been in my life experience in various service businesses. Michelle is one of the best. businesses. Michelle is one of the best. More