Harmony Honda

Great service with humble attitude at Harmony Honda. Recently, the worker name Wade, worked on my both keyless entry devices for my 2017 Honda CRV I bought at Harmony Honda. He even repaired one of the b Recently, the worker name Wade, worked on my both keyless entry devices for my 2017 Honda CRV I bought at Harmony Honda. He even repaired one of the broken devices that saved me over $200.00. With his humble and eager to learn attitude, I see his appreciation to his co-worker and dedication to his career. I am very much thankful to him and his co-workers. Great service! I definitely will recommend to anyone. More

Their customer service doesn't care about customer I had no problem with the service dept. but Sales Manager Quinn Binkley cares nothing about customer service once he has the car sold. Can not get a s I had no problem with the service dept. but Sales Manager Quinn Binkley cares nothing about customer service once he has the car sold. Can not get a straight answer in writing from him and HE "dropped the ball" on applying for our refund on a car rental through the Honda extended warranty, costing us hundreds of dollars More

Engine Light Check I went to the service department the other day as I my engine light went on and I wanted to see the code to know what was wrong. I went in and the ma I went to the service department the other day as I my engine light went on and I wanted to see the code to know what was wrong. I went in and the man said it would take 2 hours roughly to check for the code when this is a 2 minute process... I could do it myself if I had the reader. As well it was going to cost me $100. I am a young female, and I felt as if he was trying to take advantage of me for assuming my lack of knowledge about my engine light coming on. I went to Mr. Lube instead where he did the whole process in 3 minutes and with a minimal charge less than 1/4 of the price at the Honda service centre. More

Untrustworthy I have had 3 Honda vehicles serviced at Harmony Honda. My net experience has been poor. In short, I do not trust the service group. My most recent exp I have had 3 Honda vehicles serviced at Harmony Honda. My net experience has been poor. In short, I do not trust the service group. My most recent experience was that I had an independent mechanic do a check on my vehicle. Then I took it to Harmony Honda and they told me I needed a $1500 repair. I declined because I have had earlier experiences where they tried to up sell me aggressively or charge me for items I didn't need. So I took my car back to the independent mechanic and they confirmed there was no problem with my car's front end. I love Honda products but I avoid having any service work done there. They are friendly and efficient but very costly and I have little confidence that what they are telling me is the truth. On the sales side, I found Jonathan to be very helpful and friendly. I would buy from him. More

Always a pleasure to visit the Service Department at Harmony As the owner of 6 Honda vehicles over many years, good maintenance is essential to ensure driving enjoyment. Since moving from Ottawa, I have had the As the owner of 6 Honda vehicles over many years, good maintenance is essential to ensure driving enjoyment. Since moving from Ottawa, I have had the great pleasure of dealing with two excellent Service Advisors at Harmony Honda: Wolfgang Rush and Randy Deorksen. In addition to their extensive knowledge of the products and reliable advice, they know how to make a client feel most comfortable because of their positive attitude, good manners, and attention to detail. I look forward to many more years of first class professional service thanks to Wolfgang and Randy. More

Knowledgeable friendly customer care Whenever we have a question regarding operation of our new Ridgeline the Harmony Team is enthusiastic about ensuring we are familiarized one on one wi Whenever we have a question regarding operation of our new Ridgeline the Harmony Team is enthusiastic about ensuring we are familiarized one on one with various vehicle components. They are always polite and helpful. More

PROFESSIONALISM OF STAFF PAYS AT THE END OF THE DAY. My very first time encounter with Harmony Honda in Kelowna resulted in a job well done. I strongly believe that investment made in the Quality staff a My very first time encounter with Harmony Honda in Kelowna resulted in a job well done. I strongly believe that investment made in the Quality staff and Professional staff pays off at the end of the day in terms of very satisfied customers. MR. WOLFGANG RUSCH, Service Advisor is a GEM of a person. His PR qualities and his professionalism wins of harts and minds of customers, thus win the Loyalty of customers and repeat clients. My Car A/C problem and my car Door problem was fixed instantly. he took the initiative to check my entire car and found that Break Pads need to be changed and he changed them. he found the problem in the Wheels alignment and he fixed it. This is what I call "Think out of the box". With such satisfied treatment, I do not think I will ever take my car to any other Service station except Harmony Honda and serviced specifically by Wolfgang Rusch. Keep up the good work and I am sure you will accomplish your goals of business successfully. MOHAMMAD QURESHI, KELOWNA. More

Excellent Service Warranty Our original 2003 Honda Element had extensive front suspension work done about a year ago but recently noise had developed. Randy greeted me with a bi Our original 2003 Honda Element had extensive front suspension work done about a year ago but recently noise had developed. Randy greeted me with a big smile as I arrived at Harmony Honda as I booked an appointment. Randy listened to my story, reviewed my history, booked a complimentary inspection and then I waited for a shuttle ride home in their comfortable WiFi lounge. The next day, Randy called to say that our Element was ready and my courteous shuttle driver Fred was on his way. Apon arrival; Randy handed me my keys and said " It should have been done right the first time! " This is why we bought this car 14 years ago and it shows why Honda is a leader in warranty and customer satisfaction! Thanks for the complimentary cold water and car wash too. Nice touch! More

Customer service Today we encountered and emergency visit with our sunroof not closing (didn't help it was a rainy day!) We spoke with the Vernon dealership where we Today we encountered and emergency visit with our sunroof not closing (didn't help it was a rainy day!) We spoke with the Vernon dealership where we purchased the vehicle, to have them say to come to Venron and look at it, we drove all the way to Vernon, to be told there was no technician that would be available to even look at it. I called and spoke to Candace at Harmony Honda, she was amazing on the phone told me to come right in, once I got to the dealership Wolfgang Rusch knew who I was coming came, helped me out right away, asked to to wait to see what the problem was, they found the problem and fixed it in a timely manner! So very thankful for the both of them today!!!!!!!!!! We now know where to go for quality service! Thank you both again More