Harmony Honda

GREAT experience Today I had to stop in to the service centre, i was hesitant as i have previously had a very poor experience. I had the pleasure of dealing with a Today I had to stop in to the service centre, i was hesitant as i have previously had a very poor experience. I had the pleasure of dealing with a newer employee- Aaron McFadden, this was a breath of fresh air. Not only was he polite but he did everything to make me feel at ease about my service. For him alone i will be back without a doubt. Great job on finding better staff! Please pass the message along to Mr. MCfadden that I will be dealing with him from now on. A+ on his customer serivice. More

Very accommodating! My son and I drove to Kelowna on a Saturday afternoon from Kamloops. When we arrived, the check engine and VTM-4 lights lit up on the dash of my Ridge My son and I drove to Kelowna on a Saturday afternoon from Kamloops. When we arrived, the check engine and VTM-4 lights lit up on the dash of my Ridgeline. It was getting late but I though tthat I'd give them a call. Without hesitation they told me to come by so they could take a look. They had my truck in the shop five minutes after I arrived. In no time they diagnosed the issue and assured me that my vehicle would be back on the road before they closed. I was kept in the loop the whole way, and my vehicle was up and out of there as promised! This was my first time dealing with the shop at Harmony Honda, and I was extremely satisfied. I would recommend them to anyone! More

Wolfgang : making a positive difference ! Until recently, I wouldn't have taken the time to document a dealer review, but recent dealings with Wolfgang at Harmony Honda is changing that. He i Until recently, I wouldn't have taken the time to document a dealer review, but recent dealings with Wolfgang at Harmony Honda is changing that. He is is a Service Advisor who understands the client perspective, and does an above-average job of bridging the gap to Service issues. Wolfgang " gets it ". As a longtime (40+ years) car owner and someone who has experienced the highs and lows of operating automobiles of all makes, including six (6) new Honda products during the past 10 years, I value the importance of after-sales service, and recognize the difference between a professional approach and the many alternatives that pose as such. IF YOU ARE LOOKING for a Service Advisor who is willing to listen, act, and deal with you in a courteous, respectful manner, remember this name - Wolfgang - and give him a call. More

Very Satisfied A close friend of mine recommended Gary Grouch at Harmony Honda. That was enough for me. When I went in to Harmony , Gary was ready to help with profe A close friend of mine recommended Gary Grouch at Harmony Honda. That was enough for me. When I went in to Harmony , Gary was ready to help with professional courtesy. He had an abundance of knowledge & made me feel comfortable , not rushed or pressured & I drove off in my new civic. Overall , I found him to be a great spokesman for Harmony . Randy D More

Eight day wait for oil change On my way home from Bellingham on October 24, 2016 my service light indicated it was time for an oil change. First thing Tuesday morning at 7:30, I ar On my way home from Bellingham on October 24, 2016 my service light indicated it was time for an oil change. First thing Tuesday morning at 7:30, I arrived at Harmony Honda Express Service Department and was told they were fully booked and were booking into next week. The earliest appointment I could get was November 2 at 12:30. When I complained Ron suggested I pre-book for my oil changes every 6 months so many kilometres. Wolfgang couldn't have cared less and walked away. Before I bought my new 2009 Civic I was forewarned by several co-workers and friends that Harmony Honda customer service was awful. And I am sad to say that I agree. This is the second time I have been unable to get an appointment within a week for a simple oil change. There have been many other issues with this business. For example, missed light replacements when service completed. Many add-owns often totalling $500-$1000 with scheduled services. So much so I now lift my hood with a well-known reputable private mechanic in town. Apparently he has a lot of dissatisfied Honda customers. And he can sleep at night. More