Harbourview Volkswagen

When you buy a vehicle from a dealership and everything goes without a hitch it's easy to say positive things about the staff. It's only when unforeseen problems arise that you see the true character of th goes without a hitch it's easy to say positive things about the staff. It's only when unforeseen problems arise that you see the true character of those same staff members. In our case the vehicle we bought was used and one of those whose problems just couldn't be fixed. Jessica, the Service Manager, and Stephanie, the Assistant General Manager, were great. They went above and beyond and represented Harbourview VW well. They supported us, made us feel like valued customers, and in the end helped us get into a vehicle that works for us. We left with nothing but good things to say about Harbourview VW and we have no hesitation in recommending the dealership to others. More

Was not happy with customer service at this dealership. Went to the mainland and bought the same VW for 15% cheaper. Consider this option before spending your money here. Went to the mainland and bought the same VW for 15% cheaper. Consider this option before spending your money here. More

Recently I guided a friend of mine to a Golf Sportwagen at Harbourview . The trade in transaction was very uncomplicated and without pressure. Sean (the dealer principal ) was nice enough to have a chat an at Harbourview . The trade in transaction was very uncomplicated and without pressure. Sean (the dealer principal ) was nice enough to have a chat and Sean in sales sealed the deal . This is still a family run business and it really shows . Subsequently I have just had a service of my own Golf R and found that end of the operation to be at least as efficient and welcoming. Thanks to Iain and Jay . I rate this place as amazing , almost like a bygone era . More

No Pressure Sales Dave M. was a pleasure to deal with the purchase of my used VW Tourag in the summer 2019. Dave was very knowledgeable and made the stress of purchasi Dave M. was a pleasure to deal with the purchase of my used VW Tourag in the summer 2019. Dave was very knowledgeable and made the stress of purchasing a vehicle easy to deal with. The whole staff at the dealership were very friendly and approachable (no arrogant airs!) I also really appreciate the followup emails asking how everything is going with the vehicle and which services are coming due as I am not a local resident of the area. It is very reassuring that the company likes to keep their customers happy even after the initial purchase as the service is just as important to me. More

No hassle purchase. My wife who hates to purchased vehicles was quite impressed as there was no pressure to purchase and Dave the sales person was a pleasure to deal with My wife who hates to purchased vehicles was quite impressed as there was no pressure to purchase and Dave the sales person was a pleasure to deal with. The new Beetle like most new cars has a lot of bells and whistles all of which were well explained to her. She is happy customer. More

Feel Ripped Off !! Bought a 2014 V.W. jetta TDI vehichle from this dealer..two weeks later had a runaway .and No brakes!!.(almost died!!) refused to get back in the car Bought a 2014 V.W. jetta TDI vehichle from this dealer..two weeks later had a runaway .and No brakes!!.(almost died!!) refused to get back in the car .. .wanted to buy my old car back..they told me it would cost a extra 10 thousand dollars!!! So I had no choice but to trade it on a 2015 TDI that they had....not impressed at all!! Will never go back there! More

Awesome service Towed my car in at 10pm Friday (after hours of course) got a call at 8:30am Saturday to say my car was ready. Thanks so much for the fast service Towed my car in at 10pm Friday (after hours of course) got a call at 8:30am Saturday to say my car was ready. Thanks so much for the fast service More

Absolutely Terrible Customer Service We purchased a used Golf from this dealership in 2014. Five days ago we were driving home from Victoria to Courtenay when the car began to stall on u We purchased a used Golf from this dealership in 2014. Five days ago we were driving home from Victoria to Courtenay when the car began to stall on us anytime we slowed down to a stop or had to go up any sort of incline from a stopped position. This happened when we were just outside Nanaimo and were able to make it to the VW dealership for servicing. They did a diagnostic, determined it was a worn out ignition coil, and they replaced it. They charged us $450. We left the dealership and got back onto the highway only to realize that the car was acting exactly the same way. Nothing had been fixed! Even though it was not safe because of all the stalling, we were able to make it back to Courtenay. When we contacted them and asked them for some - any - kind of refund because they did ABSOLUTELY NOTHING THAT FIXED THE PROBLEM, they said there's nothing they can do. All they did was misdiagnose the problem. Just a reminder, we purchased this car at this dealership. Is that how you want to be treated as a customer? It goes without saying that we will never, ever use them again. I would strongly suggest that if you're looking to purchase a VW, go to Courtenay or Victoria. Be warned that they do not take customer service seriously. More

Usually avoid dealerships I do not normally buy cars from dealerships but they had the car I was looking for. The team were very helpful with my purchase of the car and also ve I do not normally buy cars from dealerships but they had the car I was looking for. The team were very helpful with my purchase of the car and also very accommodating with some of my unusual circumstances. Thanks Bronwyn and team for making the purchase a pleasant experience! More

The best service and the best car! I heard about Harbourview Volkswagen through my mom, who also got her car there. Graham Hope had sold her hers, and also got me set up with the perfec I heard about Harbourview Volkswagen through my mom, who also got her car there. Graham Hope had sold her hers, and also got me set up with the perfect car! The rest of the staff were also super helpful and friendly and it made the whole experience so positive. I will definitely recommend this place and Graham to anyone looking to get a new car! More