Harbourview Volkswagen
Nanaimo, BC
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Thanks to Russ for selling the car making the deal… sure made our experience a good one! Thanks to Darcy for taking his time explaining all the great features of our new 2924 GTI. Caitlyn did her thing with made our experience a good one! Thanks to Darcy for taking his time explaining all the great features of our new 2924 GTI. Caitlyn did her thing with numbers and makes that seamless fun! Oh and thanks to all the Dave’s you know who you are. More
Having dealt with numerous dealerships over the last 50 years, I can’t say enough about the staff at Harbourview, specifically Taylor Doyle our sales person, the minute I walked in it was like family. Ther years, I can’t say enough about the staff at Harbourview, specifically Taylor Doyle our sales person, the minute I walked in it was like family. There was no high pressure as I experienced in any other dealership I have dealt with. The old “let me talk to my manager” didn’t exist. Now I didn’t deal with their finance department as I paid upfront and didn’t finance so I can’t comment on that. I did deal with Caitlin Middleton the financial services manager and again no pressure, just a genuine concern that I received all the information necessary. Then there was Darcy Zhang the delivery specialist who went over all the information for my ID4 as it is basically driving a computer 😳 All in all I would not hesitate in recommending Harbourview and specifically Taylor Doyle. More
If you're thinking about getting a vw go in and ask for taylor Doyle. No pressure easy to work with and covered all my wants and needs prior to purchase. And gave me not 1 but 2 free hats after the sale wa taylor Doyle. No pressure easy to work with and covered all my wants and needs prior to purchase. And gave me not 1 but 2 free hats after the sale was over! More
………. I give Harbourview Volkswagen 5 stars on good will and customer service ….The sales gal Taylor Doyle could not have been more helpful in completing m I give Harbourview Volkswagen 5 stars on good will and customer service ….The sales gal Taylor Doyle could not have been more helpful in completing my transaction …..Thank you all More
I recently purchased an used 2016 Passat, besides knowing its age and driven distancem I coulg not tell from new. Besides thatm I am very pleased with the advice and assistance rhat I received durin knowing its age and driven distancem I coulg not tell from new. Besides thatm I am very pleased with the advice and assistance rhat I received during the purchase and aaaaaaaaaai highly recommed their services. More
I bought a 2017 Volkswagen Golf Alltrack from Harbourview Volkswagen. Let me tell you about my experience. From the very first phone call I felt that something was different about this dealershi Harbourview Volkswagen. Let me tell you about my experience. From the very first phone call I felt that something was different about this dealership. For starters, it's a family owned place and it shows in all the right places. Everyone that I had the pleasure to meet and spend time with made me feel comfortable and valued and at no point did I ever feel anything less. During the sales process I felt that I was treated fairly and even thought they weren't able to shave much off of the listed price "which was only because the car was fair market priced already", they did play my game and offered me a token discount that made me fell listened too. All of the staff at Harbourview seem genuinely happy to be there which shows in all the right ways. Any questions that I asked were promptly answered to my satisfaction and I valued the whole experience. I'm looking forward to a long journey ahead with these people. You really owe it to yourself to visit Harbourview Volkswagen and see what they have too offer which is in my humble opinion is absolutely brilliant. Regards, Kelly Wilson. More
Bought a used truck from Harbour View It had some issues after working with management and multiple trips to the dealer . Harbour View VW came through. And made sure I was satisfied with my purchase. Thank after working with management and multiple trips to the dealer . Harbour View VW came through. And made sure I was satisfied with my purchase. Thank You More
When you buy a vehicle from a dealership and everything goes without a hitch it's easy to say positive things about the staff. It's only when unforeseen problems arise that you see the true character of th goes without a hitch it's easy to say positive things about the staff. It's only when unforeseen problems arise that you see the true character of those same staff members. In our case the vehicle we bought was used and one of those whose problems just couldn't be fixed. Jessica, the Service Manager, and Stephanie, the Assistant General Manager, were great. They went above and beyond and represented Harbourview VW well. They supported us, made us feel like valued customers, and in the end helped us get into a vehicle that works for us. We left with nothing but good things to say about Harbourview VW and we have no hesitation in recommending the dealership to others. More
Was not happy with customer service at this dealership. Went to the mainland and bought the same VW for 15% cheaper. Consider this option before spending your money here. Went to the mainland and bought the same VW for 15% cheaper. Consider this option before spending your money here. More