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Guelph Hyundai
Guelph, ON
1,564 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,564 Reviews of Guelph Hyundai
February 05, 2016
Terrible Communication Previous to my service at Guelph Hyundai, I had been servicing my car at Waterloo Hyundai with no issues. Due to a change of employment, I was no long Previous to my service at Guelph Hyundai, I had been servicing my car at Waterloo Hyundai with no issues. Due to a change of employment, I was no longer in the KW region and thus went to Guelph Hyundai for my required service for warranty. When I arrived they were very pleasant, I was impressed with the service area and I was given my shuttle back to my place of employment. During the day I received a phone call from them informing me that my fronts brakes needed changed and some fluid changes would be required further down the road. They asked if I wanted these done at this time and I agreed. They never stipulated the costs of these additional services. I knew the approximate value of the brakes as I had my back brakes replaced by the Waterloo Hyundai but figured the other fluid changes would be minimal and were needed for my warranty. Much to my surprised when I showed up later to retrieve my vehicle, my bill was for $2,000. I discussed with multiple people, including my previous servicing company, and they agreed that a maintenance bill of $2,000 on a new car (less than three years old) is absurd. When reviewing the bill all the additional “fluid” changes resulted in $1,200 in additional charges and were all done with the Supreme packages. The labour charged was over $200 per hour. When I inquired about my bill they stated everything was communicated to me and nothing more they could do. I do not feel that communication was provided. When the services being provided are significant in dollar value, the fees should have been communicated along with the reason for needed the required servicing. None of the additional work was required for warranty. Needless to say, I will now be looking for a new business to service my car on a monthly basis. More
by hyundai123
Employees Worked With
Donny Lachance
February 05, 2016
Excellent Dealership I seen a car on their website and was chatting online. Recd a call back within in an hour from a sales Rep, and had my appt booked the same day for I seen a car on their website and was chatting online. Recd a call back within in an hour from a sales Rep, and had my appt booked the same day for a test drive with Sheryle. By the end of the day financing was all done and the deal was done. Great Service, quick response from dealer, very accommodating for my financing request. Wouldn't hesitate to recommend them to anyone. More
by lisa
Employees Worked With
Sheryle,Massado, John Schoeck, Sheryle Machado
January 12, 2016
Service good - Communication poor I brought in my 2004 Santa Fe because my low oil pressure light was on. The service centre was able to see me the same day and I was provided the awes I brought in my 2004 Santa Fe because my low oil pressure light was on. The service centre was able to see me the same day and I was provided the awesome shuttle service back to work. I had a lube, oil, filter done as well there was a recommendation to replace a faulty low oil pressure sensor. On the phone I was told that I was down a litre of oil, I was also told that my oil filter was not the correct size and could be a potential problem but nothing definitive. Upon pick up I was also told that possibly the wrong size oil filter could have triggered the oil pressure sensor to go off although it would not of been responsible for the faulty sensor that now needed to be replaced. I asked for the wrong size filter and the right size filter so I could take it back to the mechanic that installed it. That mechanic spoke with Hyundai service centre who then told them that my oil levels were ok and that there nothing wrong with the wrong size filter - in fact sometimes after factory filters are smaller. My issue is with the miscommunication I received regarding my vehicle; the oil level when I brought in the vehicle for service due to an low oil pressure light and the size of the filter. All in all the actual service was fine but the communication was poor. More
by winter2016
Employees Worked With
Donny Lachance
January 04, 2016
Second Car from Guelph Hyundai This is the second vehicle we have bought from Guelph Hyundai and from Scott Shafer specifically. Due to a breakdown of my old vehicle I needed a new This is the second vehicle we have bought from Guelph Hyundai and from Scott Shafer specifically. Due to a breakdown of my old vehicle I needed a new one quick and Scott got me in my new Elantra in just a few days! Thanks Scott! More
by Cal495
Employees Worked With
Scott Shafer
December 27, 2015
Great service We had to find a car in limited a limited time frame for our daughter, and Scott was able to get us a Hyundai Elantra less than a week. The service so We had to find a car in limited a limited time frame for our daughter, and Scott was able to get us a Hyundai Elantra less than a week. The service so far has be great. More
by Stacey
Employees Worked With
Scott Shafer
December 09, 2015
Awesome experience for a first time car buyer! I had an awesome experience at the Guelph Hyundai Dealership. I wasn't pressured into anything necessary, and they all made me feel comfortable. Very I had an awesome experience at the Guelph Hyundai Dealership. I wasn't pressured into anything necessary, and they all made me feel comfortable. Very friendly staff, and well organized. More
by mw15
Employees Worked With
Scott Shafer
December 05, 2015
Convenience and good quality I had a major amount of service due on my vehicle and was able to get an appointment without too much delay. Staff called me in advance and I was abl I had a major amount of service due on my vehicle and was able to get an appointment without too much delay. Staff called me in advance and I was able to arrange a loaner vehicle. I was able to drop off easily and quickly before work, and they even had the loaner vehicle warmed up for me! Staff kept me well informed of the progress of the work on my car. Unfortunately, there was supplemental work required to be done and my car wasn´t ready on time, so they let me keep the loaner overnight. There were no surprises when it came to paying the bill, which is always nice! I have always enjoyed having my vehicle serviced at this dealership. The new facility is clean and comfortable, and I love the drive-in service! More
by vmotto
Employees Worked With
Donny Lachance
December 02, 2015
Everything ok Service dept experience was very good. Waiting room was clean. Lots of reading material. It was easy to pre book appointment. Overall very satisfied. Service dept experience was very good. Waiting room was clean. Lots of reading material. It was easy to pre book appointment. Overall very satisfied. Tony More
by tony33trainor65
Employees Worked With
William Mckee
November 30, 2015
Pleasant experience Christa efficiently took good care of me and I was back out in no time. Waiting room was clean, lots to read and of course it was nice to look over t Christa efficiently took good care of me and I was back out in no time. Waiting room was clean, lots to read and of course it was nice to look over the new cars. More
by Pat
Employees Worked With
Christa
November 27, 2015
Good people I turned down the free shuttle and am glad i did. I actually enjoyed my 2 hour wait time here. Pleasant atmosphere good coffee and rice krispie squar I turned down the free shuttle and am glad i did. I actually enjoyed my 2 hour wait time here. Pleasant atmosphere good coffee and rice krispie squares...yum. ?? More
by tire laďy
Employees Worked With
can't remember his name but he was very attentive.
