Grimsby Ford

Grimsby Ford took a deposit on a truck and never refunded the $1000.00 deposit once I called them to cancel the deal a few days later. They also ran my credit without a signed application. the $1000.00 deposit once I called them to cancel the deal a few days later. They also ran my credit without a signed application. More

Kimberly Buckingham treated me to excellent service. Always professional and with a smile a 10+++. Although the product is important, to me good service is more important. Thanks Kimberly and the servic Always professional and with a smile a 10+++. Although the product is important, to me good service is more important. Thanks Kimberly and the service department at grimsby ford. More

My 2017 Titanium Escape was 2 months out of extended warranty (less than 65k kilometres) and began drinking coolant and shuddering when it started on cool mornings. Their Head gasket test (20 minutes o warranty (less than 65k kilometres) and began drinking coolant and shuddering when it started on cool mornings. Their Head gasket test (20 minutes only not the standard 5 hour pressure test) indicated nothing wrong.. Sold it back to Grimsby and we now see it on their Used Car list. God help the next owner. They paid us a fraction what it was worth. Sales manager never called us back after repeated calls to get a buyout price. More

Did you know? Ford only warranties their paint on new vehicles for 2 years! My 2017 Ford Escape the paint was peeling around the windshield already in 2019. It Ford only warranties their paint on new vehicles for 2 years! My 2017 Ford Escape the paint was peeling around the windshield already in 2019. It was fixed in 2019 and now it's happening again. It's so bad that it's down to the metal and starting to rust. It's only 5-6 years old!! Nothing but stonewalled from Grimsby Ford - they won't even talk to me or so much acknowledge it. Ford of Canada says take it up with your local dealership - and they won't even return my calls! Thankfully the company they contracted in 2019 to repaint has offered to help out and repaint the area they fixed - but I'm on the hook to repaint the rest for over $2000! Never ever buying a FORD again - and for sure not from GRIMSBY FORD again!! More

Very sketchy practices going on at this dealer. They will tell you that you cannot buy their vehicles cash. They will force you to take their financing or they will not sell you a vehicle. Their re They will tell you that you cannot buy their vehicles cash. They will force you to take their financing or they will not sell you a vehicle. Their reasoning is that their vehicles are being bought for cash and then being sold over the boarder for more money so forcing their customers to take their financing will stop this from happening. I'm sorry but how is this practice my problem? Why am I being forced to pay more for my vehicle because of it? Very sketchy Grimsby Ford! Further more; I brought this practice to the attention of Ford Canada and they refused to get involved. It seams as though Ford is not concerned about their customers' satisfaction at all. More

Great customer service from Gail Shankland in sales. Low pressure sales gave us time to think before purchasing, knowing we were making the right decision. After sales follow up was outstanding and the Low pressure sales gave us time to think before purchasing, knowing we were making the right decision. After sales follow up was outstanding and the delivery was fantastic - all our questions were answered. More

Our Company finally caught to the lousy service and over inflated repair bills….Ford will be getting a complaint from our Company…. These guys should be investigated…. Service advisor Kim was great…. Alex o inflated repair bills….Ford will be getting a complaint from our Company…. These guys should be investigated…. Service advisor Kim was great…. Alex on the other hand could have been more professional…. And said let us get your next rental since we keep screwing up…. Stay clear of Grimsby Ford…. I can’t believe I recommend this service dept to try…. To my Company…. More

Amazing! very personal. Very nice atmosphere,, Gail was extremely helpful when buying my vehicle and Kim is an amazing service representative, seems like she knows what she’s doing. Also everyone responds extremely helpful when buying my vehicle and Kim is an amazing service representative, seems like she knows what she’s doing. Also everyone responds very fast I think the longes time I’ve waited for a call back was 1 hour or so! Gail also pretty much gave me a Demo mustang for a very nice price! Extremely recommend Grimsby for I usually go out of my way to go to this dealer specifically More

The service department is terrible. They don't do the work promised but managed to make the vehicle worse than before bringing it in. Completely nightmare. work promised but managed to make the vehicle worse than before bringing it in. Completely nightmare. More

While I didn't purchase with them (due to distance - I am over 200km from Grimsby), the customer service I received from Netasha was top notch. I had reached out to a dozen dealerships, and Netasha was the over 200km from Grimsby), the customer service I received from Netasha was top notch. I had reached out to a dozen dealerships, and Netasha was the most prompt, informative, and personable interaction I had. I ended up buying locally as a vehicle came up, but had that not happened I would have certainly bought from Netasha and Grimsby Ford. More