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Great West Chrysler Jeep Dodge - Service Center
Edmonton, AB
160 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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160 Reviews of Great West Chrysler Jeep Dodge - Service Center
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September 23, 2022
They are able to fix the problem even though I had called as an emergency. They did all to make it an easy experience when I thought I was stranded as an emergency. They did all to make it an easy experience when I thought I was stranded More
by Hstarr
Employees Worked With
Advisor Rob
August 25, 2022
Nickel and dime you to death - couldn't get warranty work a year ago because part disappeared from service department. No complaints from me:) I'm now getting the work done and have a bald tires (rear only) a year ago because part disappeared from service department. No complaints from me:) I'm now getting the work done and have a bald tires (rear only)I spoke to Dave (service Mgr) and he gets confrontational with husband and I. AND We ask for clips (hold plastic guard between back tire and rear bumper )..he charges (wanted to, but I spoke to a sales manager with common sense) $3.93 for the parts!! Great West must be hurting for cash:) The tires: came with ram 1500 bald after 55,000 km. Nobody wants to take responsibility for the defect (I'm asking for consideration for replacement tires.........well, they lost a tire sale and a vehicle sale. After my conversation with Dave E., I went down the road to Kal Tire and bought 4 new NOKIA tires for $1600 installed and lifetime rotation and I'm shopping for a FORD now! Great job Dave. The Service guy is a piece of work too! Yup..I have an invoice for this class move. Service Advisor Robert Kanak is top notch rude! I talked to a few people waiting for oil change and they are ONLY THERE BECAUSE THE OIL CHANGE CAME WITH THE VEHICLE purchase....just saying. More
by Tandresen
Employees Worked With
Parts and svc manager , Zachary Yachimec
August 13, 2022
Good to purchase another vehicle at great west Chrysler, the sales person was great, also the finance person Janie was also helpful, happy with truck.. the sales person was great, also the finance person Janie was also helpful, happy with truck.. More
by Kanayally
Employees Worked With
Vinny (Vineet) Sachdeva, Janie Goguen
July 19, 2022
Robert Kanak has to be the best service advisor I have ever met. Polite, knowledgeable and honest. I didn't feel like I was being led down the garden path, but definitely felt confident my van was in g ever met. Polite, knowledgeable and honest. I didn't feel like I was being led down the garden path, but definitely felt confident my van was in good hands. Robert went over all the work done with me to my satisfaction. All the work was done and I feel like I have a new van. The van was ready for me to pick up in one day which certainly exceeded my expectations. I will be back! More
by jim_mcdougall
Employees Worked With
Robert Kanak
July 03, 2022
I had an issue with my van and Dave Elgie made sure I was taken care of … when the diagnosis of vehicle was tough he communicated and made sure I didn’t lose any time away from work … and the bill was less t taken care of … when the diagnosis of vehicle was tough he communicated and made sure I didn’t lose any time away from work … and the bill was less than expected… great service thx More
by moraaeel
Employees Worked With
Dave Elgie and Vern
June 17, 2022
Took jeep in to greatwest Chrysler West edmonton April 2022 for a leak under my jeeps front end and other lines done. Mechanic told me I should replace my rear output seal as well as he said it' April 2022 for a leak under my jeeps front end and other lines done. Mechanic told me I should replace my rear output seal as well as he said it's looking old ( never had a leak from rear of jeep before) total cost was $ 3040.00. Now it has been in 3 times as the rear output seal keeping leaking. 3rd time I took it in was on a Wednesday ( yes I had an appointment). Heard nothing all day and phoned next morning and found out it was sitting outside all day and never even looked at it. It's going on Friday now and have not been informed about if it has been fixed or even looked at. The second time I brought it in and They said it's ready after 8 hrs and I picked it up. They will not produce any paperwork stating they fixed it ! )Using excuse as 2 techs worked on it and they need to discuss there labour time). It probably sat outside all day and never looked at it, thats why it still leaks. The service manager at greatwest is useless, doesn't even remember who I was when I call to tell him it was leaking the second time that was 2 weeks ago. I plan on filing a complaint with AMVIC and also file civil complaint against this dealership. ABSOLUTE JOKE THIS DEALERSHIP IS. More
by No surprise
Employees Worked With
Dave Elgie
June 10, 2022
They try to make things affordable by breaking out the big job to a few small ones always keeping us in loop for what must be done immediately big job to a few small ones always keeping us in loop for what must be done immediately More
by Customer
Employees Worked With
Service people and mechanic were very upfront with asap and a little longer work
