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Great West Chrysler Jeep Dodge - Service Center
Edmonton, AB
160 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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160 Reviews of Great West Chrysler Jeep Dodge - Service Center
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April 12, 2024
This is a follow up review from a previous review dated February 4, 2024. The complainant received an email from the new General Manager Rob Bertschi at GWC. Rob investigated the complaint from October 1 February 4, 2024. The complainant received an email from the new General Manager Rob Bertschi at GWC. Rob investigated the complaint from October 16, 2023, as per the review dated February 4, 2024. David Elgie then connected with the complainant via telephone to resolve the concerns. Rob compensated the 2 shifts the complainant could not book at work due to having to return the vehicle to GWC, and for the appointment at Leduc Chrysler. Rob has righted a wrong that occurred before his time at GWC. Thank you, Rob! More
by ljohnsonabbc
Employees Worked With
Rob Bertschi. David Elgie
April 07, 2024
Had leaks on my car, and I told them where it was leaking from and they fixed other things instead of the one I told them about. Cost me over 1200$ and my car is leaking all over the place. from and they fixed other things instead of the one I told them about. Cost me over 1200$ and my car is leaking all over the place. More
by coreysully
Employees Worked With
N/a
March 23, 2024
Reps were friendly and helpful. Service and care were timely and I appreciate that. I especially appreciated the Uber service provided to and from my destination while my vehicle wa Service and care were timely and I appreciate that. I especially appreciated the Uber service provided to and from my destination while my vehicle was in service . Thank you! More
by lalesanko
Employees Worked With
Service
March 13, 2024
fast and quality oil change service, staff is friendly and helpful. Good overall experience for me. and helpful. Good overall experience for me. More
by SST
Employees Worked With
February 27, 2024
Worst service ever. Had my vehicle in twice & paid both times and they fixed nothing. Finally I was told it was something else- a third thing but they needed a part so t Had my vehicle in twice & paid both times and they fixed nothing. Finally I was told it was something else- a third thing but they needed a part so they ordered it and told me they would phone me when it came in. That was 7 months ago. So I phoned the service manager and left a message twice and no response. Now that’s NOT service. More
by slamstars
Employees Worked With
Vern & Jamie.
February 27, 2024
Not happy at all. My truck has transmission issues. Brought to your dealership. Have warranty. You found the problem and told me it’s going to be step by step procedur My truck has transmission issues. Brought to your dealership. Have warranty. You found the problem and told me it’s going to be step by step procedures to fix problem. Done first one got back my truck. Then same problem now service advisor and shop foreman told me take truck where I bought. I thought if you have warranty you can take any dodge dealer for fix the vehicle. I been told they can’t do nothing about it. So be a professional and work with customers More
by arhtransport78
Employees Worked With
Rob
February 04, 2024
GWC lacks integrity, accountability, honesty, professionalism, and everyone involved in this incident has no moral compass. On October 16, 2023, I took my Jeep to GWC for Winter Road Special and professionalism, and everyone involved in this incident has no moral compass. On October 16, 2023, I took my Jeep to GWC for Winter Road Special and servicing that was due. GWC never considered that a female would check the servicing requests for completion after being charged for them. 1. The oil was not changed as requested. 2. The brake fluid was not changed as requested. 3. It is unknown if GWC completed the Major Fuel Service as requested. 4. In the spring it will be known if the transmission filter was changed. After checking the oil the next morning and noting it to be dirty, all trust was gone with GWC. I did receive a full refund from the servicing invoice, but they refused to answer emails and compensate me for the 2 extra days I could not book shifts at work. Leduc Chrysler confirmed the brake fluid and the oil had not been recently changed at the servicing appointment at GWC. How childish and guilt ridden for David Elgie, Grant Steil, Vernon Arthurs, and Meighan Kanak to not reply to emails and not compensate a customer after putting their "ex-customer's" vehicle and safety at risk. If you have to take your vehicle to GWC, please check that the servicing was completed as requested for your safety. More
by ljohnsonabbc
Employees Worked With
David Elgie, Grant Steil, Vernon Arthurs, Meighan Kanak.
