Great West Chrysler Jeep Dodge - Service Center

I took my Jeep in this week to do an oil change and to fix a leak. I also asked them to take a look at the A/C and heat, as it was only working when I turned it to the maximum volume. I asked for an estim fix a leak. I also asked them to take a look at the A/C and heat, as it was only working when I turned it to the maximum volume. I asked for an estimate price and time to get everything done, but I explained that the leak was the priority, and that I needed my car back the next day by the end of the day (I dropped off my car that day in the am), so if they couldn't do it all by then, to just fix the leak. A few hours later a get a text message from them saying that it will cost $1,200 to get everything done. I asked them why was it so expensive? They replied back saying that it would be a lot of labour to fix everything, and that the leak was coming from the front crankshaft seal. I told them I wasn't expecting it to be so much and asked for a few minutes to get back to them. They replied back telling me that if I wanted done by the end of next day I had to let them know right away so they could order the parts before cut off time. I decided to go ahead with it, as I needed my car for work, and I had no time to just be shopping around for a cheaper mechanic or a second opinion at the time. When I received the invoice, it stated that the leak was fixed and everything else was taken care of. The next day I noticed in my underground parking spot that there was a puddle of fresh leak again. I could not believe my eyes, and thought maybe it was just a residue or something that they used to wash that was still there. Today I go to my underground parking to drive my car to work, and there was a huge puddle, bigger than I ever seen before, it is now worse than when I took it in to get the leak fixed (as per pictures I posted here). So whatever they did to my Car, claiming to have "fixed that leak", they actually made it now worse than when I first brought my car in. I am extremely upset to say the least! They are closed for the weekend, and I have to wait for them to open during the week days now, to see what they are going to do about this now. But now I am wondering if I can trust these people with my Car? How do you take your Car to get fixed and they actually make it worse than before?! More

Fast and friendly place to have your service done. .. Looking forward to have business again with you guys! Keep it up! .. Looking forward to have business again with you guys! Keep it up! More

we keep coming back because of the prompt service from the dealership good job everyone the dealership good job everyone More

Everyone treated me with respect and kindness I had a problem with bug in program and it was easy fix at no cost problem with bug in program and it was easy fix at no cost More

Always great service! Friendly faces and always a warm welcome. Love the free oil changes Friendly faces and always a warm welcome. Love the free oil changes More

They are readily available when I call with issues. Explain why they do things. And, get them done quickly Explain why they do things. And, get them done quickly More

Great service easy to deal with fast and easy dealing with them for 30 plus years with them for 30 plus years More

Great service and customer care by Brian; all aspects of the service appointment was handled exceptionally! the service appointment was handled exceptionally! More

Megan (service desk), Robert (service advisor) and Jorge (vehicle technician), exceptional & professional service from them. (vehicle technician), exceptional & professional service from them. More