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Grande Prairie Subaru

Grande Prairie, AB

4.5
455 Reviews
Located in Grande Prairie, AB, Grande Prairie Subaru is a certified Subaru retailer committed to providing the highest level of customer satisfaction while offering the finest selection of new and used vehicles in the country. Come in and visit us today at Grande Prairie Subaru - Where the Peace Country comes to SAVE!
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11445 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 455 reviews

October 28, 2016

The best I ever had !!! Very amazing service! Shaelynn was the bomb. com. She answered all my questions and is very professional. She's super cute. And I am going to buy a c More

by Bwilson778
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaelynn Elliot
October 28, 2016

Great service I went in to price out a new vehicle, Samantha helped me out. She answered all of my questions and made sure I understood everything. She was very More

by Belbz01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Hurlock
October 27, 2016

Amazing Customer Service!!! Everyone who works here is so friendly and will go above and beyond to help put you in the perfect car for your everyday needs!! More

by OneHappyCustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaelynn Elliot, Samantha Hurlock
October 27, 2016

Great Service, Great Vehicle For a first time car buyer, I was not overwhelmed by the experience thanks to friendly staff who were willing to find the answers I needed. I did a lo More

by katelynane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Green, Ted Feltham, Shaelynn Elliot
October 27, 2016

Amazing! Wonderful customer service, helped me find everything I wanted and needed in a vehicle. Highly recommend going here if you are looking to get yourself More

by Happy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Hurlock
October 27, 2016

Awesome experience I had such an amazing experience at Subaru, Samantha hurlock answered all my questions I had to the best of her knowledge and was super friendly. I de More

by Carguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Hurlock
September 30, 2016

Top notch! We just purchased our second Subaru here. Alex is super friendly and very knowledgeable. Jim and Ted helped us get the payments we were happy with a More

by Subaru2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Green, Ted Feltham, Jay Leybourne, Alexander Meadus
September 29, 2016

Amazing service. They work really hard and are really nice with their clients. They took my application seriously and gave me exactly what i needed. So it's a More

by Vivijr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ted Feltham, Alexander Meadus
September 24, 2016

Doesn't Care Horrible. horrible response tocustomer concerns. Won't share email address for manager or regional manager. Won't respond to email inquiries regardin More

by Unhappy
Customer Service
Recommend Dealer
No
Employees Worked With
Jim Green, Shaelynn Elliot
Sep 26, 2016 -

Grande Prairie Subaru responded

Grande Prairie Subaru participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I am sorry for your frustration regarding our data base. You are listed in the data base as our customer because you purchased a vehicle from Grande Prairie Subaru. As with all of our previous customers we try to maintain open communication by following up every so often to ensure you are happy with your vehicle and to offer superior customer service to our clientele. We have not and will not share your information. Please know that as of Saturday morning as per your request we have removed from our follow up call list. We would like to apologize for any inconvenience we may have caused you with our customer service call . Should you require any further information or if you would like to contact the General Sales Manager directly he would forward to the opportunity to speak with you. I am grateful that you have brought your concerns to our attention, as we strive for 100% customer satisfaction 100% of the time.

September 21, 2016

No pressure, all satisfaction Alex was such a fun and professional salesperson. I really enjoyed my buying experience and never felt stressed or like I was being played. He also r More

by Jordan K Stanich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Green, Ted Feltham, Alexander Meadus
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