Back

Grande Prairie Nissan - Service Centre

Grande Prairie, AB

4.9
391 Reviews

391 Reviews of Grande Prairie Nissan - Service Centre

Sort by
January 13, 2017

I was from out of town and needed one day service. Made an appointment for morning for a simple diagnosis but my truck never entered till late afternoon only to get a repair list of every minor detail More

by Frank La Crete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service
Jan 16, 2017 -

Grande Prairie Nissan responded

Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Appointment times do not guarantee your vehicle will be in the shop at that specific time your appointment was booked for. Once a vehicle has been dropped off it is listed in a priority sequence. Different Technicians specialize in different areas of diagnoses and repair. The next available technician that has the appropriate credentials and certifications to work on a vehicle is then assigned. The vehicle is brought into the shop for a complete diagnoses. We try our hardest to complete all appointments as thoroughly and as quickly as we can. All vehicles in our shop receive a free World Class Inspection as part of our commitment to safety and customer service. The results of these inspections are given to our customers so that they are aware of any repairs or services their vehicle may need. Your satisfaction is important to me and I would love the opportunity to personally discuss your concerns with you. If you would be so kind as to contact me, Bruce Deacon, Service Manager at Grande Prairie Nissan, I would welcome the opportunity to further review your service concerns. We are always working to improve our customer experience and we take all of the feedback we receive to our team and use these as learning opportunities. I am grateful that you have brought your experience to my attention, as we strive for 100% customer satisfaction 100% of the time.

January 13, 2017

Great work! Been dealing with this dealership for 2.5ys we have had oil changes, warranty repairs, and other minor work done, always please with the services prov More

by Sonya
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kenan Llenes, Sarah McNeil
January 12, 2017

Fantastic staff and amazing service! I always choose Nissan to service my vehicle, they are hard workers and always go above and beyond. They are willing to answer any and all questions o More

by CarissaM95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenan Llenes, Sarah McNeil
January 12, 2017

Awesome Service Have found the people at Nissan to be courteous, efficient and very professional when I have had by truck in for servicing. Would recommend Nissan to More

by witness
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Primmer, Kenan Llenes, Sarah McNeil
January 12, 2017

Great service! Was in for service and bought the vehicle at this dealership. The service was great and knowledgeable. Overall a great experience and the people were More

by Marcee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mandy Shakotko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenan Llenes, Sarah McNeil
November 14, 2016

Great work Love being able to drive in and have the oil changed. It is great stopping in and seeing these guys! I feel like part of this family I never worry a More

by Heather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenan Llenes, Sarah McNeil
October 20, 2016

Fast friendly service We were on a trip to Alaska and our vehicle needed service as we were coming into Grande Prairie. We found the local dealership and pulled in. When we More

by Offroader666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah McNeil
October 20, 2016

Great service I recently have went to the Nissan dealership to get my oil changed. The girl that assited me was very helpful and professional. I will definitely go More

by Jeremy714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah McNeil
October 13, 2016

Excellent people The people are always friends and easy to talk to, they help with all of my questions and help me better understand what is happening to my vehicle More

by Jennifer zephi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah McNeil
October 13, 2016

Awesome experience My experience with Grande Prairie Nissan was amazing, Sarah is the one who helped me and was so nice and helpful, her humour is contagious I would def More

by Court94
Recommend Dealer
Yes
Employees Worked With
Sarah McNeil
...
19
...