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Grande Prairie Nissan

Grande Prairie, AB

4.9
2,425 Reviews
Located in Grande Prairie, AB, Grande Prairie Nissan is a certified Nissan retailer committed to providing the highest level of customer satisfaction while offering the finest selection of new and used vehicles in the country. It's where the Peace Country comes to SAVE! Grande Prairie Nissan belongs to the AutoCanada family of dealerships. AutoCanada is one of Canada’s largest multi-location automobile dealership groups, currently operating 48 franchised dealerships, comprised of 56 franchises, in eight provinces and has over 3,400 employees. AutoCanada currently sells Chrysler, Dodge, Jeep, Ram, FIAT, Chevrolet, GMC, Buick, Cadillac, Infiniti, Nissan, Hyundai, Subaru, Mitsubishi, Audi, Volkswagen, Kia, BMW and MINI branded vehicles. In 2014, our dealerships sold approximately 57,000 vehicles and processed approximately 786,000 service and collision repair orders in our 822 service bays during that time.
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10314 116 Avenue

Grande Prairie, AB

T8V 4K5

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Showing 2,425 reviews

January 13, 2017

24000km Service The service was phenomenal when I stopped in for my 24000km appt in mid December '16. Nissan's courtesy shuttle van was very convenient and transporte More

by DDLee
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mandy Shakotko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenan Llenes, Brandon Wanke, Sarah McNeil
January 13, 2017

I was from out of town and needed one day service. Made an appointment for morning for a simple diagnosis but my truck never entered till late afternoon only to get a repair list of every minor detail More

by Frank La Crete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service
Jan 16, 2017 -

Grande Prairie Nissan responded

Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Appointment times do not guarantee your vehicle will be in the shop at that specific time your appointment was booked for. Once a vehicle has been dropped off it is listed in a priority sequence. Different Technicians specialize in different areas of diagnoses and repair. The next available technician that has the appropriate credentials and certifications to work on a vehicle is then assigned. The vehicle is brought into the shop for a complete diagnoses. We try our hardest to complete all appointments as thoroughly and as quickly as we can. All vehicles in our shop receive a free World Class Inspection as part of our commitment to safety and customer service. The results of these inspections are given to our customers so that they are aware of any repairs or services their vehicle may need. Your satisfaction is important to me and I would love the opportunity to personally discuss your concerns with you. If you would be so kind as to contact me, Bruce Deacon, Service Manager at Grande Prairie Nissan, I would welcome the opportunity to further review your service concerns. We are always working to improve our customer experience and we take all of the feedback we receive to our team and use these as learning opportunities. I am grateful that you have brought your experience to my attention, as we strive for 100% customer satisfaction 100% of the time.

January 13, 2017

Very good service Awesome service Nissan grande prairie, very nice people and friendly. Always did a very good job in my Murano. Keep up the good work guys. I definit More

by Jhonglei13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mandy Shakotko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenan Llenes, Sarah McNeil
January 13, 2017

Service It was grwat to see my Nissan family! Was in the other day to have regular maintenance done. The sevice was fantastic as usual. Even my friends enj More

by Heather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenan Llenes, Sarah McNeil
January 13, 2017

Excellent service It is always a pleasure dealing with Sarah, whenever it comes to the service of my car... thank you for always helping make sure I understand the work More

by Jennifer zephi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah McNeil
January 12, 2017

My experience with this dealership Since the purchase my new pick up I have found that the customer service has been top notch. They are always friendly and helpful. It's good feeling w More

by Ken Wallace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenan Llenes, Sarah McNeil
January 12, 2017

Great service! Was in for service and bought the vehicle at this dealership. The service was great and knowledgeable. Overall a great experience and the people were More

by Marcee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mandy Shakotko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Sharp, Kenan Llenes, Sarah McNeil
January 12, 2017

Awesome Service Have found the people at Nissan to be courteous, efficient and very professional when I have had by truck in for servicing. Would recommend Nissan to More

by witness
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Primmer, Kenan Llenes, Sarah McNeil
January 12, 2017

Fantastic staff and amazing service! I always choose Nissan to service my vehicle, they are hard workers and always go above and beyond. They are willing to answer any and all questions o More

by CarissaM95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenan Llenes, Sarah McNeil
January 11, 2017

Awesome service! Al was a awesome sales person! He was a straight forward guy, super awesome with kids. I will forsure be returning to this nissian to buy my up comin More

by C&RMcD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mandy Shakotko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Sjouwerman, Derek Jansen, Alain Desmond
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