Grande Prairie Chrysler Jeep Dodge - Service Centre

I feel the need to write this complaint to warn other people of the extremly poor quality of service we have recieved from the GP Chrysler Service department over the last couple weeks. We had our vehicl people of the extremly poor quality of service we have recieved from the GP Chrysler Service department over the last couple weeks. We had our vehicle booked in for a simple fix that is max a 3 hour job. After the vehicle sat in the parking for 3 days we started calling wondering what was going on. When calling to find out what was going on, no one knew what was going on. I was comtinusley given the run around and caught them in multiple lies as to what the status of my vehicle was. All I needed to know was when I would have my vehicle back because I had to drive home for christmas. I am so disapointed on how things have been so far. 2 weeks the vehicle was there and every time we called to see when it would be done or what was going on they were extremly rude. I will NEVER buy or recomend any one to this dealership ever again. It is a simple thing to do to let your customer know what is going on with their vehicle. I didnt appreciate being lied to and being treated so poorly. More

I stopped at my dealership today to make a appointment for some warranty repairs as my truck has 57000 kl on it and would like to have some things done while there is still some warranty left. Last summer for some warranty repairs as my truck has 57000 kl on it and would like to have some things done while there is still some warranty left. Last summer water from the ac drained in the cab flooding the carpet out, ( they could not find source so nothing was done) last winter the air bag lite kept coming on which was not fixed. Today I asked them if they could look at my winter front,( that has cracked from the cold) as well as my window seal that need replace. I was told I would have to book appointment and leave truck there yet again for another day so they could diagnose problem, then when parts are in would have to drop it off for another day so it could be fixed. the winter front has a visible crack and the window rubber is torn there is nothing to diagnose just look at it and if it is warranty order the pieces and call me when they are in. Dont seam to be too difficult to me. I bought a truck for my work I realize that they did not build it but they could surly work with a customer to book an appointment time and save diagnostic troubleshooting for people that have diagnostic needs. Way to go GP Chrysler my first and last vehicle from you's More