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Grande Prairie Chrysler Jeep Dodge - Service Centre

Grande Prairie, AB

4.6
441 Reviews

441 Reviews of Grande Prairie Chrysler Jeep Dodge - Service Centre

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March 25, 2013

I stopped at my dealership today to make a appointment for some warranty repairs as my truck has 57000 kl on it and would like to have some things done while there is still some warranty left. Last summer More

by Davidss
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dont Know
Apr 16, 2013 -

Grande Prairie Chrysler Jeep Dodge responded

Grande Prairie Chrysler Jeep Dodge participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I can understand your frustration regarding the time commitment being requested of you. I would like the opportunity to personally work with you to limit your inconvenience. Based on Chrysler Canada warranty requirements a Chrysler certified technician must determine if there is a manufactures defect present. I agree with you that for the items of concern this is a visual inspection that will not require diagnostic shop time. I would be pleased to accommodate your schedule to have one of our certified technicians conduct the necessary inspection in a timely manner. If you would be so kind as to contact me, Mr. Brent Bohnen 780.513.5337, directly I would welcome the opportunity to work with you to regain your confidence and earn back your business. I am grateful that you have brought your concerns to my attention, as we strive for 100% customer satisfaction 100% of the time.

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