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Grande Prairie Chrysler Jeep Dodge - Service Centre
Grande Prairie, AB
486 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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486 Reviews of Grande Prairie Chrysler Jeep Dodge - Service Centre
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March 26, 2018
No longer a loyal customer Our family has always had great experiences with GP Chrysler in all of their departments. Today was a game changer as the amazing customer service tha Our family has always had great experiences with GP Chrysler in all of their departments. Today was a game changer as the amazing customer service that I normally expect from the Auto Group was not the same. I brought my vehicle into their service department to have a few of my concerns addressed. The service adviser was very rude to me as I was trying to explain my concerns listed on the work order. I am not a mechanic and really have no knowledge of anything to do with vehicles (obviously why I bring my vehicle here) so when my husband suggests that I have a mechanic look at it I bring it in, but I felt as though she did not believe what I was trying to explain and by the look on her face I felt like she was mocking me. I get a call a while later asking me "where the noise was coming from?" I thought that's why I wanted a mechanic to look at it. Then I receive another call telling me to come pick up my vehicle. They "unfortunately did not find any of my concerns to be valid" (this should be a good thing...at least for me). The service adviser's tone was still of a mocking nature and I felt very silly. I was told to "be aware that the next time I bring my vehicle in for something and they find no fault, I will have to pay for the technician." Fair enough, but I wasn't being dishonest about my concerns. Why would I want my vehicle to be left at the dealership for potentially 1-2 days for no reason? Anyway, GP Chrysler service department will not see our vehicles again. In the future I will go somewhere where I won't feel laughed at. Super disappointing as this dealer has always been our one and only! More
by Renben91
Employees Worked With
Kestyn Shutte
March 16, 2018
Ryan at GP Chrysler is the model of what every salesman should strive to be. He’s incredibly patient and ha as great sense of humour. He makes everyone feel comfortable is the model of what every salesman should strive to be. He’s incredibly patient and ha as great sense of humour. He makes everyone feel comfortable and confident when talking with him. He’s such a welcoming and professional salesman! More
by Kimboslice
Employees Worked With
February 04, 2018
Excellent service !!!! I'm in the oil and gas operations industry. GP Chrysler has the best service out of all of the dealerships I have been to. Problems always occur in th I'm in the oil and gas operations industry. GP Chrysler has the best service out of all of the dealerships I have been to. Problems always occur in the middle of a shift and I can always count on the top notch service rep's to get me in to have a look. THX to Greg Brown, Danielle(Dani) Mathieson, Ryan Prince, and Donald Teal. I recently purchased a pick up, the service was excellent . No hassle, everything explained clearly. THX to Mike Murphy, and Nikki Schierman. More
by michael dick
Employees Worked With
Mike Murphy, Nikki Schierman, Ryan Prince, Danielle Mathieson, Donald Teal, Greg Brown
January 07, 2018
Service I'd like to see everywhere They always get my truck in like the next day and have it back to me the next day unless it's a big project maybe two days, very friendly staff and kn They always get my truck in like the next day and have it back to me the next day unless it's a big project maybe two days, very friendly staff and knowledgeable techs. More
by Michael Lee
Employees Worked With
Donald Teal
January 06, 2018
Great Service Advisor Big thanks to Ryan Prince for helping us out with short of notice and getting our vehicle fixed within the hour!! Recommend Grande Prairie Chrysler th Big thanks to Ryan Prince for helping us out with short of notice and getting our vehicle fixed within the hour!! Recommend Grande Prairie Chrysler than any other Dodge Ram Jeep locations!! Thanks again Ryan April More
by aprilmichel46
Employees Worked With
Ryan Prince
November 29, 2017
Thank you Don I have had a few oil changes done here while i still had their VIP service card, always great fast service. When that ran out, I took care of all the I have had a few oil changes done here while i still had their VIP service card, always great fast service. When that ran out, I took care of all the services on my own since I am a red seal journeyman technician. A few years ago though, had them install command start in my truck, made an appointment for Saturday, where my truck sat all day and never made it into the shop. I was not happy. Brought it back Sunday, Don made sure that i got the install done quick. Skip a head a few years, brought my truck back in for a set of tires and a few warranty repairs. Don again took care of getting by truck done, got the exhaust leak at the manifold fixed and the right hand oil seal on the front axle replaced. they took care of the left hand oil seal, u-joints, and pinion seal as well while it was there. Well, my truck lasted about 10 km after leaving the shop before the front axle piled up from pinion bearing failure. Was able to limp the truck back to GP Chrysler where I dealt with Danielle, she was able to get me into a loaner vehicle. Truck was quickly diagnosed and parts ordered, too bad parts were out of the states. Chrysler pays for a rental for warranty, and between Don and Danielle, I was quickly put into a rental at the air port due to my schedule. At the airport, Enterprise completely let me down and left me stranded. Don stepped in and picked me up after hours to make sure I was not stranded. I was put in a rental the next day from the awesome Enterprise team in town. After 2 weeks of being in a rental, my truck was finally done. Umm not quite, the alignment done after replacing the front axle wasn't done quite right and left me with a crooked steering wheel. So around the block and back to the shop. Don once again took care of the issues. Man that guy is a hero to GP Chrysler. His level of service and professionalism is amazing. The quality of work i have recently had done is not quite what you would want to expect from a dealer, but the rest of the team i got to work with left me satisfied when the entire job was all said and done. I'm sure I'll be back and just hope i get to work with Don again and have better luck with repairs. Thank you Don, for all of the help you have been, It is definitely greatly appreciated. More
by Mylrea86
Employees Worked With
Danielle Mathieson, Donald Teal
October 18, 2017
Smalltown Feel DON TEAL is great to deal with, he is very professional and understanding. He heard my concerns and understood them, on top of all of this he took act DON TEAL is great to deal with, he is very professional and understanding. He heard my concerns and understood them, on top of all of this he took action and had my concern addressed immediately. I'm extremely pleased with how he handles himself and me as a costumer. I will be returning because of him. More
by Kerrybmm2793
Employees Worked With
Don Teal
September 24, 2017
People to deal with Dealt with the service department about recalls, completed in a timely manner. I would recommend these guys for all of your services on your Dodge, Ch Dealt with the service department about recalls, completed in a timely manner. I would recommend these guys for all of your services on your Dodge, Chrysler, Jeep. More
by illbreakthat
Employees Worked With
Brent Bohnen, Jenna Farrell
September 13, 2017
Great Whenever I'm working around grande prairie I always go and see Tony at grande prairie chrysler for quick service. He gets me in and out and always lo Whenever I'm working around grande prairie I always go and see Tony at grande prairie chrysler for quick service. He gets me in and out and always looked after! More
by Peter
September 12, 2017
In and out Tony and Jenna are all about getting our wheels turning again. They're on point to get me out the door and working again! Great job! Tony and Jenna are all about getting our wheels turning again. They're on point to get me out the door and working again! Great job! More
by MikeToupin
